Products Owner's manual

R-Series Data Center Products User’s Guide Appendix D. Warranty • 121
Appendix D. Warranty
ClearCube Warranty
For One to Three Years
PURPOSE. This ClearCube hardware warranty statement defines for you, the “Customer”, the warranty
provided by ClearCube on equipment manufactured by ClearCube and purchased by you as new from
ClearCube or a ClearCube authorized dealer (“ClearCube Product”). Please keep a copy of your purchase
order and invoice as documentation of your warranty. Customer must maintain proof of purchase for the
covered ClearCube Product.
WARRANTY PROVISIONS
Warranty Repair or Replacement. ClearCube warrants to you that for a period of one (1) year [or in the case
of an extended warranty purchase, up to three (3) years as applicable] from the date of original purchase of the
ClearCube Product or the manufacturer’s date (“Warranty Period”), such ClearCube Product will be free from
defects in materials and workmanship when installed and operated in accordance with ClearCube’s
specifications for such ClearCube Product and used for the purpose for which it was designed (such defect
hereinafter “Product Defect”). ClearCube, however, does not warrant that any ClearCube Product will operate
uninterrupted or error-free. If a ClearCube Product contains a Product Defect and customer notifies ClearCube
via our Web site (by completing the required RMA form), email, or in writing of such Product Defect within the
Warranty Period, ClearCube will repair or replace such ClearCube Product containing such Product Defect
within a commercially reasonable period of time, subject to the conditions set forth herein. THE ABOVE
REPAIR OR REPLACEMENT REMEDY SHALL BE CLEARCUBE’S SOLE OBLIGATION AND CUSTOMER’S
SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE CLEARCUBE PRODUCT WARRANTY.
RMA and Shipping Procedures. In order to receive warranty support, you must obtain from ClearCube, the
ClearCube Authorized Support Provider, or other ClearCube designate, an authorization in the form of a Return
Merchandise Authorization (“
RMA ”) number within the warranty period and prior to returning any ClearCube
Product to ClearCube. Upon issuance of an RMA for the claimed defective ClearCube Product (“
Defective
Product
”), ClearCube may, but is not obligated to, ship you a replacement product (“ Replacement Product ”) in
advance of receiving the returned Defective Product. Upon issuance of an RMA, you must promptly return the
Defective Product to ClearCube, the ClearCube Authorized Support Provider, or other ClearCube designate for
repair. If you have received a Replacement Product in advance, the packaging for such Replacement Product
contains a pre-paid return label for shipment of the Defective Product in the United States. Defective Products
should be returned in the original ClearCube packaging and shipping carton or, if applicable, the packaging and
shipping carton containing the Replacement Product (“
Approved Packaging ”) and the RMA number must be
marked on the outside of the box in which the Defective Product is being returned. ClearCube is not responsible
for shipping damage incurred when products have been returned in anything other than Approved Packaging. If
returned products are damaged due to unsuitable packaging ClearCube will invoice Customer for the
replacement cost of the damaged items. Product sold outside of the United States shall follow the same
procedures with the authorized distributor through which the product was purchased.
The returned products must be shipped to ClearCube utilizing the enclosed Package Returns Program (PRP)
shipping label only. Utilizing the enclosed PRP shipping label provides a confirmed tracking mechanism for
both Customer and ClearCube while insuring the product is shipped to the proper address.