User`s guide

Ver 1.20.2
R i c o h A m e r i c a s C o r p o r a t i o n
Page 83
Troubleshooting Scan to NetDocuments™
Error and Warning Messages related to Authentication
Message
Condition
Please Enter User Name.
This message is displayed when the ‘Login’ button
is pressed without entering the ‘User Name’ ONLY.
Please Enter Password.
This message is displayed when the ‘Login’ button
pressed without entering the ‘Password’ ONLY.
Please Enter User Name & Password.
This message is displayed when the ‘Login’ button
pressed without entering the ‘User Name’ and
‘Password’.
Cannot Connect to NetDocuments Service.
This message is displayed when the Scan to
NetDocuments™ application cannot connect to the
NetDocuments™ service in order to validate the
user credentials.
Authentication Failed:
Incorrect User Name or Password.
This message is displayed when an incorrect User
ID or Password is entered in the Login Screen.
Authentication Failed:
Account Locked.
When a wrong password is entered more than 10
times.
Note: When successive failure occurs,
Netdocuments locks user account. User need to
login from a PC browser to re-enable account.
Authentication Failed.
This message is displayed for any other error not
defined in this table.