BounceBack Version 8.
License Agreement IMPORTANT NOTICE: Read the license agreement before using BounceBack Professional or BounceBack Express software. Installation of the software indicates acceptance of the license terms. If you do not agree with these terms return the product and all its components. License Agreement for CMS BounceBack Professional and BounceBack Express Software Grant of License and Copyrights A.
Contents Contents ..........................................................................................................3 Preface ............................................................................................................5 About CMS Products, Inc. ...............................................................................5 Product Registration.......................................................................................5 Contact Information..................................
Options .................................................................................................. 22 4-3: Launching Backups ............................................................................... 23 Backup Operation .................................................................................... 23 4-4: Password Security ................................................................................ 27 Launching BounceBack Control Center Security .......................................
Connecting the External Drive Preface Thank you for purchasing the CMS BounceBackTM Professional or BounceBackTM Express Software (automatic backup software). The software is designed so that you can easily install, back up, and recover your data. About CMS Products, Inc. Founded in 1983, CMS Products, Inc., has become a world-wide leader in notebook and desktop hard drive upgrades.
Connecting the External Drive Technical Support ! You can visit our website at www.cmsproducts.com/support to view the online manual, additional troubleshooting pointers, and FAQ notes. ! You can e-mail us at support@cmsproducts.com. ! You can call Technical Support for technical assistance at (714)424-5520. Customer Service ! You can contact Customer Service for Return Material Authorization (RMA) required for Warranty Issues and repair status at (714)424-5520 or e-mail at cs@cmsproducts.
Connecting the External Drive Chapter 1: Introduction The BounceBack software has been designed to quickly and easily back up your valuable data and recover that data on an as-needed basis. You can even recover from a complete hard drive failure with the Professional version. You can use your external FireWire or USB drive to regularly back up your data or as an additional external storage device.
Connecting the External Drive Partitioning and Formatting the External Drives Formatting Using Apple’s Disk Utility program (found in the Applications folder inside Utilities), the external backup drive may be formatted on Mac OS X. (Choose Mac OS Extended format). GUID partitioning is required for boot-ability on Intel Macs. When erasing the External drive with Apple Disk Utility, be sure to select the drive and not the volume. (Selecting the drive will repartition drive).
Connecting the External Drive Features Congratulations on choosing the most powerful and effective backup software available on the market today! BounceBack has the following key features: ! Initial Backup. The BounceBack installation default Backup Set is to backup the entire system drive, which is created as you install BounceBack. ! Backup Sets. The Settings feature allows you to create and modify Backup Sets.
Connecting the External Drive Chapter 2: Connecting External Drives Important Information It is best to connect power to the FireWire or USB drive, turn it on, and connect it to the Mac computer before installing any of the BounceBack software. Do not use PC formatted drives on the Mac unless you are only reading files. DOS drives are unreliable on the Mac when writing data. For best performance, drives should be formatted with Mac OS Extended format before being used for backup.
Connecting the External Drive ! To prevent data loss, do not plug in or disconnect additional FireWire devices while any FireWire device is in use. ! For best performance, unused FireWire ports should be left empty. There are no terminators for FireWire connections. ! Before connecting a Desktop drive, always turn on the drive’s power switch.
Installing the Software and Running Your First Backup Chapter 3: Installing BounceBack Software and Running Your First Backup Important Information ! It is best to connect power to the drive, turn it on, and connect it to the Mac before installing the software. ! It is highly recommended that you temporarily disable your virus protection software (if you have it); this will increase the speed of the initial full backup.
Installing the Software and Running Your First Backup 5. Click on the Install button to start the install process. You may also view the manual, uninstall existing software or check for upgrades from this screen. 6. You are required to authenticate your access to the system by entering your user name and password. 7. Read license and click Accept. 8. After installing, a restart will be required so the BounceBack driver may be loaded.
Installing the Software and Running Your First Backup 5. If you select YES, the software will look for an internal or external drive that meets the backup criteria and use it. However, if both an external and internal are found, the software will request a further clarification from you as to which one to use, see below: Select the name of the hard drive you wish to use as the backup unit.
Installing the Software and Running Your First Backup If you choose to change the “default” backup created, you can select View Settings which will launch the BounceBack Control Center program enabling you to customize your backup. Otherwise, you may choose between starting the backup now or later. When the backup is complete the Backup Totals screen will display.
Installing the Software and Running Your First Backup NOTE: The Total Files and Folder count may differ from the number of files you see in the backup due to the hidden files built into the Mac OS. For example, each folder contains a file named “.DS_Store” which you cannot see. Also, the backup on the hard drive may show files and folders that will not show up if you boot from the Backup drive.
Installing the Software and Running Your First Backup Starting Your Next Backup The BounceBack Control Center application is located inside the BounceBack folder within the Applications folder. For your convenience you can place this in the Dock or create an alias for it on your Desktop. Double click it to start a backup or change settings. Or you can use the new convenient BounceBack menu that is installed onto the right side of the main menu bar.
Launching and Functions Chapter 4: Launching and Functions What’s in this Section? This section describes how to launch BounceBack and provides an overview of BounceBack functions.
Launching BounceBack Control Center 4-1: Launching BounceBack Control Center BounceBack Control Center is easily accessed. To open BounceBack Control Center: a. Select Applications from the Go menu. b. Open the BounceBack folder. c. Double click on BounceBack Control Center.
BounceBack Functions 4-2: BounceBack Functions BounceBack includes five basic functions: 1. 2. 3. 4. 5. Backup Restore Security Settings Options These functions correspond to the five tabs from left to right on the top of the BounceBack Control Center as shown below. - Launches the Help manual for BounceBack. - Launches the Registration screen for BounceBack. - Launches an information screen about the BounceBack program.
BounceBack Functions If you click the Yes button for this option, you are taken through a wizard to create a backup set. You can select predefined backup sets: Data Backup of all available files on the system or c:-drive. My Documents which limits the backup to a smaller amount of data files but usually includes all of your data files, or Let Me Choose which will allow you to choose the drives, folders, files or file extensions you want to backup and select a location for them to go.
BounceBack Functions Options Before running backups, you may also find it useful to define options for your Backup Set(s) using the Option function.
Launching Backups 4-3: Launching Backups Scheduled Backup Sets will run automatically assuming the designated backup device is connected to your computer. Backups designed for a button push or connection via USB, FireWire will also run automatically. Manual Backups can be run at any time; all you have to do is select BounceBack Control Center using: a. Select Applications from the Go menu. b. Open the BounceBack folder. c. Double click on BounceBack Control Center. Backup Operation 1.
Launching Backups 2. Click the Yes button to continue. 3. The Backup Set Selection screen above shows all backup sets. Select the Backup Set or Sets you want to launch by clicking the check box next to its name. To launch the back up, click the Backup button. 4. The BounceBack software will launch into the backup or backups by first scanning the source drive to size the backup and then compare the data against that of the backup device. All files that have been modified are selected for backup.
Launching Backups 5. The Backup on completion of the scan starts the actual transfer of data. You can have a detailed display as shown or a single progress bar. In this example, the detailed display is shown.
Launching Backups 6. On completion of the backup, the following screen is displayed. 7. In the event of any major problems with the backup, the status field identifies errors occurring during the backup. If this occurs, review the backup error log found in BounceBack TechRepair to identify if this is a serious issue or if some files were inaccessible to the backup because they were in use.
Security 4-4: Password Security BounceBack Control Center Security enables the hard drive’s password protection features. When the hard drive password protection is locked, it is impossible to access the hard drive without the password to unlock it. If the hard drive password is lost, it will be impossible to recover the drive data. CMS Products customer service has no “back door” for retrieving passwords.
Security The Security Device List screen displays all password enable devices found. Click the drive you wish to protect and then click Next to move on to the Password Selection Screen. If you have not connected your device, connect it now and click Refresh, this will refresh the device list. Back will return you to the BounceBack Control Center.
Security Password Selection Enter Password – Shows a * character for each typed key, up to 32 characters can be used. Verify Password – Shows a * character for each key typed, up to 32 characters can be used. Enter and Verify password must match otherwise an error occurs when you try to lock a device. I Forgot – If present and active, clicking this button allows you to answer a question that, if answered correctly, will retrieve your forgotten password. (See Options below.
Security Password Options 1. Always Prompt for Password Before Backing Up – If checked, you will have to enter the password in order for the backup program to continue. If you leave this unchecked, the software will mange your password and unlock the device before the backup takes place. 2. Ask Me a Security Question if I Forget My Password – If checked, when you lock a device with a password, the software will prompts you with the Password Reminder Screen.
Security Select Password Reminder If Ask Me a Security Question if I Forget My Password is checked and the Lock Device button is clicked, the Select Password Reminder Screen appears. It allows you to select a reminder question and enter an answer. When you click Accept, you have set up a second chance to retrieve a forgotten password. Password Reminder The Password Reminder Screen appears when you click an active I Forgot button. It is asking you to enter the answer to the selected question.
Security Adding the Password-Protection Follow these steps to add password-protection: 1. In the BounceBack Control Center program, click the Security tab. 2. If needed, select the device to password protect from the device list. Any locked drives are identified as such. 3. Enter your password in the Enter and Verify Password text boxes and click the Lock Device button. 4. The device is now password protected. Removing the Password-Protection Follow these steps to remove the password-protection: 1.
Security 3. Enter your password in the Enter and Verify Password text boxes and click the Unlock Device button. 4. The device is now unlocked.
Security Chapter 5: Settings and Options What’s in this Section? In this section you will learn how to create Backup Sets.
Settings Function Overview 5-1: Settings Function Overview This feature is accessed from the BounceBack Control Center by moving the cursor onto and clicking the Settings tab. It lets you create or modify backup sets, using the Settings Wizard. This wizard will take you through a series of screens and you may add, change or remove characteristics of the backup set as you progress.
Settings Function Overview Click the Settings tab to begin the process of creating or modifying a Backup Set. Follow the screens to create a Backup Set.
Settings Function Overview To create new Backup Set, click Add. Creating a new Backup Set is described below. To delete an existing Backup Set, click the desired name in the Backup Set column and then click Remove, and then click Accept. To schedule automatic backup for an existing Backup Set, click the desired name in the Backup Set column and then click Schedule. To modify an existing Backup Set, click the desired name in the Backup Set column and then click Next.
Creating a New Backup Set 5-2: Creating a New Backup Set When creating a new Backup Set, you will first be asked to define the scope of the Backup Set. That is, you will be asked to specify what type of characteristic you want for the backup set, including what data to backup and the locations it will come from and go to.
Creating a New Backup Set time than a backup because no writing to the hard drives is required; therefore, a backup with verify will take slightly less than twice as long as a backup alone. ! Unattended Backup — If this option is selected, BounceBack will run without any user interaction. The program will log all results. ! Shutdown System on Completion — If this option is selected, BounceBack will shut down your computer after it performs a backup.
Creating a New Backup Set If you highlight a drive by clicking its icon, it will be the source of the backup set. If you double click on a drive you will open the display to next level of folders. To continue, click the Choose button when you have made your drive, folder or file selections for backup. The next step is to pick a location for the selected data in the backup set to be sent. Select a drive by highlighting it or open it by double clicking on it.
Creating a New Backup Set Once a drive is opened, you can select an existing folder or create a new folder to store the backups in. To create a new folder, click the cursor in the New Folder: text box and enter the name you want. Click the Choose button once you have selected your backup storage location.
Creating a New Backup Set Backup Set Exclusions allow the user to exclude specific items from a backup set. If you select No, Backup Everything and then click Next, you will move on to the scheduling screen and skip the exclusion list selection screens. If you want to exclude something select Yes, I want to select folders or files to exclude from this backup set and then click Next.
Creating a New Backup Set Click the Add button to start the selection process.
Creating a New Backup Set By double clicking on folders you reach your desired folder to exclude. Click Choose once you have made your selection. A summary of the exclusions you have made are listed, you can Add or Remove until you have your final selection of exclusions. These exclusions apply to the Backup Set being created only.
Scheduling a Backup Set 5-3: Scheduling a Backup Set If you intend to use a time schedule for backing up your computer, select the Launch backups at Scheduled Intervals and then click the Next button. If you intend to launch backups by any other means, select I will Manually Launch My Backups and then click the Next button, this will skip the scheduling screens.
Scheduling a Backup Set Not scheduled is the default.
Scheduling a Backup Set Click Once to schedule a one-time automatic backup. Use the drop-down list to specify the time and the date of the backup.
Scheduling a Backup Set Click Daily to schedule a daily backup. Use the drop-down list to specify the time of the backup. Use the check boxes to specify the days of the week to perform backups.
Scheduling a Backup Set Click Monthly to schedule monthly backups. Use the drop-down lists to specify the time of day and day of the month for the backup. After specifying the frequency of backups, click Next to continue, which displays the Backup Set Summary screen.
Scheduling a Backup Set Optionally, you can change the name in the Backup Set Name field. The BounceBack software will generate default names for you. The Scheduled For field displays the scheduled backup time(s). If manual backup was selected, this field will display a value of Not Scheduled. The Options field displays any selected options for the Backup Set. To modify the schedule, click the Back button. Otherwise, click Done to indicate no more changes or modifications are needed.
Scheduling a Backup Set Clicking Accept completes the wizard and now stores the backup set. This completes the Settings wizard operation.
Options Function Overview 5-4: Options Function Overview As displayed when you move your mouse over the Options tab, the Options function allows you to specify options that apply to all of your backup sets. These options are not configured through the Settings function because they apply to all Backup Sets. Settings allow you to configure options that are specific to individual Backup Sets.
Options Function Overview Backup Options Clicking the Options tab displays the Backup Options screen. Backup options include: Remind Me to Backup Every X Days ! To set a reminder for manual backups, use the arrows to set the number of days before a reminder occurs. BounceBack tracks the time between backups and reminds you when you need to perform a backup. Scheduler Assumes the Backup Device is Always Available ! Use this option if you plan to keep your backup drive always connected to your PC.
Recovering Your Data Chapter 6: Recovering Your Data Recovering data that you have accidentally lost, archived, or want to transfer to another computer is easy with the BounceBack software and backup drive. BounceBack Restore BounceBack Restore provides a convenient method of accessing or restoring files from the backup drive. This is not the only method you can use to access your data however. To run BounceBack Restore: 1. Select Applications from the Go menu. 2. Open the BounceBack folder. 3.
Recovering Your Data ! Unchanged – this version of the file is the same as the original source file ! Older – this version of the file is older than the original source file ! Newer – this version of the file is newer than the original source file ! Deleted – the original source file has been deleted Tool Bar The tool bar in BounceBack Restore contains the following items: Info Button The Info button displays information about the currently selected item(s) in the Folder and Data panes.
Recovering Your Data Restoring Data BounceBack Restore can restore files and folders backed up to the backup drive quickly and easily. The steps to restore data are as follows: 1. Start BounceBack Restore. 2. Navigate the folder tree in the Restore window to locate the parent folder containing the files and folders to restore. 3. Select the files and/or folders to restore.
Recovering Your Data NOTE: The Create Full Path Structure option is ONLY available when redirecting the restore to a path other than the original source location. 6. The Restore Statistics displays the size and number of files and folders you have chosen to restore, along with the disk space available at the Restore Location. Click Continue to begin the restore process.
Recovering Your Data Recovering from a Disk Crash Before you attempt the procedures in this section, make sure that you have ruled out other causes for your computer’s problems. You may want to check the following first: ! Recently installed software (especially if the software added items into your System Folder). ! Testing your hard disk with Apple’s Disk First Aid. Disk First Aid is integrated into the Disk Utility application.
Backing Up Multiple Computers Chapter 7: Backing Up Multiple Computers You can use the BounceBack software to backup multiple computers to a single external FireWire drive. ! To backup multiple computers, where only one of the backups will be bootable, see “Setting Up Separate Folders for Multiple Computer Backups.” ! To backup multiple computers, where all of the backups are bootable, see “Setting Up Separate Partitions for Multiple Computer Backups.
Troubleshooting and Technical Support Chapter 8: Troubleshooting and Technical Support This chapter includes troubleshooting tips and contact information for technical support. Problems and Solutions Problem Solution How do I restore the default BounceBack backup settings? Uninstalling the BounceBack software and then reinstalling will restore the default backup settings. Can I use multiple drives to back up my Mac. Yes. However, make sure that each backup drive that you mount has a different name.
Troubleshooting and Technical Support I have a DOS formatted backup drive that I now want to use for my Mac. What do I do? You should not use a DOS formatted drive for backup on a Mac, the file system would eventually be corrupted. To remedy this, you will need to put a Mac format on the disk. Format and partition disks using the “Mac OS Extended” format by using the Disk Utility application. The Disk Utility application is located in the Applications folder inside Utilities.
Troubleshooting and Technical Support Internet connection. For OS X, CMS recommends upgrading to the latest version of the operating system. After running System Update and restarting your Mac, you may need to run System Update again. Some updates may not be available until an earlier update and restart is done first. Therefore, it may be necessary to update, restart, and repeat until no more updates are available.
Troubleshooting and Technical Support utility program. The problem may be avoided by disabling the utility program during backups, if possible, just for the backup drive. For example, it is possible to disable Norton FileSaver for just the backup drive while leaving it available for other drives. Go into the FileSaver program and uncheck “Update disk directory info” and “Track Deleted File/Folders” for the backup drive. I replaced my internal drive with the backup drive and now none of my aliases work.
Troubleshooting and Technical Support Technical Support Information For Customer Service and Technical Support please contact a CMS representative or your local CMS reseller. Before calling technical support, you should determine the exact version and build date of your BounceBack software. This information is contained in the Information tab in the BounceBack Settings application window. Alternatively, using the Get Info or Show info command on an BounceBack program file can provide the same information.
