User's Manual

43
Appendix B: Faults
Fault Message
Displayed
Fault Situation Solution
Panel Low
Battery
Control Panel backup battery
voltage is low.
Connect AC power to the panel and turn on the
battery switch. The battery will be charged
automatically.
Panel AC Fault
Control Panel AC Power is
disconnected.
Check AC power cord connection to power socket
and panel AC input.
Panel Battery
Missing/Dead
Control Panel backup battery is
under one of the following faults:
1. Disconnected from panel.
2. Battery switch turned off.
3. Battery out of order.
1. Open panel battery compartment cover, reconnect
the battery to panel board.
2. Turn on battery switch with a sharp object.
3. If the problem is not solved, the battery is out of
order, please change battery.
Panel Tamper
Control Panel is removed from the
mounting bracket and its tamper
switch is open.
Hook the panel on the mounting bracket, make sure
the tamper switch is depressed against the bracket.
GSM No
Signal
Control Panel cannot connect to
GSM network.
1. SIM card not inserted, insert a SIM card.
2.
A
llow panel to reset cell radio and register to GSM
network
3. Move the panel to another location for better GSM
signal strength.
Jam Detect
Control Panel is experiencing
radio signal interference that
prevents devices from
communicating with panel.
Locate the interference source by turning off all
wireless devices in your home, wait for 3 minutes to
clear the fault event, then turn on the devices one by
one to check which device triggers the jamming fault.
Supervision
Failure
(Zone#)
The device at specified zone has
not reported to Control Panel
within a supervision period.
1. Check if device is on low battery by checking the
fault event display.
2. If device is on low battery, change battery.
3. If device battery is normal, change device location
for better signal strength. Use Walk Test to find
the new location.
4. If the battery is normal and the device signal
cannot be received by panel at all using Walk
Test, replace the device.
Low Battery
(Zone#)
The device at specified zone is
low on battery
Change device battery.