Specifications

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Deficiency and Warranty Repairs
There will only be one initial orientation per suite. A subsequent purchaser will not have an
opportunity to conduct a second walkthrough with the Developer. Further, all purchaser
warranties will be linked to the initial sale closing date. As such, a subsequent purchaser will only
benefit from the unexpired portions of the warranties. For example, a subsequent purchaser’s
Year End Warranty will expire one year, less one day, after the initial sale closing date. Please
refer to both the Year End and 2
nd
Year End Corrective Periods for warranty information. .
The closing date between the Developer and the purchaser will be called the “initial sale closing
date”.
Initial Orientation
Inspection Period: Approx. 1-8 weeks prior to the initial sale closing date
The Customer Service Department will contact the purchaser to set up an initial orientation
appointment to view the purchaser’s new home. The target appointment date is approximately 1-
8 weeks prior to the initial sale closing date. During the inspection, a customer service
representative will:
a. Introduce the purchaser to the various components of his/her new home (for example,
water and gas shut off locations etc); and
b. Make a deficiency list of any outstanding construction deficiencies.
The Developer will endeavor to complete any outstanding deficiencies within a reasonable period
following the initial sale closing date. As noted above, if the purchaser sells the unit after the
orientation, he/she must inform the subsequent purchaser that the orientation has been
conducted, and that only those deficiencies found during the initial orientation will be remedied.
It is not the responsibility of the Developer to obtain a subsequent purchaser’s contact information.
If the Developer cannot reach a subsequent purchaser, the file will be closed and the deficiencies
deemed completed.
Year End Corrective Period
Inspection Period: No earlier than 12 months from warranty commencement date
One full year less one day after the initial sale closing date, the homeowner has a second
opportunity to report construction defects (please see notes under “Corrective Period Rules
and Regulations”). This is the best time to report defects such as cracking drywall and other
cosmetic deficiencies due to shrinking and settling. To facilitate repairs, please complete and
forward the “Service Request Form” found at the back of this Manual under the tab “Forms”.
Warrantable service requests will be entered into our database and dealt with in a timely manner
(following the expiry of the Year End Corrective Period).
Corrective Period Rules and Regulations
1. Requests for either emergency or non-emergency warranty service will only be honored if
same is in writing. Homeowners must record all warrantable requests on the “Service
Request Form” found at the end of this Manual (under the tab “Forms”). The homeowner
must then either e-mail, mail or fax the form to the Developer using the e-mail/address/fax
information noted on the form. If the homeowner mails the “Service Request Form”, he/she
must do so by registered mail. We will not accept either emergency or non-emergency
service requests that contravene this procedure.