Product manual

FAQs
How do I copy/paste presets in G-Ware?
In the Preset Selection box, right-click on the preset you want to copy. From the shortcut menu, select
Copy Preset. Optionally, you can select Copy All Presets. To paste the preset, select the unit and enter
the preset mode. In the Preset Selection box, right-click on the preset you want to paste. From the
shortcut menu, select Paste Preset.
I run a preset or a macro to execute a preset but some settings do not change.
There are three conditions that can restrict preset changes.
•· The preset mask bar (gray bar) is active on a matrix channel. When this bar is active, any cross
points underneath the bar will not be changed when switching presets.
•· A macro is used to call a preset but the state is set to 1. Setting the state to 1 locks in the
preset so it cannot be changed until a state of 0 is run to unlock it. When executing a preset
from a macro, it is usually best to set the state to 2.
• Multiple preset triggers. Two examples: A macro triggers two presets with the second one
overriding the first one. A macro triggers a preset in one unit that triggers a macro and preset in
another unit.
Expansion Bus
What is the maximum expansion bus cable length allowed in a XAP system?
The maximum safe distance is 80 feet (25 meters). 80 feet is the maximum distance between a XAP 800
and a second XAP 800 or XAP 400. If a XAP TH2 is inserted in the network between two XAP 800/400
units, the cable length used to connect a XAP TH2 to the network must be included in the 80 foot total.
Can I use a custom control device to control the XAP/PSR unit through the 4-pin RS-485
Expansion Bus connection?
No. The Expansion Bus connection is dedicated to proprietary data and audio communication between
XAP/PSR units.
Telephone Hybrid
Why does my telephone hybrid disconnect calls?
If you call a remote participant using a handset and then press the On button to route the call through the
XAP 400 or XAP TH2, a momentary drop in loop current occurs as the unit releases the telephone
connection on the Set jack and connects to the call through the Line jack. This momentary drop might be
interpreted by some PBX telephone systems as a Disconnect or a Flash command and can cause the call
to be disconnected.
Why won't my XAP 400 or XAP TH2 disconnect when the caller hangs up?
•· Auto-disconnect is not enabled. This setting is changed in the Telco Config section of G-Ware.
•· The telephone line is not or does not emulate a standard analog telco line. The XAP 400 and
XAP TH2 will not work with a digital telco line.
•· The analog telco line is not provisioned for loop drop disconnect. Contact the telephone
company or those responsible for the PBX system.
•· If the telco line is an analog extension of a PBX phone system and the line does not have loop
drop, you need to set it for Call Progress detection. This will allow the XAP to sense the Call
Progress tones generated by the PBX and trigger a disconnect. If the call does not disconnect,
it means that there are no Call Progress tones or that the audio generated by the PBX system
does not have a cadence. Contact your PBX system administrator.