Products Owner's manual

118 • Appendix C. Technical Support R-Series Data Center Products User’s Guide
Return Merchandise Authorization (RMA)
ClearCube’s policy for products under warranty is to ship replacement parts to the
customer within 24-48 hours after the replacement has been approved by the
ClearCube Tech Support department.
If an issue arises that may require a warranty replacement part, the customer should
places a telephone call to Tech Support (see numbers above), use the RMA form on
the CCT Support Web site (
http://www.clearcube.com/support/), or send an e-mail to
ClearCube Tech Support ([e-mail]
) with the product issue.
For product RMAs, customers need to provide the following information:
• Name and address information
• Product serial number(s)
• Product configuration information
• A brief description of the product.
Tech Support opens a call ticket and provides a case number to the customer. Tech
Support then gathers required information on issue, and runs its troubleshooting
process to determine whether a replacement part is required.
If the product is covered under warranty, Tech Support makes arrangements to ship a
replacement to the customer.
If the product is not under CCT warranty, Tech Support advises the customer of the
cost to replace the product or gives information on the manufacturer’s warranty for
non-ClearCube branded product.
Customers who choose to purchase replacement product should contact their Account
Executive to confirm the replacement purchase, who follows the standard process for
a new purchase.
Fuse and Power Cord Replacement
ClearCube equipment has been designed with a three-conductor IEC 60320 appliance
inlet that – with the proper power cord – connects the building’s external protective
earthing conductor to all accessible metal parts of the enclosure. To minimize shock
hazard, make sure your electrical power outlet has an appropriate earth safety ground
that is connected each time you power on the equipment.
Use the AC power cord packaged and supplied with the chassis. For systems shipped
to countries that utilize a 100–130-volt power system, the power cord is rated at 15
amps. Systems shipped to countries with a 208–240-volt power systems are packaged
with power cords rated at 10 amps. Older model BackPacks utilized 10 amp-rated
power cords that are NOT approved for use with current model BackPacks on
100–130-volt power systems. The standard 10 amp power cords are acceptable for use