User`s guide

Ver 1.20.2
R i c o h A m e r i c a s C o r p o r a t i o n
Page 99
Troubleshooting Scan to Salesforce™
Error and Warning Messages related to Authentication
Message
Condition
Please Enter User Name.
This message is displayed when the ‘Login’ button
is pressed without entering the ‘User Name’ ONLY.
Please Enter Password.
This message is displayed when the ‘Login’ button
pressed without entering the ‘Password’ ONLY.
Please Enter User Name and Password.
This message is displayed when the ‘Login’ button
pressed without entering the ‘User Name’ and
‘Password’.
Cannot Connect to Salesforce Service.
This message is displayed when the Scan to
Salesforce™ application cannot connect to the
Salesforce ™ service in order to validate the user
credentials.
Authentication Failed:
Incorrect User Name or Password.
This message is displayed when an incorrect User
ID or Password is entered in the Login Screen.
Authentication Failed:
You do not have privileges.
This message is displayed when user does not have
privilege to access Salesforce account through APIs
Authentication Failed:
Account is locked.
This message is displayed when the Salesforce™
account is locked.
Your password has expired. Please reset
password.
This message is displayed when the Salesforce™
account’s password is expired and needs to be
reset.
Authentication Failed.
This message is displayed for any other error not
defined in this table.