User`s guide

Ver 1.20.2
R i c o h A m e r i c a s C o r p o r a t i o n
Page 105
Troubleshooting Scan to Office365™
Error and Warning Messages related to Authentication
Message
Condition
Please Enter User Name.
This message is displayed when the ‘Login’ button
is pressed without entering the ‘User Name’ ONLY.
Please Enter Domain.
This message is displayed when the ‘Login’ button
is pressed without entering the ‘Domain’ ONLY.
Please Enter Password.
This message is displayed when the ‘Login’ button
pressed without entering the ‘Password’ ONLY.
Please Enter User Name and Password.
This message is displayed when the ‘Login’ button
pressed without entering the ‘User Name’ and
‘Password’.
Please Enter Domain and Password.
This message is displayed when the ‘Login’ button
pressed without entering the ‘Domain’ and
‘Password’.
Please Enter User Name and Domain.
This message is displayed when the ‘Login’ button
pressed without entering the ‘User Name’ and
‘Domain’.
Please Enter User Name, Domain and Password.
This message is displayed when the ‘Login’ button
pressed without entering the ‘User Name’,
’Domain’ and ‘Password’.
User Name cannot contain @ symbol
This message is displayed when the ‘Login’ button
pressed and User Name format is not correct.
Domain cannot contain @ symbol
This message is displayed when the ‘Login’ button
pressed and Domain format is not correct.
Authentication Failed: Account is locked.
This message is displayed when the ‘Login’ button
pressed and user’s account is locked.
Cannot Connect to Office365 Service.
This message is displayed when the Scan to
Office365 application cannot connect to the
Office365™ service in order to validate the user
credentials.