Specifications

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Emergency Procedures
While emergency warranty situations are rare, when they occur, prompt response is essential.
You may be able to mitigate or solve plumbing and electrical problems by referring to the
troubleshooting tips in the “Home Components” section of this Manual (see table of contents for
electrical and plumbing trouble shooting tips). For natural gas and poison control emergencies,
please phone the numbers noted on the chart below.
The “Home Components” section of this Manual contains care hints for the maintenance of your
home. Care by you may prevent a problem or emergency. Please note that the home
warranty issued by Willis requires the homeowner to mitigate any damage to the home
(including damage caused by defects or water penetration as set out in the warranty
certificate); failure to do so may prejudice the homeowner’s entitlement to coverage under
the warranty.
An emergency constitutes a:
 total loss of heat when the outside temperature is below 50°f
 total loss of electricity
 total loss of water
 plumbing leak that requires the entire water supply to be shut off
 gas leak
During normal business hours, the homeowner may contact either the Property Manager or the
Developer for any warrantable emergency repairs. Please refer to the “Emergency Contacts”
table below for contact numbers. After hours, the homeowner may contact either the Property
Manager or the applicable local utility company. If this does not solve the problem, the
homeowner may then contact the applicable trade contractor listed in the “Contact Information”
section of this Manual.
Please note that the Developer will only reimburse the homeowner for after hours
emergency costs if the Developer, in its sole discretion, determines that:
Note: If a service (gas, electricity, water) is out in an entire area, attention from the local utility
company is needed.
1. A warrantable emergency exist;
2. The homeowner did everything and anything necessary to mitigate the damage;
3. The homeowner did not contravene procedures noted in the Manual;
4. The repairs were facilitated by contractors listed under the “Contact
Information” tab in this Manual;
5. The emergency occurred during the warranty period; and
6. The emergency is not covered by another insurance policy.