Product manual

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FAQs

XAP Frequently Asked Questions

Software/Configuration

Echo Cancellation

Audio Performance

Expansion Bus

Firmware

Installation

Presets

Telephone Hybrid

Software/Configuration

What is the correct software program to use with my ClearOne units?

Use G-Ware with the XAP product family and the PSR1212.

Use AP-Ware with the AP product family.

There is no software for the GT1524.

When I open G-Ware, some of the items are not displayed correctly or are grayed out and the

matrix doesn't show any default cross points. If I try to add a cross point, the audio is not routed

there.

You have an improperly installed dcom98 file. Find the dcom98.exe file in your computer (using the

Search feature on your Start menu) and double-click it to begin the dcom98 installation. After the

installation and computer reboot, G-Ware should work correctly.

What does the G-Ware error message "Can't Open Port" mean?

That means your computer COM port is not free or cannot be opened. It does not refer to the XAP unit

COM port. Use a different COM port or make certain another device such as a handheld organizer isn't

still seizing it.

When I try to run G-Ware, why do I get a "No Class Registered Error?"

This error is caused by improper software installation. When using Windows NT, 2000, or XP, you must

log on as the administrator before attempting to install software. To resolve this issue, log on as the

administrator and re-install G-Ware.

Why do the labels in G-Ware look like they are not aligned correctly? Why am I getting a range

error?

Your computer display is set to the Large Fonts setting. Change it to Small Fonts. You do that from the

Windows Control Panel/Display/Settings/Advanced window.

I am unable to establish a serial connection with the XAP/PSR unit when I use G-Ware or

HyperTerminal.

There are three possible solutions.

• The serial port is not properly configured or connected. Check the following items:

~ Baud rate in G-Ware Site Properties window matches the baud rate set in the XAP/PSR unit.

~ Correct COM port on your computer is selected and is available.

~ You are using a pin-to-pin straight through serial cable with all pins connected. If you are

using a cable with only pins 2, 3, and 5 connected, you must turn Flow Control off on the

XAP/PSR unit.

• The unit needs to be power cycled. Unplug the unit and then plug it back in.

•· The unit needs to be reset to the default settings.

Should I set one of my XAP units as a master and the others as a slave?

Not necessarily. Setting a unit as a Master causes it to block audio coming into it from the expansion bus.

In most cases you should have all XAP and PSR units configured as slave units (default) unless you want

a specific unit to break the audio chain throughout your system. Then you would set that unit to Master.

Summary of content (6 pages)

PAGE 1
FAQs XAP Frequently Asked Questions ~ Software/Configuration ~ Firmware ~ Echo Cancellation ~ Installation ~ Audio Performance ~ Presets ~ Expansion Bus ~ Telephone Hybrid Software/Configuration What is the correct software program to use with my ClearOne units? Use G-Ware with the XAP product family and the PSR1212. Use AP-Ware with the AP product family. There is no software for the GT1524.
PAGE 2
FAQs I get a lot of errors such as PUTGET when I try to connect to the XAP units using G-Ware. You are trying to connect a later version of G-Ware to an earlier firmware version in the XAP unit that is not compatible. Please see the XAP G-WARE 103 Technical Note. Firmware How do I upgrade the firmware of my XAP or PSR1212 unit? G-Ware releases always include the necessary firmware files to update your units. See the XAP G-WARE 108 Technical Note. You will also find upgrade instructions in the help file.
PAGE 3
FAQs What is an expansion bus reference and why must I define it? When multiple units are linked together, all microphones should typically be sensing the same audio for echo canceling. That audio is usually summed on a specific XAP unit to a specific output channel or virtual reference channel. All the linked units must know which unit and channel has the summed audio for echo canceling.
PAGE 4
FAQs Audio Performance Why is the level on my microphones so low and broken up? When I increase the level of my microphones they don't get louder; they just sound worse. There are two possibilities: • Microphones are being routed to the AEC reference channel. Change microphone routing so it is no longer routed to the AEC reference channel or use a virtual reference to remove the microphone from its AEC Ref. •· There is no audio routed to the AEC reference channel.
PAGE 5
FAQs How do I copy/paste presets in G-Ware? In the Preset Selection box, right-click on the preset you want to copy. From the shortcut menu, select Copy Preset. Optionally, you can select Copy All Presets. To paste the preset, select the unit and enter the preset mode. In the Preset Selection box, right-click on the preset you want to paste. From the shortcut menu, select Paste Preset. I run a preset or a macro to execute a preset but some settings do not change.
PAGE 6
FAQs When I press the ON button on my telephone hybrid unit, the LED light turns on and immediately goes off. All of the telephone hybrid units designed by ClearOne require an analog telephone line to drive the telco circuitry. If the unit does not detect the typical 24 volts to 48 volts from the telco line, the hybrid unit will not stay on. Verify that the telephone line is connected properly and is a dedicated analog line. The only exception is if a unit is configured to operate in Dry Line mode.