System information

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11. APPENDIX B TROUBLESHOOTING
If you find a problem with the STB, please check the table below for an immediate solution.
PROBLEM PROBABLE CAUSE RESOLUTION
Power on STB, but no
display on TVscreen
Please check the connection to
your TV. A HDMI connection is
used for this HD STB.
Make sure the TV is set to the proper
Input. It will be HDMI, not a channel.
Is GREEN lock light on front? There is no signal to STB
Is the CABLE outlet active? Connect to another CABLE outlet
The single channel has problems
Try another channel
CABLE not active for location Make sure date of CABLE hookup correct
“No signal”
The STB set-up is incorrect
CALL 734-1424 for correct installation
procedure in the System Settings menu
“No access” The channel may not be one in
your purchased package
Make sure the channel is one you are
paying for. If in doubt, CALL734-1424
to verify you package
Did you power off the PVR
when it’s recording?
Did you power off the PVR
when it playing or file reading?
External USB Hard
disk or USB device
can’t be found
Did you power on and power off
frequently and quickly?
NOTE: Do not power off when the USB
device is working. Do not power on
and power off the STB frequently and
quickly.
The USB device is not supported
by STB
The USB can’t support a XD memory
stick, Some USB device can’t be found
because of compatibility problems.
USB device can’t be
found by STB
Un-support disk partition
The STB can only support
FAT16,FAT32 disk partition
TIPS:
Not all troubleshooting variables are listed on the table above.
If you refer to this troubleshooting guide but have no resolution to the problem
Please contact COAXIAL CABLE TV SUPPORT @ 734-14242 for technical support.
NO TOOLS are EVER required for connecting the STB: resulting damages are the customers responsibility!