User`s guide

Ver 1.20.2
R i c o h A m e r i c a s C o r p o r a t i o n
Page 65
Troubleshooting Scan to Dropbox™
Error and Warning Messages related to Authentication
Message
Condition
Please Enter User Name and Password.
This message is displayed when ‘Login’ button
pressed without entering ‘User Name’ and
‘Password’.
Please Enter User Name.
This message is displayed when ‘Login’ button
pressed without entering ‘User Name’.
Please Enter Password.
This message is displayed when ‘Login’ button
pressed without entering ‘Password’.
Cannot Connect to Dropbox Service.
This message is displayed when Scan to Dropbox
application cannot connect to Dropbox™ service to
validate the user credentials.
Authentication Failed:
Incorrect User Name or Password.
This message is displayed when incorrect User ID or
Password is entered in the Login Screen
Authentication Failed: Account is locked,
This message is displayed when a wrong password
is entered more than 5 times.
Note: When successive failure occurs, Dropbox™
locks user account. User need to login from a PC
browser to re-enable account.
Authentication Failed.
All other conditions apart from mentioned above.