User`s guide

Ver 1.20.2
R i c o h A m e r i c a s C o r p o r a t i o n
Page 28
Troubleshooting Scan to Google Drive
Error and Warning Messages related to Authentication
Message
Condition
Please Enter User Name and Password.
This message is displayed when the
‘Login’ button pressed without entering
the ‘User Name’ and ‘Password’.
Please Enter User Name.
This message is displayed when the
‘Login’ button pressed without entering
‘User Name’.
Please Enter Password.
This message is displayed when ‘Login’
button pressed without entering
‘Password’.
Cannot Connect to Google Drive Service.
This message is displayed when Scan to
Google Drive application cannot connect
to Google Drive service to validate the
user credentials.
Authentication Failed:
Incorrect User Name or Password.
This message is displayed when an
incorrect User ID or Password is entered
in the Login Screen, the following is
displayed.
Authentication Failed: Account is locked.
This message is displayed when the
Google Drive account is locked.
Authentication Failed.
For all other conditions, apart from those
mentioned above, the following is
displayed.
Note: Refer to “Allow Google Account
Access to New Application” located in
next section.