HSGW-Gen2-V1 IP Alarm System User Manual Certified by Telefication BV Manufacturer: Climax Technology, Taiwan Type: HSGW-Gen2-V1 Compliance with Standard: EN50131-3:2009 / EN50131-6:2017 / EN50131-5-3:2017 / EN50130-4:2011+A1:2014 / EN50131-10:2014 / EN50136-2:2013 / EN 50130-5:2011, Security Grade 2 Environmental Class II CIE Type A August 19, 2022
Table of Contents 1. INTRODUCTION _________________________________________________________________________ 1 1.1. SYSTEM SPECIFICATION _____________________________________________________________________ 1 1.2. PACKAGE CONTENT ________________________________________________________________________ 3 2. PANEL INFORMATION ___________________________________________________________________ 4 2.1. IDENTIFYING THE PARTS: ____________________________________________________________________ 4 2.2.
8.2 VIEW HISTORY ___________________________________________________________________________ 35 8.3 HISTORY ________________________________________________________________________________ 36 8.4. REQUESTING A FIRMWARE UPGRADE __________________________________________________________ 37 8.5 SYSTEM OPERATION AND MAINTENANCE _______________________________________________________ 37 8.5.1 Device Test ________________________________________________________________________ 37 8.5.
1. Introduction HSGW-Gen2-V1 is a fixed wall mounting wireless alarm system control panel. It is designed to protect your home by forming an alarm system with various wireless sensors. When an intruder is detected, the wireless sensor will transmit signal to the control panel to raise an alarm and report to the Central Monitoring Station. HSGW-Gen2-V1 features RF and Z-Wave wireless protocol for communication with accessory devices.
Supervision Programmable time frame for inactivity alert Special Function Tamper Protection GSM Standards Compiles with CE standards EN Classification EN Grade 2 Class II Alarm Transmission Path Dual Path: DP1 (EN50136-1:2012) Supported RCT Alarm Report Server (ARS), Fibro, OH200, MasterMind, Manitou, MicroKey and SIA DC 09 Mode Acknowledgement Operation. Memory of Pass-through (EN50136-2:2013, Clause 6.1.
Z-Wave Frequency 908.4/916/919.8/921.4M Antenna Type GSM: Main – PIFA; AUX – Dipole ZW: Monople RF: Monople Encryption Private Encryption Method Protocol Climax Physical Properties Operating Temperature -10°C to 45°C (14°F to 113°F) Humidity 50 ~ 85% relative humidity @23°C, non-condensing Size 185mm x 185mm x 50mm Weight 580g (Includes backup battery) 1.2. Package Content 1 x HSGW-Gen2-V1 Control Panel 1 x AC Power Cord for Built-in S.P.S (12V 1.
2. Panel Information 2.1.
hooked onto the mounting bracket. When the panel is removed from the mounting bracket, the tamper switch will be activated and the panel will send a tamper open signal to remind the user of this condition. Power Cord Inlet Wiring Hole Fixing Screws x 2 Wall Mounting Holes x 2 Mounting Bracket 13 14 15 16 17 2.2. The Power Supply: Built-in Power Supply Built-in Switching Power Supply (S.P.S) is installed in the Control Panel. You can use the AC Power Cord for Built-in S.P.
3. Getting Started Read this section of the manual to learn how to set up your HSGW-Gen2-V1 Panel and program System Settings over the Web page. 3.1. Hardware Installation The panel can be either fixed on the wall or placed on deskop. For the panel to meet requirements of the applicable EN standard, wall mounting installation must be used. 1 Remove the 2 screws that secured the panel casing to the mounting bracket. (Figure 1) 2 Remove the mounting bracket to reveal the back cover fixing screw.
Wall Mounting: (EN Compliance) I. Use the mounting holes as template, mark mounting locations on the wall. II. Secure the mounting bracket onto the wall by tightening the 2 screws through the wall mounting holes. III. Mount the Control Panel with the hooks of the mounting bracket latched onto the back cover of the the panel, and push it downward until you hear a clicking sound. Make sure the tamper switch is properly compressed against the hook of the mounting bracket.
3.2. Connect to Panel Step 1. Connect to https://alarmadmin.alarm.com/mobile/Default.aspx and log in with provided username and password Step 2. In the main page, select “Find Customer”.
Step 3. Select “Recent Customers” to expand. Step 4. Select the panel account you with to access. The Installer Access function must be granted by user first to enable installer functions. By default, Installer Access is granted for 6 hours per session. After logging into the Installer App, if there is no activity for 10 minutes, the installers session will timeout and the rep will be logged out of the application.
Step 5. You will access the panel user’s customer information. The Installer Access function must be enabled by user first, otherwise login attempt will fail. To enable user access, ask the user to follow steps below: I. Go to https://www.alarm.com/login.aspx and login with the user account information.
II. Select “Profile” – “Manage Logins” – “Edit Dealer Setting”. III. Set “Installer Access” to “”On” then save the setting. After 20 minutes of inactivity on the Customer App, the user’s session will timeout and the user will need to log in again to use any functions.
4. Device Management Under Customer Info page, select “Equipment” to for device management. 4.1. Learning Step 1. Under Equipment page, select “Add Devices”.
Step 2. Select the device type from the menu. For example, select “Sensor” Step 3. The Panel will begin to enter learning mode. Step 4. After the panel has entered learning mode, activate the device to send signal to panel.
Step 5. When the panel receives sensor signal, the sensor info will be displayed on webpage. Add any additional devices and click “Exit and Edit” to proceed to next step. 4.2. Sensor Management The Sensor Management page can be accessed either after finish adding new device, or by selecting “Sensor” – “Sensor Management” under Equipment page. Under the Sensor Management page, choose to edit device name, sensor group and activity monitoring, the click Save to confirm.
The sensor partition can be edited by selecting “Advanced Sensor Settings”. Choose new partition for the device and click “Save Changes” to confirm. Click “Add Sensor” to learn new sensors, see 4.1. Learning for detail. Click “Delete Sensor” to remove device, you will enter device removal page. Select the device to be removed and click “Send Command” to confirm. Click “Walk Test” to access Walk Test function. The Walk Test function allows you to test signal strength of the device. I.
III. When the panel receives signal from panel, the webpage info will be updated with sensor info. After finish testing all sensor, click End Walk Test to exit Walk Test Mode.
5. Panel Management Under Customer Info page, select “Panel/Partitions” – “Panel Management” to access panel management page. Click each option to expand the setting for configuration For EN Grade 2 Compliance, the following Panel Management Settings must be configured: Auto-Phone Test: 6 hrs. Supervision Timer: 2 hrs.
5.1. Arming Setting The Arming Setting includes parameters which affects system mode change function. Click “Edit” to modify each setting. Arm Fault Type: Select how the system should respond when it is being armed under fault condition. Confirm: The panel will first display a “Mode Change Fault” message and emit 2 beeps. Arming again within 10 seconds will force arm the system. Direct Confirm: The system will be force armed directly without displaying fault message and report an event.
to Disarm mode and no alarm is activated. If the Control Panel is not disarmed before the Entry Delay Timer expires, the alarm will be activated and the panel will send report. Entry Delay 2 for Arm Away: Set Entry Delay Timer 2 for Away Arm mode.
Entry Delay Sound for Arm Stay: this is for you to decide whether the Control Panel sounds count-down beeps and volume of beep during the entry delay time in Arm Stay mode. Exit Delay Sound for Arm Stay: this is for you to decide whether the Control Panel sounds count-down beeps and volume of beep during the exit delay timer in Arm Stay mode. Entry/ Exit Only Final Beeps: This is for you to determine when the Control Panel should start warning beep during Entry or Exit countdown timer.
5.4. Timer Supervision Check: Select to enable or disable system supervision function. When ON is selected, the Control Panel will monitor the accessory devices according to the supervision signal received. Supervision Timer: The Control Panel monitors accessory devices according to the supervision signal transmitted regularly from the device. User this option to set a time period for receiving supervision signals.
5.6. User Codes The User Codes setting allows configuration of access codes stored in the panel. Edit Panel User Codes: Select to edit the panel user code, then click “Manage User Code” to access the panel user interface and program User setting. NOTE: Only 6 six user codes are available on EN Grade 2 Compliant panels Restore User Code: If the panel and the web server User Code setting is out of synchronization, use this function to retore the User Code Setting.
5.7. Wi-Fi Setting The Wi-Fi setting allows you to check panel broadband setting, and determine whether Ethernet connection should be bypassed. For EN Grade 2 Compliance, Ethernet Bypass must be set to “Disable”: 5.8. Miscellaneous Setting The Miscellaneous Setting includes following setting option: Tamper Alarm: Select when the panel should activate alarm if tamper switch is triggered.
6. System Settings 6.1 Central Station Reporting Please follow the steps below to enable Central Station reporting and choose which events are reported to a central station. From the “Customer Info” page, select “Monitoring.
Under Monitoring Settings, set the “Alarm.com forwards signals” option to “Always.” Choose the Receiver Number, Monitoring Station Account Number, and which events to forward to the Central Station. 5.2. Enabling EN Grade 2/INCERT Monitoring To comply with the EN Grade 2/INCERT security regulations, Local Regulation settings must be enabled. This setting will enable Level 3 user lockout and reset the panel settings to the minimum default values required by the regulation.
5.3. Date and Time 6.3.1 Check Date and Time To edit the panel date and time, go to Equipment > Panel Management > Advanced Panel Settings > Panel Time > Request Time. The time request will populate in the Panel Time Command History section, as well as the panel event history.
The time request will populate in the Panel Time Command History section, as well as the panel event history. You may need to Refresh Command History to populate the panel time. 6.3.2. Set Time To set the panel time, go to Equipment > Panel Management > Advanced Panel Settings > Panel Time > Set Time. The panel time will be set according to the current time zone based on the Customer Profile. 6.3.3.
6.4. Change Password 6.4.1 Installer Password To change your password, login to the Installer app, and go to https://alarmadmin.alarm.com/mobile/ManageDealer/ChangeRepPassword.
You will be prompted to enter your current password once, and your new password twice. After clicking Save Change, you will receive confirmation that your password has been updated.
To change a user’s password, go to More > Profile > Login Info > Password. Enter the current password and the new password twice and select Update.
7. Network 7.1. Cell and IP Communication The Communication Management page allows the configuration and troubleshooting of Cell and IP Network Settings. Step 1. Navigate to Equipment > Communication Management The Signaling Section will alert you to the current status of GSM and IP Communication. The Cell Signal Strength Reading should be strong and recent, additionally the Last Cell Ping and Last Broadband Ping fields should contain recent timestamps.
If the ping timestamps are not recent, ping the panel using Dual Path Ping. Configure a ping to send both the outgoing and incoming ping over cell and click Send Command. Next, configure an outgoing and incoming ping over broadband and select Send Command. The signaling page will update to a current timestamp when the pings go through.
8. System Operation 8.1 Faults and Tampers 8.1.1 Fault and Tamper Status: The Control Panel is capable of monitoring the system for any faulty conditions. When any fault event is detected, the amber Fault LED on the Control Panel and Remote Keypad (KP-35) will light up to indicate the situation. The fault event will be logged and reported to destinations programmed under Report setting accordingly. The remote keypad as well as the Customer and Installer webpages will also display fault event information.
Device List and Status: This is found on the “Equipment Section” of the Installer Page, you can find the list by expanding the relevant Section. Sensor Management will allow configuration of sensors and peripherals 8.1.3 Restoring Faults In order to Restore a Fault and remove the Fault Indication, the Fault condition must be physically resolved and the fault notice must be acknowledged by the Level 2 user at the remote keypad. 8.1.
8.2 View History History and Event Logs can be accessed either through the ZigBee keypad, or through the installer and customer tools.
8.3 History The history pages contain events, timestamps, and acknowledgement information. The History pages contain all history records for the past 90 days. The Acknowledgement timestamp indicates what time the event was received by the Monitoring station and whether the event went through. If the event does not report within 2 minutes, faults and logs will be taken.
of local to the system. Event: Detailed description of the event and activity Time: Timestamp for when the event occurred 8.4. Requesting a Firmware Upgrade To request a firmware upgrade, please contact your Alarm.com Support Representative. To request an upgrade, you will need to provide the unique Customer ID of the panel to be upgraded. To perform the upgrade, the customer must enable EN Grade 2 installer access from the Customer Site as described in section 3.2. 8.
and a failure to communicate over cell within 24 hours. If both paths are down, a fault for the failed report message will be logged and reported within 2 minutes. Additionally, if both paths are down the Receiving Centre Transceiver (RCT) will recognize the fault after 25 hours of not receiving any reports from panel and inform the Monitoring Center of the fault event.
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9. Automation Devices 9.1. Device Learning and Operation The HSGW-Gen2-V1 allows for interaction with Home Automation devices using the Z-Wave protocol. These home automation devices can be learned in using the same steps described in section 4.1. The operating instructions for these devices are contained in the device installation manual.
10.
17 18 Motion Motion Motion Motion Sensors, follower, armed in Away 15, 18, 20, mode only 25, 50 Motion Sensor with Motion sensors subject to false alarms, 15, 17, 20, Cross Zone instant alarm, armed in Away mode only 25, 50 Interior doors, standard delay alarm, armed 8, 10, 11, in Away mode only 13, 14, 16, Verification 19 Contact Door/Window 31, 36 20 25 26 Motion Motion Smoke/Heat Motion Motion-Chime Only Smoke/Heat Motion sensors, standard delay alarm, armed 15, 17, 18, in Away m
Appendix B: Faults Fault Message Displayed Panel Low Battery Panel AC Fault Panel Battery Missing/Dead Fault Situation Solution Connect AC power to the panel and turn on the Control Panel backup battery battery switch. The battery will be charged voltage is low. automatically. Control Panel AC Power is Check AC power cord connection to power socket disconnected. and panel AC input. Control Panel backup battery is 1.
The tamper switch of the device at Tamper (Zone#) specified zone is open. The 1. Check device mounted location, make sure device device is either removed from mounted location, or cover is properly mounted 2. Check if device cover is opened, close the cover.. opened. The Door contact at specified zone is opened (Door Contact not Door Opened (Zone#) aligned with its magnet) Note: This event will only Close the door the Door Contact is mounted on.
Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15, Part 22, Part 24, and Part 27 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
