Product manual

FAQs
Audio Performance
Why is the level on my microphones so low and broken up? When I increase the level of my
microphones they don't get louder; they just sound worse.
There are two possibilities:
• Microphones are being routed to the AEC reference channel. Change microphone routing so it
is no longer routed to the AEC reference channel or use a virtual reference to remove the
microphone from its AEC Ref.
•· There is no audio routed to the AEC reference channel.
Sometimes caller audio sounds very bad and microphone audio is heard from the room speakers
even though the mics are not routed to the PA. Other times the audio is great.
If an incoming call is answered while it is ringing, it could cause the hybrid null to improperly converge
and leak Send Audio to the Caller Audio. This problem is isolated to XAP TH2 firmware version 1.0.0.
This problem is corrected by XAP TH2 firmware versions 1.5 and later.
Presets
How do presets work and what are they best used for?
The purpose of a preset is to allow the quick recall of a specific configuration. They are best used for
multiple room divide/combine configurations to adapt to optional room layout changes. A preset is usually
a subset of a master configuration. When set up this way, a preset can be configured to change only what
needs to be changed and not affect other settings or rooms. When presets are created, you make your
changes in the Preset Mode. To check or to hear the changes in real time, you must exit to the
Configuration Mode, execute the preset to run it and then verify the changes you made.
What are preset states (0,1,2)?
A preset state or flag is the way the system tracks which presets have been run and shouldn't be run
again and which ones are ready to run. Preset states are assigned when you use a control device or a
macro to run the preset and are particularly valuable in room combining applications. There are three
state options:
0 = to set the state to off
1 = to execute the preset and set the state to on
2 = to execute the preset and set the state to off
Refer to the Advanced Configuration section of the product manual for more information.
Can I run presets from the front panel of a ClearOne unit?
Presets can be triggered from the front panel of any AP unit or XAP 400 unit. PSR units must have
firmware version 3.0.1 or later. XAP 800 unit must have firmware version 2.0.1 or later.
When I change an output label in a preset and save the preset, the new label is not saved.|
This happens when the preset output label you are changing has no cross points routed to that output in
the Configuration screen. Presets only deal with inputs and outputs associated with that preset, if nothing
is routed to the output, the preset does not see it as a valid output for that preset. For an output label
change to be saved in the preset, there must be something routed to that output in the Configuration
screen.