User guide

CMT User Guide

Trouble Shooting Procedures

Remove Credentials Feature.

The Remove Credentials button clears all permissions from a DVR. It can be used for two

scenarios:

1. To clear all pre-existing permissions prior to actually adding a DVR to CMT.

2. To remove all CMT permissions from a DVR that already exists in CMT.

Warning: After running the Remove Credentials feature, all permissions will be removed from

the unit and therefore the unit is unprotected. It is imperative that the permissions be

placed back on the unit by following all steps listed below.

What exactly does the Remove Credentials Button do?

a. Locks the DVR.

b. Removes Webuser.ini and Users.ini les. (For some models, CMT replaces the

webuser.ini le with a default version of the le.*)

c. Removes the User.db le.

d. Resets the DVR. (When the DVR restarts it rebuilds the missing User.db le.)

e. Unlocks the DVR. (For Units already in CMT).

f. Places the DVR in the Update DVR Tab queue so that CMT will re-apply access

credentials to the unit. (For Units already in CMT).

* If FTP credentials are invalid, then CMT will be unable to upload the default webuser.ini le,

this may require you to update the DVR twice after removing the credentials.

Note: This process utilizes the Telnet Username/Password to complete successfully. If the

Telnet permissions are not correctly listed on the DVRs Tab, the following message will be

displayed. Re-enter the Telnet permissions and press the Remove Credentials button.

Remove Credentials – before adding a DVR to CMT.

1. Press the Remove Credentials button located on

the DVRs Tab to clear all permissions on this unit.

2. The following message will be displayed to notify the Administrator of the process

and the fact that the DVR will be restarted. Press the Yes button to continue.