Specifications

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2. The Developer must receive written request for warranty service on or before the day the
applicable warranty expires. If the homeowner does not deliver his/her written
request to the Developer on or before the day the applicable warranty period expires,
then that warranty will be deemed expired. The Developer will begin inspecting non-
emergency “Year End Corrective Period” warrantable items/”2
nd
Year End Corrective
Period” warrantable requests after the applicable warranty period has expired.
3. The Developer will only attempt to contact a homeowner twice to arrange a warranty
appointment. The Developer will use the owner contact information written on the “Service
Request Form”. If the Developer does not hear back from the homeowner within a 30 day
period, the warranty work will be considered completed and the file will be closed.
4. The homeowner must be present when the Developer is responding to either emergency or
non-emergency warrantable claims. Please ensure that you schedule your service
appointments so that you can remain at home until the repairs are completed.
5. The Developer, in its sole discretion, will determine whether or not a service request is
warrantable.
6. The Developer will determine whether or not a call is an emergency. Emergencies may
include:
 Plumbing and/or gas leaks; or
 A total loss of heat, electricity or water.
Before requesting emergency service, please refer to the “Table of Contents” section
of this Manual for electrical and plumbing troubleshooting tips.
Note: the Developer will not reimburse homeowners for warrantable emergency corrective
actions that contravene the “Emergency Procedures” section of this Manual. Please refer to
the table of contents for the “Emergency Procedures” page number.
7. Maintenance duties such as sink plug cleanings and burnt out light bulbs will not be
attended to, as this maintenance is normal wear and tear and the responsibility of the
homeowner.
8. If the Developer is called to a suite to repair a plumbing clog that has been caused by a
homeowner, the Developer will bill the homeowner for same.
9. Damages incurred as a result of condensation and/or poor ventilation will not be remedied.
Please review the “Avoiding Condensation Problems” literature that was included in your
Welcome Package. For more information, please visit www.cmhc.ca. From this site, search
for the article “Measuring Humidity in Your Home”.
10. Hardwood damages resulting from either inadequate or excessive suite heat will not be
remedied. According to your Kentwood warranty, environmental conditions must be
maintained with a temperature of 65-75°F (18-24°C), and humidity of 35-55% at all times. A
copy of your Kentwood Warranty has been included in your Welcome Package.
11. Tampering with the automatic bathroom fan will void your entire home warranty.