User's Manual

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of local to the system.
Event: Detailed description of the event and activity
Time: Timestamp for when the event occurred
8.4. Requesting a Firmware Upgrade
To request a firmware upgrade, please contact your Alarm.com Support Representative. To
request an upgrade, you will need to provide the unique Customer ID of the panel to be
upgraded. To perform the upgrade, the customer must enable EN Grade 2 installer access from
the Customer Site as described in section 3.2.
8.5 System Operation and Maintenance
For system regular operation, refer to this section for operation mechanics and various issues or
problems which may arise during operation.
8.5.1 Device Test
You should test the accessory devices included in the alarm system regularly to ensure that they
are functioning properly.
Option 1:
Step1. Enter a valid PIN code into the local keypad and scroll down to the Option for “Walk Test”
Step2. Trip the security devices to transmit a signal to the control panel.
Step3. If the control panel receives the signal successfully, it will emit 1 long beep.
Option 2:
See section 4.2 Sensor Management for how to perform a Walk Test remotely from the
Alarm.com Installer Application.
8.5.2 IP/GSM reporting
The Control Panel utilize “Pass-through” operation mode as specified in EN50136-2, clause
6.1.3. When an event is triggered, the panel will not consider the event reporting complete
without receiving acknowledgement from the report recipient.
The HSGW-Gen2-V1 utilizes IP and GSM reporting methods. The panel will still be able to
report events normally even when it loses connection to one of the reporting paths, by using the
remaining reporting path as alternative to ensure the alarm system does not become
unavailable.
For example, when the Control Panel loses Ethernet connection, the events will be reported via
GSM network; if the GSM network loses connection, the events will be reported via Ethernet.
The Alarm.com backend will notify a failure to communicate over broadband within 30 minutes,