CHAT™ 160 Group Speakerphone for Skype USER’S MANUAL
T E L EP H O N E F AX E MA IL O N T H E W EB 1.800.283.5936 1.801.974.3760 1.801.974.3669 tech.support@clearone.com www.clearone.com C HAT 16 0 U S ER ’S MA NU AL C LE A RO NE P AR T NO. 800- 000-0 12. SE PT E MBE R 20 09 (R EV . 1.4 ) © 2009 ClearOne Communications, Inc. All rights reserved. No part of this document may be reproduced in any form or by any means without written permission from ClearOne Communications. ClearOne reserves specific privileges.
TABLE OF CONTENTS C H A P TE R 1 : I N T R O D U C T I O N Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Recovering from an Interrupted Firmware Update . . . . 35 Important Safety Information . . . . . . . . . . . . . . . . . . . . . . 2 Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technical Support: 800-283-5936
CHAPTER 1: INTRODUCTION PRODUCT OVERVIEW Thank you for purchasing the ClearOne CHAT 160 group speakerphone. The CHAT 160 is a high performance audio peripheral that provides rich audio for hands-free calls with Skype, the popular Internet communication program.
IMPORTANT SAFETY INFORMATION Read the safety instructions before using this product. This personal speaker phone is not designed for making emergency telephone calls when the power fails. You must make alternative arrangements for telephone access to emergency services. • Read and understand all instructions. Follow all warnings marked on the product. • Unplug the product from the outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use only a damp cloth for cleaning.
UNPACKING The illustration below shows the parts that ship in the box with each model of the CHAT 160. Contact your dealer for replacement parts and accessories. ™ 160 CHAT 910-156-251 > + ™ 160 VC CHAT Note: ClearOne is not responsible for product+damage incurred during shipment. You must make claims 910-156-230 + + + + directly the carrier. Inspect your shipment + carefully for obvious signs of damage.
CHAT 160 CONFIGURATIONS The standard CHAT 160 configuration is as a USB device connected to your laptop or PC for hands-free calls with Skype. However, additional accessories can be purchased for the CHAT 160 to make it interoperable with several enterprise telephone handsets and video conferencing systems. These accessories are designed for use with ClearOne’s CHAT 150 speakerphone but are also completely compatible with the CHAT 160. ClearOne’s CHAT 150 comes in several configurations, as shown below.
CHAPTER 2: GETTING STARTED CHAT 160 CONTROLS LED Indicators Several blue LED lights show when the CHAT 160 is connected to a PC via USB or when the CHAT 160 is plugged into a breakout box. The three status indicator LEDs above each microphone are blue when the unit is operational and change to red when mute is turned on. The seven LEDs next to the volume controls illuminate blue to indicate the current volume setting—more lights indicate a higher volume level.
CONNECTING YOUR CHAT 160 1 Using the included USB cable, connect the CHAT 160 to your PC or laptop. The blue LED indicators on the CHAT 160 illuminate, indicating that the CHAT 160 is powered and ready for use. Once successfully connected to your computer, the CHAT 160 will automatically become the default audio device for Windows (speaker and microphone).
CHAPTER 3: CONFIGURING THE CHAT 160 CONNECTING YOUR CHAT 160 Using the included USB cable, connect the CHAT 160 to your PC or laptop. The blue LED indicators on the CHAT 160 illuminate, indicating that the CHAT 160 is powered and ready for use. INSTALLING THE CHAT SOFTWARE FOR WINDOWS > 1 Note: The following instructions show Windows XP screen shots. However, the install proceedure is the same for all version of Windows Vista. Download the CHAT software by accessing the following: http://www.clearone.
3. Windows displays an Open File Security dialog. Click Run. The CHAT software Setup Wizard welcome screen appears. 4. Click Next. Read the license agreement and select the I Agree radio button, then click Next> to proceed with the installation.
5. The Select Installation Folder screen appears. You can change the target installation folder, if you wish, or simply accept the default folder shown by clicking Next> to continue.. 6. The Confirm Installation screen appears. Click Next> to continue the installation.
7. The Installing ClearOne CHAT screen appears showing the progress of the installation. 8. When the software is installed, the Device Driver Installation Wizard screen appears. Click Next> to install the CHAT software drivers for Windows.
9. Once the device drivers are successfully installed, the Driver Name and Status appear in the Device Driver Installation Wizard screen. Click Finish to complete the installation. 10. The Installation Complete screen appears. Click Close to exit the CHAT installation program. The CHAT software installation is complete.
CONFIGURING YOUR CHAT 160 This section describes how you configure your CHAT 160 for the specific devices you are connecting to. The CHAT software contains a database of pre-configured device settings that allows you to instantly select and apply optimal settings for supported devices. > Note: From time to time, ClearOne adds additional devices to the database. To update your CHAT software to include all currently supported devices, see the Update Firmware & Database section later in this chapter..
3. Click Device Setup from the buttons on the left. The Device Setup screen appears displaying the general types of devices you can configure for use with the CHAT 160. 4. From the Select 1st column, select the type of device you are connecting to the CHAT 160. 5. In the Select 2nd column, select the manufacturer of your device. If you are selecting PC and Laptop, select All. If you are connecting to a VC Breakout Box and your manufacturer is not listed, select Other. 6.
MY DEVICES My Devices displays all of the devices that you have configured for use with your CHAT 160. This screen allows you to easily switch between settings for your listed devices, including any saved custom configurations, if you have created custom audio settings for your device (see Advanced Settings: Database later in this chapter for more information on saving custom settings).
Using A Third-Party Application If you are using the CHAT 160 with an application other than CHAT−such as Cisco Communicator or Skype−ClearOne recommends using the tuning wizard or audio configuration controls in that application to adjust audio settings. If the application does not have a tuning wizard or audio settings, use the CHAT application to tune audio settings for optimal sound quality as explained in the next section. Using The CHAT Application 1. If not already open, start the CHAT application.
CONNECTING YOUR CHAT 160 TO EXTERNAL DEVICES Connecting To A PC 1. Using the included USB cable, connect the CHAT 160 to your PC or laptop. The blue LED indicators on the CHAT 160 illuminate, indicating that the CHAT 160 is powered and ready for use. Connecting to a Telephone ClearOne provides configurations of the CHAT 150 that make it possible to connect your CHAT 160 to enterprise telephone handsets from Cisco and Avaya (see CHAT 160 CONFIGURATIONS in the Introduction to this manual).
2. Using the included 2’ RJ-9 telephone cable, connect the Phone Breakout Box’s phone jack to your telephone’s headset jack DO NOT plug the cable into the telephone’s line jack, handset jack, or a telephone different from that listed on the bottom of the Phone Breakout Box as damage to the telephone and/or CHAT 160 might occur. 3. If you have a headset that you typically use with your telephone, connect it to the headset jack on the CHAT 160 Phone Breakout Box.
4. Slide the correct power supply clip for your country into the included power supply. The power supply may contain a plastic shield that must be removed before inserting the clip. 5. Using the included power supply, connect the CHAT 160 Phone Breakout Box to a power outlet. 6. The blue LED indicators on the CHAT 160 illuminate, indicating that the CHAT 160 is powered and ready for use. 7. Next, connect the CHAT 160 to your PC.
Connecting to a Video Conferencing Device ClearOne provides configurations of the CHAT 150 that make it possible to connect your CHAT 160 to video conferencing systems. The CHAT 150 VC Breakout Box is the interface between the CHAT 160 and the video conferencing device. Once you have properly connected the CHAT 150 VC Breakout Box to your video conferencing device and TV (using the included RCA connection cable) all settings changes such as mute, microphone and speaker level adjustments, etc.
3. Slide the correct power supply clip for your country into the included power supply. The power supply may contain a plastic shield that must be removed before inserting the clip.
4. Using the included power supply, connect the CHAT 160 VC Breakout Box to a power outlet. 5. The blue LED indicators on the CHAT 160 illuminate, and the LED power indicator on the VC Breakout Box illuminates, indicating that the CHAT 160 is powered and ready for use. 6. Next, connect the CHAT 160 to your PC (or USB device). This will allow you to use the CHAT software to configure the CHAT 160 for use with your video conference system.
CHAPTER 4: USING THE CHAT APPLICATION DEVICE SETUP Device Setup configures the CHAT 160 for use with specific devices to ensure optimal sound quality. To configure the CHAT 160, use the procedure shown below. 1. Select a device in the Select 1st column. 2. Select a manufacturer in the Select 2nd column. 3. Select a model in the Select 3rd column. 4. Click the Add to My Devices button to add this device to your My Devices list. 5. Click the Apply to CHAT button to apply these audio settings to the CHAT 160.
MY DEVICES The My Devices screen displays the devices you have configured for the CHAT 160. Applying Audio Settings to the CHAT 160 Select the device you wish to use with the CHAT 160, then click the Apply to CHAT button to apply the custom audio settings. Removing Devices from My Devices To remove a device from the My Devices list, select the device you wish to remove and then click the Remove from My Devices button, then click Yes in the Delete Confirm dialog that appears.
UPDATE FIRMWARE & DATABASE The Update Firmware screen displays the current firmware version, unit name, and checks ClearOne's website for available firmware and device database updates. Update Firmware allows you to automatically update to the most recent firmware and device database using the Check for updates button, or you can use the Select File button to manually load an existing firmware file.
> Note: If no new firmware or device database updates are available, the following messages will appear below the progress bar:. • “Your device contains the most recent firmware” • “Your database contains the most recent updates” This indicates that your firmware and database are current. No updates are required. 3. Click the Update button to install available updates. The Update dialog box appears. 4. Click Update Firmware to update firmware only. 5.
8. Click Yes to proceed with the firmware or device database update, or No to cancel. 9. A second warning dialog appears. Click Yes to proceed or No to cancel. 10. A series of messages appears below the progress bar indicating that the updates are in progress. WARNING: Do not unplug the CHAT 160 while updates are in progress. 11.
Select File (Manual Firmware Update) > Note: This procedure is for advanced users, technical support purposes, and corporate environments where IT security policies may prohibit automatic updates. Loading an incorrect firmware file can cause unpredictable results. In most cases, you should use the automatic update procedure by pressing the Check for updates button. To manually change the firmware version loaded into your CHAT 160, use the following procedure: 1.
HELP The Help button provides the following options: • Click Help to activate the online help file. • Click About to get information about your CHAT 160, including software and firmware revision numbers. • Click ClearOne Homepage to visit the ClearOne website using your default web browser. • Click Registration to register your CHAT 160 with ClearOne using your default web browser. ADVANCED Advanced displays the current audio settings for your CHAT 160.
Advanced Settings: Audio Settings Audio Settings displays the current audio settings and allows you to change them for the CHAT 160 currently connected to your PC). You can also create custom audio settings for a device (see Advanced Settings: Database later in this chapter for more information). The audio settings are as follows: • USB Audio: These controls affect the audio settings of the CHAT 160 when it is connected via USB to your computer.
• USB/Analog Mix: Click this box to mix the audio coming into the CHAT 160 through the USB connection with the audio coming through the I/O jack. For example, if this option is selected and you are talking to a colleague via Skype on your PC connected to your CHAT 160, and you also initiated a video conference call through the VC Breakout Box, all three parties would be joined together for a bridged call.
Click Ok to close the View Database Record dialog. To save custom audio settings for a device, perform the following procedure: 1. Click the New button. The Add Settings to Database dialog appears with the settings of the device you had selected in the database view. 2. Adjust the audio settings or click Upload from CHAT to upload and display the CHAT 160’s current setings. 3. Click the Select 1st drop-down box and select the desired device type. Or, you can type a custom name, if necessary. 4.
5. Type a name for the model of the new device in the Select 3rd field. 6. If you do not wish to add this device to your list of My Devices, de-select the Include in My Devices checkbox. The default is to include new devices in your existing list. 7. When all selections are made, click Ok. Click Cancel to discard your changes. 8. The custom device is added to the CHAT 160 device database and is now available through Device Setup as an available device.
Advanced Settings: LOG Log displays a list of actions taken by the CHAT 160, including a timestamp and a description of the action or even. To save the log to a text file, click the Save button. A standard Windows save dialog appears. Name the file and choose the directory in which you wish to save the file (the default directory is the CHAT 160 Log directory). Click Clear to clear all entries in the log window.
CHAPTER 5: MAINTENANCE CARING FOR YOUR CHAT 160 • Follow all warnings and instructions in this manual. • Unplug all cables from the CHAT 160 before cleaning. • Unplug the power supply from the wall outlet (Phone/VC only) before cleaning. • Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your CHAT 160 and power supply.
RECOVERING FROM AN INTERRUPTED FIRMWARE UPDATE If a firmware update was interrupted (such as by a power loss or an accidental cable disconnection), the CHAT 160 might become unstable. The CHAT 160 boots in generic mode and the Generic Mode screen appears. Use the following procedure to recover from interrupted firmware updates and unexpected programming errors: 1. Disconnect the USB 2.
CHAPTER 6: APPENDIX SPECIFICATIONS Connections USB connector Version 2.
COMPLIANCE The following paragraphs present all of the required compliance and declaration of conformity information. European Compliance Conformity of the equipment with the guidelines below is attested by the CE mark. EC Declaration of Conformity Manufacturer's Name: ClearOne Communications Manufacturer's Address: Edgewater Corporate Park South Tower 5225 Wiley Post Way Suite 500 Salt Lake City, Utah 84116 U.S.A. EU Representative Name: ClearOne Communications Ltd.
RoHS - 2002/95/EC R estrication of the Use of certain Hazardous Substances in Electrical and Electronic Equ ipment (EEE) & WEEE - 2002/96/EC Waste of Electrical and Electronic Equipment (EEE). We herein certify that the products listed above are in compliance with the EU directive 2002/95/EC and EU directive 2002/96/EC. We, the undersigned, hereby declare that the equipment specified above conforms to the above directives and standards.
FCC Part 15/ICES-003 Compliance This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and Industry Canada ICES-003. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
40 Technical Support: 800-283-5936 Chapter 6: Appendix 40
