COLLABORATE REPORTS USER GUIDE
ClearOne 5225 Wiley Post Way Suite 500 Salt Lake City, UT 84116 Telephone 1.800.283.5936 1.801.974.3760 Tech Sales 1.800.705.2103 FAX 1.801.974.3669 E-mail tech.support@clearone.com support@netstreams.com On the Web www.clearone.com www.netstreams.com www.streamnetpartners.com Collaborate Reports USER GUIDE CLEARONE DOCUMENT DOC-0076-001 REV. 1.0 – AUGUST 2012 © 2012 ClearOne and NetStreams - All rights reserved.
Table of Contents Chapter 1: Welcome to ClearOne's Collaborate Central Reporting Option ...... 7 Chapter 2: Login ............................................................................................... 9 Chapter 3: Managing Reports ......................................................................... 11 Adding Reports ................................................................................................................................11 Editing Reports ...........................
Chapter 1: Welcome to ClearOne's Collaborate Central Reporting Option ClearOne's Collaborate Central™ Reporting Option provides the means for collecting, displaying, sorting and printing records detailing the communication traffic throughout your videoconferencing network. The Collaborate Central records information about every successful video call established through the Collaborate Central Server.
Chapter 2: Login To log in to the Reporting application 1. Verify that you have a valid license for the Reporting option. 2. Type the same User name and Password as you use for logging in to your Collaborate Central Administrator application. 3. Click Log in to continue.
Chapter 3: Managing Reports In the Report Management page, you may: Add a customized report to the Collaborate Central Server (see Adding Reports). Edit the name and description of an existing report (see Editing Reports). Delete reports that are not relevant to your organization's needs from the Collaborate Central Server (see Deleting Reports). Display any of the reports generated by the Collaborate Central (see Displaying Reports).
Additional file – You can add up to 3 additional source files for this report. Enter the names of the additional source files. If necessary, browse to locate and select the files. 3. Click Apply to finish adding the report and to display it in your browser. EDITING REPORTS If necessary, you can change the name and description of an existing report. To edit a report's name and/or description 1. Click the Modify Report button Report screen appears. beside the report you want to modify. The Edit 2.
DISPLAYING REPORTS Click any report to open it in your browser. Depending on the report, you may be prompted to define specific report sorting and filter options. REPORT SORTING SETTINGS After clicking a report, the Report setting page appears, enabling you to set the sorting policy of the selected report. You can set the sorting of items by three different categories. The possible categories reflect the type of information relevant to the report subject.
FILTERING REPORTS After clicking a report, the Report setting page appears, enabling you to define the period, from earliest date to most recent date, that the report will present data. To display a report covering the period from Collaborate Central installation to the present, select Disable Date Filtering. To narrow the scope of a report, click Advanced. Select and deselect the various items that you want the report to cover.
Chapter 4: Call Details Report The Call Details report displays a detailed list of calls per user. Calls can be filtered by date range, call type and involved parties. The Call Details report displays the call details for successful calls during the specified period. The left side of the table lists all users to be charged for successful calls. Each entry includes the following information: Call Type – Type of videoconference, such as Point-to-point or Interactive Multicast.
Chapter 5: Dial Plan Report The Dial Plan report lists addresses that may be dialed through the local Collaborate Central. The Dial Plan report provides the following details: Node Description – Name and type of the node as it appears in the Collaborate Central Administrator's Main View. Directory Number/Alias – The upper number is the directory number of the node. The lower number or string is the name of the node as it appears in the Collaborate Central Administrator's Main View.
Chapter 6: Gateway Resources Report The Gateway Resources Report lists gateways and gateway services listed in the local Collaborate Central. The Gateway Resources report provides the following details: Gateway Description – Name of the gateway as it appears in the Collaborate Central Administrator's Main View. Network Address – Address of the gateway. Alias – The gateway's alias name. Alias Type – The type of address used by the gateway for registering with the Collaborate Central.
Chapter 7: System Activity Report The System Activity chart displays a graphical indication of the number of calls and average bandwidth used during the specified intervals and period. From the left side of the chart, check the average bandwidth (bps). From the right side of the chart, check the number of calls during each interval. Below the chart, a table lists the same data numerically for each interval.
Chapter 8: System Activity Time Interval When you open a System Activity Report, choose the time interval for showing the amount of videoconferencing usage on the chart. Day – Videoconferencing usage during each day of the report period. Week – Videoconferencing usage during each week of the report period. Month – Videoconferencing usage during each month of the report period. Click View Report to continue opening the report.
Chapter 9: MCU Resources Report The MCU Resources Report lists all MCUs and MCU services listed in the local Collaborate Central. The MCU Resources report provides the following details: MCU MCU Description – Name of the MCU as it appears in the Collaborate Central Administrator's Main View. Network Address – Address of the MCU. Alias – The MCU's alias name. Alias Type – The type of address used by the MCU for registering with the Collaborate Central.
Chapter 10: Total Number of Calls Per User Report The Total Number of Calls Per User Report displays a graphical indication of the number of successful calls made by each registered Collaborate Central node during the specified period. From the left side of the chart, check the number of calls during each interval. The bottom of the chart shows the directory numbers of all registered nodes that made calls during the interval. Below the chart, a table lists the same data numerically for each user.
Chapter 11: Event Log Report The ClearOne Event Log Report displays information about system events and operating conditions. The report provides the following details: Application Type – The type of node or group in which the event occurred. IP Address – The IP address of the node or group shown in the Application Type column. Name – The system's user name. Severity – Classification of the type of event that occurred.
