User`s guide

Ver 1.20.2
R i c o h A m e r i c a s C o r p o r a t i o n
Page 54
Troubleshooting Scan to Concur™
Error and Warning Messages related to Authentication
Message
Condition
Please Enter User Name and Mobile Pin.
When the ‘Login’ button is pressed
without entering a ‘User Name’ and
‘Mobile Pin.
Please Enter User Name.
When the ‘Login’ button pressed without
entering a ‘User Name’.
Please Enter Mobile Pin.
When the ‘Login’ button is pressed
without entering a ‘Mobile Pin.
Cannot Connect to Concur Service.
When the Scan to Concur application
cannot connect to Concur service to
validate the user credentials. This screen
is displayed.
Authentication Failed:
Incorrect User Name or Mobile Pin.
When an incorrect User ID or Mobile Pin
is entered in the Login Screen. This screen
is displayed.
Authentication Failed.
The following is displayed for all other
error conditions not covered previously in
this table.