Dante Controller User Guide User Guide For Dante Controller version 3.5.x for Windows and Mac OS X For Windows 7 and Windows 8, and Mac OS X 10.7.5, 10.8.5, and 10.9. Document version: 1.5 Document name:AUD-MAN-DanteController-3.5.x-v1.5.
Dante Controller User Guide Contents About Audinate 9 About Dante 9 Introduction 10 About Dante Controller 10 What's New in version 3.5 10 v3.5.1 10 v3.5.0 11 v3.4.0 11 v3.2.9 11 v3.2.
Dante Controller User Guide Subscription 20 Redundancy 20 Audio Formats 21 Flows 21 Advanced Routing: Using Multicast 22 Clock Synchronization 22 Dante Clock Types 22 Clock Settings 22 Enable Sync To External 22 Preferred Master 22 Clocking and Synchronization in Redundant Networks Latency 23 23 Latency Monitoring 23 Latency and Dante Virtual Soundcard 24 Dante Control and Monitoring Starting Dante Controller Where to find the Dante Controller application 24 25 25 Windows 25 M
Dante Controller User Guide Device List Filtering 33 Channel Groups 34 Device Info 35 Clock Status 36 Device Name 36 Sync 36 Mute 37 Clock Source 37 Primary Status | Secondary Status 37 Preferred Master 37 Enable Sync To External 37 About Clock Domains 38 About Master Clocks 38 Clock Status Monitoring 39 Why would a device clock be unstable? 39 Passive monitoring 39 Active Monitoring 39 Clock Status Monitor 40 Log 40 History 41 About Clock Offset 41 About the Histo
Dante Controller User Guide Other Event Notifications Device View Device View Menu bar 48 48 50 File 50 Device 50 View 50 Help 50 Device View Toolbar 50 Device View Tabs 51 Receive Tab 51 Receive Channels 51 Available Channels 52 Creating Subscriptions 52 Changing Receive Channel Labels 53 Transmit Tab Changing Tx channel labels Status Tab 53 54 54 Device Information 54 Dante Information 55 Clock Synchronization 55 Primary Interface 55 Secondary Interface 56 Latency Tab
Dante Controller User Guide About Device Roles 66 Saving Presets 67 Parameter Rules 67 Rx Subscriptions 67 Tx Flows (multicast flows) 68 Tx Channel Labels 68 Applying Presets 68 Preset Elements 69 Preset Roles 69 Automatic Assignments 70 Manual Assignments 71 Target Devices 71 Issues 72 Applying the Preset 72 Global Configuration 72 Troubleshooting 74 Messages on Startup 74 Computer Configuration Checklist 74 Third-party firewall configuration 74 Troubleshooting Dante
Dante Controller User Guide Contacts Audinate Pty Ltd Level 1, 458 Wattle Street Ultimo NSW 2007 AUSTRALIA Tel. +61 2 8090 1000 Postal address Audinate Pty Ltd PO Box 855 Broadway NSW 2007 AUSTRALIA Audinate Inc 1732 NW Quimby Street Suite 215 Portland, OR 97209 USA Tel: +1 503 224 2998 info@audinate.com www.audinate.com Copyright © 2014 Audinate Pty Ltd. All Rights Reserved. Audinate®, the Audinate logo and Dante are trademarks of Audinate Pty Ltd.
Dante Controller User Guide Audinate is not liable for any loss or damage that may be suffered or incurred in any way as a result of acting on information in this document. The information is provided solely on the basis that readers will be responsible for making their own assessment, and are advised to verify all relevant representation, statements and information with their own professional advisers.
Dante Controller User Guide About Audinate Audinate Pty Ltd is a leading developer of media networking technology whose products and solutions are transforming the way the world interconnects multimedia systems. Audinate’s rapidly growing customer base spans the broader international AV industry and includes many key industry brands. Audinate’s hardware and software products and solutions are founded on patented technologies invented by its world-class networking experts.
Dante Controller User Guide Introduction About Dante Controller Dante Controller is a software application provided by Audinate which allows users to configure and route audio around Dante networks. It is available for PCs running Windows 7 (SP1 and above), 8 and 8.1, and Apple Macs running OS X 10.7.5, 10.8.5 and 10.9.
Dante Controller User Guide v3.5.0 n Presets have been enhanced. You are now able to filter the parameters that are saved into presets, edit preset files offline (this effectively allows you to use Dante Controller as an offline configuration tool), and apply the saved parameter sets as 'device roles' to any compatible devices, on any network (where supported). See Presets for more information.
Dante Controller User Guide n Dante Controller for Mac now supports OS X 10.8. v3.2.8 n Switch Configuration - supported devices allow specialist switching configurations n Device View > Status tab - for supported devices, the 'Device Information' pane in the Device View > Status tab now displays manufacturer, product type and product version information for the device.
Dante Controller User Guide Note: If you intend to also install Dante Virtual Soundcard on the same machine as Dante Controller, you will require a machine which meets the minimum system requirements for Dante Virtual Soundcard. Operating System Updates Ensure your PC or Mac has the latest Windows or Apple updates installed. Firewall Configuration Firewall configuration for Windows Firewall and Mac OSX built-in firewall is automatically handled during installation.
Dante Controller User Guide Installing Dante Controller Downloading Dante Controller Dante Controller is available for download from Audinate’s website. To download a copy of Dante Controller: 1. Go to Audinate’s website: www.audinate.com. 2. Navigate to Support > Software Downloads > Dante Controller. 3. If not already logged in, you will be asked to log in or register before continuing. 4. Once registered, download the required version of Dante Controller (Mac OS X or Windows).
Dante Controller User Guide Windows Navigate to Control Panel > Programs and Features, select Dante Controller and click Uninstall. Note: Two other Dante features, 'Dante Control and Monitoring' and 'Dante Discovery', may still be present in the programs list after uninstalling Dante Controller.
Dante Controller User Guide Dante Basics Discovery and auto-configuration When a Dante-enabled device is connected to an IP/Ethernet network, it will automatically: 1. Configure its IP address 2. Advertise itself to allow automatic discovery Within seconds of a Dante-enabled device connecting to a network, Dante Controller will automatically discover and display the device, allowing you to configure channels and route audio.
Dante Controller User Guide Subscribing to Audio Channels In the Routing View, a blue square at the intersection of an Rx and a Tx channel indicates that is it possible to create an audio route between those channels. A grey square indicates that it is not possible to create a route between those channels. This may be because of a mismatch in sample rate between the transmitter and receiver, or because a device cannot route to itself.
Dante Controller User Guide If there is no problem with the subscription, the tooltip will display the Rx channel and device name, plus the Tx channel and device name (for example, 'kick@Monitor-Console <- 01@Stagebox-2'). Other messages are displayed if the subscription is in any other state. Some common messages are: n 'Incorrect channel format: source and destination channels do not match' The receiver and transmitter are set to different sample rates.
Dante Controller User Guide Example: The power supply on “stage-box” fails and “stage-box” needs to be replaced. The old “stage-box” is removed, and a new box is plugged in and named “stage-box”. Dante receivers previously subscribed to the old “stage-box” will now automatically restore their subscriptions to the new “stage-box”. n Device names must be unique on the network.
Dante Controller User Guide n Unicast routing: Unicast flows are point-to-point from a single transmitter to a single receiver. Unicast flows typically have room for 4 channels of audio. n Multicast routing: Multicast flows are one-to-many from a single transmitter to any number of receivers. Use Dante Controller to choose which channels are to be multicast.
Dante Controller User Guide If the secondary network is connected to a device that supports redundancy, it is enabled automatically. The same audio data is transmitted on both the primary and secondary networks simultaneously. In the event of a failure on one network, audio will continue to flow via the other network. Note: Dante redundancy requires that both the primary and secondary interfaces on any redundant device are connected using the same link speed.
Dante Controller User Guide Advanced Routing: Using Multicast Dante routing is unicast by default. This means that a separate flow is set up between each transmitter and receiver. If several receivers are all subscribed to the same channels of a transmitter, it may sometimes be more efficient to use multicast. Multicast sends the same set of channels to multiple receivers. In practice, this usually means that the audio flow is flooded throughout the network.
Dante Controller User Guide and will eventually be muted - unless device B is also deriving its clock from the same external source as device A. Clock Status Clocking and Synchronization in Redundant Networks In a redundant network, the clock synchronization protocol operates over both primary and secondary networks. Each network will have a designated PTP master clock; usually this will be the same device on both networks. If this is not the case (e.g.
Dante Controller User Guide Latency and Dante Virtual Soundcard Dante Virtual Soundcard allows a standard Apple Mac or Windows PC to function as a Dante device. Because Dante Virtual Soundcard runs on a general purpose computer without special hardware to support Dante timing requirements, additional latency needs to be added to connections received from a Dante Virtual Soundcard transmitter. Dante Virtual Soundcard is configured with custom latency values for reliable operation.
Dante Controller User Guide Starting Dante Controller Where to find the Dante Controller application Windows By default Dante Controller will be installed in C:\Program Files\Audinate\Dante Controller\ It can be started in several ways: n Using the Start menu: Start > Programs > Audinate > Dante Controller > Dante Controller n Run by going to Start > Run and entering C:\Program Files\Audinate\Dante Controller\DanteController.
Dante Controller User Guide To display this dialog at any other time, click the button in the main toolbar. Network Interface Configuration Guidelines Primary only (non-redundant) Dante network If you only have a primary network, you can only connect one interface to the Dante network. Example In the example below, the laptop (running Dante Controller) and the two Dante devices are connected to the switch via their primary interfaces. This is a typical non-redundant Dante network.
Dante Controller User Guide Primary and secondary Dante networks (redundant configuration), only one network interface on the host computer If you have primary and secondary (redundant) networks, but only one network interface on your computer, you should set your computer's network interface as the primary interface. This ensures that you can control any non-redundant devices, and see full connection information for any redundant devices that are connected to non-redundant devices.
Dante Controller User Guide Primary and secondary networks (redundant configuration), two network interfaces on the host computer if you have primary and secondary networks, and two network interfaces available on the host computer, you should connect one interface to each network. This means that you will always have full control of all redundant devices, even if the primary network fails.
Dante Controller User Guide Using Dante Controller Dante Controller presents two main types of view: Network View and Device View. Important: After making changes to Dante network routing (e.g. subscriptions, device names, channel labels etc.) please wait at least 5 seconds before disconnecting or powering down any affected devices. This ensures that the new information has been properly saved to the devices. Device configuration (e.g. sample rates, latency, clock settings) are saved instantly.
Dante Controller User Guide Menu bar The menu bar in the Network View includes four menus: File, Device, View and Help. File n Load Preset (Ctrl+L): loads a configuration from a file n Save Preset (Ctrl+S): saves configuration for currently displayed devices to a file n Exit (Alt+F4): Exits Dante Controller See Presets for more information. Copyright © 2014 Audinate Pty Ltd. All rights reserved.
Dante Controller User Guide Device n Refresh (F5): Refreshes the displayed network / device data n Device View (Ctrl+D): Opens a new Device View window View Allows the activation of channel groups.
Dante Controller User Guide Status Bar The Status Bar displays notifications for network status, general device events, and clock status events, plus the current Dante audio multicast bandwidth on the network. Status Bar The Status Bar displays the following information: n P: The current status of the Primary network. Green indicates that Dante Controller is currently connected to the primary Dante network. Red indicates a problem with the connection.
Dante Controller User Guide Expanding the Routing View The Rx channels associated with any device can be displayed by clicking on the [+] to the left of the device name in the left-hand column of the grid. The Tx channels associated with any device can be displayed by clicking on the [+] above the device name on the top row of the grid. When this action is performed the grid view expands to show each channel of the device, and the [+] becomes a [-]. Clicking on [-] collapses the view.
Dante Controller User Guide to only display devices that contain that text string, in either a device name, or channel name. The filtering is case-insensitive. For example, in the Dante Controller Network view shown here, entering the string “foh” in either of the Filter fields would display only the FOH-Amp and FOH-Console devices, and their channels. Channel Groups When Channel Groups is active, device channels in the Network View Routing tab are grouped into sets of 16.
Dante Controller User Guide To expand a channel group, click the plus [+] icon. To collapse a channel group, click the minus [-] icon. Note: Grouping channels does not affect routing or device behaviour. Device Info The Device Info tab provides a network-wide overview of device configuration and operating information.
Dante Controller User Guide n Product Version: The product version, as defined by the manufacturer n Primary Address: The IP address assigned to the primary interface. IP addresses are currently assigned via DHCP, or automatically self-assigned. Self-assigned addresses on the primary interface will be in the 169.254.*.* range. n Primary Link Speed: The Ethernet link speed of the primary interface n Secondary Address: The IP address assigned to the secondary interface.
Dante Controller User Guide n A green light n A red light indicates that the device is currently synced to (or is driving) the network clock indicates that the device is not currently synced Mute Indicates the mute status for the device. n A red mute icon indicates that the device is currently muted (usually due to loss of clock sync) n No icon in the mute column means that the device is not muted (audio should be flowing normally) Clock Source Indicates the clock source for the device.
Dante Controller User Guide Where the checkbox is present but greyed-out (and inactive), it means that the Dante device can be slaved to an external word clock, but it cannot be set directly from Dante Controller - it must be done via the host device user interface, or via some other method (e.g. third-party control software). If the checkbox is greyed out and populated, it means that the Dante device is currently slaved to the external clock.
Dante Controller User Guide Clock Status Monitoring Dante devices are monitored by Dante Controller to establish the status of their clock synchronization with the Dante network master clock. There are two levels of monitoring: 'passive' and 'active'. In passive mode, Dante Controller will report if a clock loses sync (or regains sync) with the master clock. In active mode, Dante Controller will also report if a clock is showing signs of instability.
Dante Controller User Guide When Active Clock Status Monitoring is active, the button is shown in green. To switch it off, click the button again. Note: Active monitoring does not affect passive monitoring. Which devices are supported? Dante PCIe cards, Dante-MY16-AUD cards, and devices that include a 'Brooklyn II' Dante module support active monitoring. If your device is a Brooklyn II device, it will be displayed as the Model type in the Dante Information section of the Device View > Status tab.
Dante Controller User Guide The event types are: n Clock Sync Warning: Indicates that a clock has been identified as unstable, and is at risk of losing sync with the master clock n Clock Sync Unlocked: Indicates that a device has lost sync with the master clock. This will result in the device being automatically muted until it regains sync. n Clock Sync Locked: Indicates that a device has regained sync with the master clock. To delete all Clock Status log entries, click Clear .
Dante Controller User Guide network clock, its frequency must be 'pulled' up or down to match the frequency of the master clock. The amount that the clock's frequency is pulled is referred to as 'offset'. Hardware clocks can only support a certain amount of offset, referred to as 'pull range'. If the pull range is exceeded, the slave clock will lose sync with the master clock, and the device will be automatically muted. Software clocks typically use an algorithm to derive a clock from an internal counter.
Dante Controller User Guide Generally, a stable and accurate clock will show consistently stable offset (with variation in the order of a few ppm). It means that it is not having to change its offset very much to stay in sync. Show me A histogram that shows a distributed range of offsets indicates an unstable clock - it is having to change its offset significantly, and often, to stay in sync with the master clock. This can be due to overloaded network links, or poorly-implemented EEE.
Dante Controller User Guide Network Status The Network Status tab provides a range of network-related information across all devices in the network. This view includes subscription status, bandwidth and latency information, and can be used to quickly identify any potential network traffic issues. The tabular view presents the following information, in columns from the left: Device Name The device name currently associated with the device.
Dante Controller User Guide Bandwidth Columns Use the bandwidth columns to see an approximation of transmit and receive traffic over individual device interfaces. n Primary Tx B/W The Primary Tx B/W column displays an approximation of the current transmit bandwidth on the primary Dante network interface for the device. n Secondary Tx B/W The Secondary Tx B/W column displays an approximation of the current transmit bandwidth on the secondary Dante network interface for the device.
Dante Controller User Guide Events The Events tab provides information on significant changes and failures in the network. Dante Controller continually monitors Dante devices and the network as a whole. It is able to watch for problematic configurations, unexpected problems and communication failures between itself and Dante network devices. Events are displayed and stored in an event log. Events fall into one of three categories: Information, Warning and Error.
Dante Controller User Guide Note: The Event Log LED icon will always remain green while the Events tab is open. Saving the Event Log To save the event list, click the Save button. The list is saved as a text file with file extension .log. All events in the list are saved (the filter does not apply to saved events logs). Automatic event logging Events are also continuously written to a log file.
Dante Controller User Guide n Demotion from Grand Master n Reboot required Automatic Notification of Device Errors Dante Controller is able to identify several types of problems that a Dante device may experience. A device that is found to have problems will have its device name displayed in red. Additional information about the problem can be found by double-clicking on the device. A device displayed in red will either have entered failsafe mode or have an identified issue with its IP configuration.
Dante Controller User Guide Note: Mac OS X users: Please note that the key combinations shown below are for Windows users. When using Dante Controller on a Mac, please use the 'Command' or 'Apple' key instead of the Ctrl key when following the instructions below, and substitute standard Mac key combinations where applicable – see the Dante Controller menus for details. The label of the device being viewed is displayed in the middle of the toolbar.
Dante Controller User Guide n Device Config: rename device, change sample rate and set other attributes (as relevant to device type) n Network Config: view and edit network configuration n Baseboard: only available when the Dante device is mounted on a Dante PDK audio baseboard (NOTE: the device must be in SPI Master mode) Device View Menu bar The menu bar in the Device View contains the following menus: File n Close Window Device n Refresh: Refreshes the displayed network / device data n Creat
Dante Controller User Guide Device View Tabs The Device View is split into tabs, some of which are only applicable to certain devices. Each tab is described in detail below. Receive Tab The Receive tab displays a list of all subscribed and dormant receive channels on the current device, plus subscription information for the subscribed channels. It also allows the creation of subscriptions from the Available Channels list. The tab is split into two panes: Receive Channels, and Available Channels.
Dante Controller User Guide Channel is receiving audio between -61dbFS and 0dfFS Channel is clipping Which devices support channel metering? Currently, Brooklyn II and PCIe devices support channel metering in Dante Controller. You can check your device type in the Device Info tab. n Connected To: Lists the Tx channel that the receive channel is currently subscribed to.
Dante Controller User Guide Multiple channels can be selected and then dragged and dropped onto the Receive Channels pane, to make several subscriptions simultaneously. You can also drag and drop channel groups to make bulk subscriptions. Changing Receive Channel Labels To change a receive channel label, click the label and type in the new value. Transmit Tab The Transmit tab is used to inspect and modify the transmit configuration of a device.
Dante Controller User Guide n Transmit Flows: The area on the right pane of the tab indicates how many unicast flows are currently in use, as well as the multicast transmit flows that have been configured on the device. Multicast flows are listed in ID order, including the channels contained within the flow. Note: Unicast flow details are not displayed in the transmit flow window. The total number of transmit flows currently in use is shown at the top of the pane.
Dante Controller User Guide n Manufacturer: The name of the device manufacturer. n Product Type: The type of device. n Product Version: The product version. n Software Version: The version of the manufacturer software running on the device. n Firmware Version: The version of the manufacturer firmware running on the device. Dante Information This provides Dante-specific information about the device: n Model: The Dante device type.
Dante Controller User Guide Note: As a rule of thumb neither the Rx nor the Tx utilization should exceed about 85% of the link speed in order to guarantee good clock synchronization performance (links are full duplex). The graphic also indicates the speed and connected state of the interface as follows: Indicates that the link is operating at 1Gbps Indicates that the link is operating at 100Mbps Indicates that the link is not connected, or that there is an error.
Dante Controller User Guide Setting device latency too high, however, can interfere with low-latency applications (for example, realtime monitoring when recording vocals), so it is sometimes important to find a balance between low latency and guaranteed audio integrity.
Dante Controller User Guide the transmitter. Ultimo devices, for example, support a minimum latency of 2ms, so subscriptions to Ultimo devices will use a minimum of 2ms latency. n The Peak latency since measuring started n The Average latency since measuring started n The number of measurements taken that included one or more Late packets (note that each measurement typically includes many packets) Interpreting the Histogram If all bars are green and falling well within the limit of the histogram (i.
Dante Controller User Guide If any bars are red, it indicates lost packets, and audio loss. The receiver latency should be increased, or the network reconfigured. Note: Dante Controller can be left running for a few days to collect latency data, providing a longterm picture of the latency performance of your network configuration.
Dante Controller User Guide Device Config Tab This tab on the device view window allows you to configure device specific parameters. The specific options available will depend on the capabilities of the device. In the case where a device does not support configuration via Dante Controller, the tab will be disabled. Note: Dante Virtual Soundcard does not have a Config Tab available on Dante Controller. The Dante Virtual Soundcard User Interface on the PC or Mac must be used to configure these devices.
Dante Controller User Guide n Shows the current pull-up/down setting for the device, and allows you to change the pull-up/down setting. The pull-up/down setting can be used to adjust the sample rate of the device to synchronise audio with video that has undergone frame rate conversion. For example, to synchronise Dante audio with video that has been converted from 24 fps to 25 fps, set the sample rate pull-up/down for any relevant Dante audio devices to +4.1667%.
Dante Controller User Guide Network Config Tab Use the Network Config Tab to toggle supported devices between Redundant and Switched modes, and to specify static IP addresses for a device's Ethernet ports. Dante Redundancy / Switch Configuration Depending on the manufacturer's configuration of a device, it may be possible to toggle the device between Redundant and Switched modes, or to select a Switch Configuration.
Dante Controller User Guide the manufacturer's technical documentation for information on the supported switching configurations for the device. Addresses Dante devices obtain IP addresses automatically by default, and in the vast majority of circumstances there is no need to change the Addresses settings. However, static IP addresses can be assigned if necessary. To assign a static IP address: 1. Select 'manually configure an IP Address' for the appropriate Ethernet port. 2.
Dante Controller User Guide HA Remote is a proprietary serial control protocol used by Yamaha products. For more information about HA Remote bridging modes, please download the latest version of the Dante-MY16-AUD user guide from the Yamaha website. Multicast Transmit Flow Configuration Click the Multicast Configuration button in the Device View to open the Create Multicast Flow dialog. Copyright © 2014 Audinate Pty Ltd. All rights reserved.
Dante Controller User Guide The window shows a list of the Tx channels for the device, and allows you to add them to the new multicast flow that is being created, by checking the tick box next to each channel name. Once you have selected all the channels required, create the multicast flow by clicking the Create button at the bottom of the dialog box. To abandon creating a new multicast flow, click Cancel. A single multicast flow can contain up to the maximum supported channels per flow for this device.
Dante Controller User Guide Presets Dante Controller supports the saving and loading of Dante network routing and device configurations, known as 'presets'. A preset file contains configuration and routing parameters for some or all of the devices in the network. Preset files are saved as xml, and can be edited offline. They are also 'device-agnostic' - they can be shared between networks with different physical devices.
Dante Controller User Guide (such as unsupported sample rates) and will display those issues so they can be addressed - or ignored, if they are not important. Saving Presets To save a Preset that includes all device parameters: 1. Click the ‘Save Preset’ button in the main toolbar: 2. Select the devices that you wish to include in the preset. Click All to select all devices, or None to clear all selections. 3. Click Save. To save a Preset that includes a selection of device parameters: 1.
Dante Controller User Guide Elements column when the preset is applied): All subscriptions for all matched devices on the target system will be updated to match the source system. This means that: n All subscriptions saved into the preset will overwrite the respective subscriptions for matched devices on the target system. If the subscriptions are identical, they are maintained.
Dante Controller User Guide Preset Elements Use the Preset Elements column to select the parameters that you wish to apply from the preset to the target network. If the target network is not identical to the original network (from which the preset was saved), some elements might not be applied successfully.
Dante Controller User Guide You can apply a role to the same physical device from which it was created (if it exists in the target network), or to a different device in the same network, or to another device in a new network. When a role is applied to the same physical device, or a device of the exact same model, the configuration and routing should be replicated perfectly (although some subscriptions may be 'broken', if the relevant transmitters are not also present on the target network).
Dante Controller User Guide Manual Assignments To manually apply a role to a device: n Drag the role onto the device, or: n Select the role in the 'Preset Roles' column and the target device/s in the 'Target Devices' column, and click Apply. The LED icons against each role indicate the assignment status of the role. A grey icon indicates that the role has not been assigned to any target devices. A green icon indicates that the role has been successfully assigned to one or more target devices.
Dante Controller User Guide A black icon indicates that the device has been assigned a role, but the assignment will have a potentially terminal effect on the operation of the network. A preset cannot be applied if any terminal issues are identified. Issues The Issues column lists all issues identified by Dante Controller. Clicking a role or a target device will highlight the issues associated with that role or role assignment.
Dante Controller User Guide 8. In the 'Preset Roles' column, select the relevant role. 9. In the 'Target Devices' column, click Select All. 10. Click Apply then click OK. This will set all devices to the same sample rate, but will leave all other device configuration settings untouched. Copyright © 2014 Audinate Pty Ltd. All rights reserved.
Dante Controller User Guide Troubleshooting Messages on Startup Error Message Meaning & Actions 'Dante Controller was unable to connect to the Dante Control and Monitoring manager. Dante Controller cannot function without this connection. This problem is most likely caused by the Dante Control and Monitoring ('conmon') service or daemon stopping unexpectedly. Click OK to restart Dante Controller.
Dante Controller User Guide If your computer has a third-party firewall installed, please read the Dante Controller and Dante Virtual Soundcard User Guides for detailed information about firewall requirements and configuration. Troubleshooting Dante IP Address Configuration All devices in a Dante network, including Dante Virtual Soundcard, must be using IP addresses from the same network.
Dante Controller User Guide n Connecting the secondary interface of a Dante device to the primary network Most commonly by either misunderstanding how redundancy works, and using only one switch with all cables connected to it; or correctly using two switches or networks, but accidentally connecting one secondary cable to a primary network switch n Joining the primary and secondary Dante networks By connecting primary and secondary switches, or perhaps just using one switch.
Dante Controller User Guide n The Primary Address of all devices should follow the same IP address scheme (e.g. 169.254.*.* or 10.12.0.*). Same for secondary addresses… n Note that some older Dante devices or devices running older firmware may not show this information. Troubleshooting Switch Configuration and Cabling Cables are the most vulnerable part of a network system.
Dante Controller User Guide Index A Applying Presets 68 Audio Formats 21 Auto-configuration 16 Available Channels 52 C Cabling 77 Cabling issues 77 Changing channel labels 53 Changing Tx channel labels 54 Channel 51 Channel Groups 34, 50 Channel Labels 18 Channel metering 51, 53 Clear Config 61 Clock Domains 38 Clock frequency offset 41 Clock Master 37-38 Clock offset 41 Clock Source 37 Clock stability 39 Clock Status 36 Clock Status Monitor 39 Clock Status Monitoring 39 Clock Sync Locked 41 Clock Sync Unl
Dante Controller User Guide Dante Information 55 Dante Virtual Soundcard 24 Device 31, 50 Device Channels 16 Device Info 35 Device Information 54 Device Latency 61 Device List Filtering 33 Device Name 35 Device Names 18 Device View 48 DHCP 16, 48 Discovery 16 Display resolution 13 Downloading Dante Controller 14 E Enable Sync To External 22, 37 Errors 48, 55 Events 46 External Word Clock 55 F Failsafe 48 failsafe mode 48 File 30, 50 Firewall Configuration 13 Firmware image 48 Firmware update 48 Flows 21 fr
Dante Controller User Guide IP configuration 75 K Keep IP settings 61 L Latency 23 Latency Errors 45 Latency Setting 45 Latency Tab 56 Log 40 M MAC address 38, 55 Manufacturer 55 Master Clocks 38 Memory 12 Menu bar 30 Messages 74 Mismatched clock domains 18 Monitoring 24 Multicast 20, 22, 50, 64 Multiple Audio Channels 17 Mute 37 Mute Status 55 N Network Interface 25 Network Status 44 Network View 29 No more flows (TX) 18 No Receive flows 18 P Packet Errors 45 Parameter Rules 67 Precision Time Protocol 22
Dante Controller User Guide Primary Status 37, 44 Primary Tx B/W 45 Processor 12 Product Type 35 Product Version 36 PTP 22 PTP Slave 37 pull-up/down 61 R Receive channels 16 Receive Tab 51 Redundancy 20 Redundant Networks 23 Refresh 50 Rename Device 60 Reset Device 61 Routing 19 Routing Audio 19 Routing View 32 Rx 16 Rx Utilization 55 S Sample Rate 60 Saving Presets 67 Secondary Address 36 Secondary Interface 56 Secondary Link Speed 36 Secondary Rx B/W 45 Secondary Status 37, 44 Secondary Tx B/W 45 Signal
Dante Controller User Guide Synchronization 22, 37 System Requirements 12 T Tabs 31 The installed version [x] of the Dante Control and Monitoring service (‘ConMon’) is out of date. 74 The installed version [x] of the Dante Discovery service is out of date.
