MAX® IP Conferencing Phone Administrator’s Guide
Telephone 1.800.283.5936 1.801.974.3760 FAX 1.801.974.3669 E-mail On the Web tech.support@clearone.com www.clearone.com MAX IP ADMINISTRATOR’S GUIDE CLEARONE PART NO. 800-158-302 November 2013 (REV. 4.2) © 2013 ClearOne, Inc. All rights reserved. No part of this document may be reproduced in any form or by any means without written permission from ClearOne. ClearOne reserves specific privileges. Information in this document is subject to change without notice. U.S.
Table of Contents CHAPTER 1: INTRODUCTION Product Overview........................................................................ 1 Service and Support. ................................................................... 1 Technical Support.................................................................. 1 Sales and Customer Service................................................. 1 Product Returns..................................................................... 1 Unpacking...........................
CHAPTER 1: INTRODUCTION PRODUCT OVERVIEW Thank you for purchasing the ClearOne MAX IP expandable conferencing phone. MAX IP provides premium, full-duplex audio to small conference rooms as a single unit and to larger rooms as an expanded system. Up to four MAX IP units can be linked, expanding not only microphone coverage but loudspeaker coverage and control access as well. This creates even distribution of sound for a more natural communications experience.
IMPORTANT SAFETY INFORMATION Read the safety instructions before first use of this product. This conferencing phone is not designed for making emergency telephone calls when the power fails. Make alternative arrangements for access to emergency services. • Read and understand all instructions and follow all warnings marked on the product. • Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
UNPACKING Carefully place the conferencing pod and base unit on a level surface. Ensure you have received all items shown in Figure 1.1. Figure 1.1 - MAX IP Parts »» NOTE: ClearOne is not responsible for product damage incurred during shipping. Claims must be made directly with the carrier. Inspect your shipment carefully for obvious signs of damage. If the shipment appears damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier immediately.
CHAPTER 2: GETTING STARTED CONNECTING THE CONFERENCING PHONE 1. Connect the Connection cable from the Link Out jack on the base unit to the Link In jack on the conferencing pod (Figure 2.1). Figure 2.1 - Connecting the MAX IP WARNING: DO NOT plug a laptop or PC into the Link Out jack on the base unit or conferencing pod severe electrical damage can occur if this is done. 2. Connect the base unit to the Ethernet jack using the Ethernet cable. 3.
PROVISIONING THE MAX IP PHONE There are two methods available for configuring your MAX IP phone: • The first method, called TFTP Provisioning, provisions the phone automatically when it is plugged into the network. This method uses a DHCP server to assign the phone minimal IP information so that it can access the network, including an IP address, gateway, subnet mask, and TFTP server address.
TFTP Provisioning AUTOMATICALLY PROVISIONING THE MAX IP PHONE If there are multiple units that to be provisioned with the same settings, the quickest and most seamless way of accomplishing this is through TFTP provisioning. In fact, the MAX IP phone is factory-configured to automatically provision by downloading the appropriate configuration files from a TFTP server defined by DHCP on bootup. The settings contained in the configuration file override the default settings stored on the MAX IP phone.
The following parameters are available for configuring the phone settings and phone-specific files. Configuration: General Settings See Web Portal Provisioning screen on page 15 for the login procedure and/or the Configuration: General Settings screen on page 17 for configuring this setting via the Web Portal. - The username for logging into the Web Portal. Default value: admin - The password for logging into the Web Portal.
- The Time Zone in which the phone resides.
Configuration: Dial Plan For information on configuring a dial plan, see Configuration: Dial Plan screen on page 19. - The filename on the TFTP server containing the Dial Plan file. Default Value: Undefined Allowable Values: ASCII text filename limited by the filename length limit on the TFTP server. Configuration: Network Settings See Configuration: Network Settings details on page 20 for information on how to set these parameters through the Web Portal.
Configuration: SIP Parameters See Configuraton: SIP Configuration details on pages 21-22 for information on how to set these parameters through the Web Portal. - The unique Local Number of the specific phone being configured. Default Value: 0 Allowable Characters: 0 - 9 - The unique Name assigned to the specific Local Phone being configured. Default Value: none Allowable String Length: 49 - The SIP minimum session refresh interval in milliseconds.
- Use SIP authentication credentials when registering with the SIP proxy. Primary Proxy: Index=0, Secondary Proxy: Index=1 Default Value: 0 Allowable Range: 0 - Disable 1 - Enable - The user name with which the phone will authenticate with the SIP proxy if is enabled.
- Enable TLS. Primary Proxy: Index=0, Secondary Proxy: Index=1 Default Value: 0 Allowable Range: 0 - Disable 1 - Enable - The TLS Port assignment. Primary Proxy: Index=0, Secondary Proxy: Index=1 Default Value: 5061 Allowable Port Range: 0 - 65535 - The TLS Private certification Key. Enter the location of the key file or use the Browse button and navigate to the location.
1 - Enable VAD - Defines the VAD Noise Matching algorithm. Default Value: Level Allowable Range: None - Disabled Level g711a2 - The VAD Noise Order. Default Value: 5 Allowable Range: 0 - 10 - The G.711 ulaw audio codec Priority. Default Value: 255 Allowable Range: 1 (Lowest) to 255 (Highest) - The G.711 Alaw audio codec Priority. Default Value: 254 Allowable Range: 1 (Lowest) to 255 (Highest) - The G.
DIAL PLAN CONFIGURATION FILE The Dial Plan Configuration File defines rules for gathering digits when dialing a phone number and also defines the mapping of the gathered digits to a specific target. A sample dial plan is shown below and can be copied and pasted into a text file for use.
Web Portal Provisioning »» NOTE: Web Portal Provisioning requires Internet Explorer Web browser 6.0 or later with Java 1.5 or later installed. The easiest way to manually provision your MAX IP phone is through the Web interface. To access the Web interface for your MAX IP phone, perform the following steps: 1. Press and hold the REDIAL/PROG key until the program icon appears on the LCD screen (Figure 2.3). Figure 2.3 - LCD Program Icon 2. Press the 2 key.
WEB PORTAL SCREENS The following sections display each of the screens included in the MAX IP Web Portal and describe all of the settings that can be modified through each of the screens. Device Information Screen The About Device: Device Information screen (Figure 2.5) displays all of the system information for your MAX IP phone. The information fields are self-explanatory, however, note that the last four digits of the MAC address are used as an identifier in the system name.
Configuration: General Settings Screen Use the Configuration: General Settings screen (Figure 2.6) to set up Security, Provisioning, the Help line number, and when a Reboot of the phone is allowed. Figure 2.6 - Configuration: General Settings Screen • Security: To change your username and/or password, enter the new username and/or password in the appropriate fields and then click the Apply button.
Configuration: User Preferences Screen Use the Configuration: User Preferences (Figure 2.7) screen to enable/disable Automatic Level Control (ALC) and Automatic Gain Control (AGC), to Mute Incoming Ringer, to set Incoming Ringer Melody and to set the Auto Answer feature. Figure 2.7 - Configuration: User Preferences Screen • Enable Automatic Level Control: Click this checkbox to ON to enable ALC or uncheck it to disable ALC.
Configuration: Dial Plan Screen Use the Configuration: Dial Plan (Figure 2.8) screen to view your current dial plan and to choose how you want the dial plan for your MAX IP phone loaded. You can choose to load it from a file containing all of the settings you desire or you can select the settings you wish for your MAX IP phone manually through this screen. Figure 2.
Configuration: Network Settings Screen Use the Configuration: Network Settings screen (Figure 2.10) to set up your MAX IP phone on the network. Set the Hostname, Domain Name, Static IP Address, Subnet Mask, Default Gateway, Primary DNS IP Address, Secondary DNS IP Address, SNTP Server 1 IP Address, SNTP Server 2 IP Address, VLAN Priority, and VLAN ID from this screen, along with enabling/disabling DHCP and VLAN. Figure 2.
Configuration: SIP Configuration Screen Use the Configuration: SIP Configuration screen (Figure 2.11) to configure the SIP (Session Initiation Protocol) settings for your MAX IP phone. SIP is a text-based protocol that is based on HTTP and MIME, which makes it suitable and very flexible for integrated voice-data applications. SIP relies on the Session Description Protocol (SDP) for session description and the Real-Time Protocol (RTP) for actual transport. Figure 2.
• Phone number: Enter the phone number associated with the MAX IP unit. • Phone name: Enter the name of the MAX IP unit - usually associated with the room or office it’s setup in. • Registration timeout: Enter the value (in seconds) your phone is to refresh its registration to the SIP proxy server. The default value is 3600. • SIP Proxy Type: Select the appropriate radio button to define the specific proxy type for the system. If unsure, select the Generic Proxy option.
Configuration: Audio Settings Screen Use the Configuration: Audio Settings screen (Figure 2.12) to configure the Voice Activity Detection (VAD) settings and to prioritize your preferred audio codecs. Figure 2.12 - Configuration: Audio Settings Screen • Enable VAD: Click the check box to enable VAD or uncheck the box to disable it (VAD is enabled by default).
• SRTP Settings: Click the check box to enable the various SRTP setting options. »» NOTE: The following settings must match the SIP server requirements. To ensure the settings are correct, contact the local IT Administrator to coordinate these settings prior to implementing them. • Cipher Mode: Click on the drop-down window to select the appropriate Cipher Mode setting. • MAC Algorithm: Click on the drop-down window to select the appropriate MAC Algorithm setting.
Phonebook: Add, Edit and Delete Number Screen Use the Phonebook: Add, Edit and Delete Number screen (Figure 2.14) to add, modify, and delete numbers from your phonebook. Only numeric characters may be entered into the New number field. Figure 2.14 - Phonebook: Add, Edit and Delete Number Screen • • Phone List: This is a list of numbers that have been stored in the Phone List - a total of ten numbers can be stored in the Phone list at a time.
View Log: Device Log File Screen Use the View Log: Device Log File screen (Figure 2.15) to keep record of device log data. You can then download the log for review by clicking the Download button. The log shows the last 8 KB of log data. Click the Update button to get the most recent 8 KB of data. Click the Clear button to clear the log. »» NOTE: This screen is only used to diagnose problems you might be experiencing on your MAX IP phone.
Tools: Diagnostics - VoIP Statistics Screen Use the Tools: Diagnostics - VoIP Statistics screen (Figure 2.16) to check the phone state, update firmware, reboot the phone, and restore default settings. Figure 2.16 - Tools: Diagnostics VoIP Statistics Screen • Check Phone State: Click this button to view VoIP statistics, including the number of packets received, the number of packets lost, and the percent packet loss.
Keypad Setup MANUALLY ASSIGNING AN IP ADDRESS If DHCP is disabled, or you wish to assign a static IP address, then perform the following steps: 1. Press and hold the REDIAL/PROG key until the program icon appears on the LCD screen (Figure 2.17). Figure 2.17 - MAX IP Program Icon »» NOTE: If a key is not pressed within 30 seconds of entering program mode, the MAX IP phone will beep and return to operation mode. 2. Press the 2 key. The default IP address is displayed on the LCD screen.
CHAPTER 3: USER OPTIONS PROGRAMMING OPTIONS To allow for individual preferences and enhance ease of use, the following features can be programmed: DHCP, host IP, subnet mask, default gateway IP address, ringer melody, VLAN on/off, help line number, and AGC/ALC. You can also restore factory defaults. Change Dynamic Host Configuration Protocol (DHCP) 1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD screen (Figure 3.1). Figure 3.1 - MAX IP Program Icon 2.
Program Default Gateway IP Address 1. Press and hold REDIAL/PROG until the Program icon appears on the LCD screen (Figure 3.1). »» NOTE: DHCP must be disabled in order to change the subnet mask manually. 2. Press 4 to enter the Default Gateway IP Address menu. The current default gateway IP address is displayed. 3. Press REDIAL/PROG. The current default gateway IP address flashes. 4. Press and hold CLEAR to erase the current default gateway IP address. 5.
Programming AGC and ALC Settings 1. Press and hold the REDIAL/PROG key until the Program icon appears on the LCD screen (Figure 3.1). 2. Press and hold the 8 key. The current AGC setting number will be displayed on the LCD screen. 3. Press REDIAL/PROG. The current setting number will flash. 4. Enter a new setting number using the table shown in Figure 3.2. Setting Speaker Microphone AGC ALC 1 2 3 On On Off On Off On 4 Off Off Figure 3.2 - MAX IP Program Icon 5.
CHAPTER 4: MAINTENANCE CARING FOR THE MAX IP • Follow all warnings and instructions marked on your MAX IP. • Unplug base unit and conferencing pod from the wall outlet before cleaning. • Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your conferencing pod or base unit and power supply. TROUBLESHOOTING If you are having trouble with your MAX IP, it might be improperly set up or other equipment might be malfunctioning.
ERROR CODES General Errors (1 - 100) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 75 Memory allocation error Error reading Flash memory Error opening Flash memory Error writing to Flash memory Task suspended, reboot phone tExcTask task suspended tLogTask task suspended tNetTask task suspended tDhcpcStateTask task suspended tDhcpcReadTask task suspended tShell task suspended dhcpcEvent task suspended tMVX_XSPY task
ERROR CODES continued...
CHAPTER 5: APPENDIX SPECIFICATIONS Dimensions (W x D x H) Phone Section: 10.5” x 10.5” x 3” (26.7 cm x 26.7 cm x 7.6 cm) Base Unit: 4.25” x 5.5” x 2.5” (10.8 cm x 14 cm x 6.4 cm) Weight Phone Section: 2.7 lb (1.2 kg) Base Unit: 0.6 lb (0.27 kg) Shipping: 10 lb (4.5 kg) Environmental Operating Temperature: 0–48° C (32–118° F) Storage Temperature: 5–70° C (41–158° F) Operating Humidity: 15 to 80% Storage Humidity: 10 to 90% Record Output: Connector: 2.
COMPLIANCE FCC Part 15/ICES-003 Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules and Industry Canada ICES-003. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
