User guide

Dedicated Micros ©2008
56
CMT User Guide
Trouble Shooting Table
Issue Reason Solution
CMT Client is locking up or
freezing at times
Microsoft .Net 1.1 Service
Pack 1 may not have been
installed.
This Service Pack is included
in both the Server Installation
Packages as well as the Client
Installation Packages. Be sure
to install this Service Pack and
try again.
DVR Administrator logs into
CMT and does not see any
User IDs, Groups, or DVRs on
ant tabs.
This DVR Administrator was
created without a Group as-
sociation
Contact the CMT Administrator
and request a Group Assign-
ment
Alert Message ‘Dongle: Miss-
ing or invalid server dongle,
error: 205”.
CMT did not detect a Dongle
when the Server and Client
started.
If this installation does not re-
quire a Dongle, then disregard
(ve DVR demo version)
Alert Message “Dongle: Miss-
ing or invalid server dongle,
error: 603”
CMT detected an expired
Dongle when the Server and
Client were started
Upgrade the license dongle.
Dongle is not recognized. Verify that the light is illumi-
nated at the end of the Dongle.
To illuminated the Dongle
Light, reboot the CMT Server.
Options Tab: The CMT Server
was unable to create an
update request code.
A USB Dongle is not inserted
into the USB port of the CMT
Server Machine.
Insert the USB Dongle prior
to requesting the upgrade
request le.
Stop/Start the CMT Server
Service in the case where
the USB Dongle is not being
recognized.