User manual

Chapter 1
16
Support tools feature
The Support Tools feature is a Web page that assists Technical Support
in diagnosing problems on a RaQ 3 unit.
On the Server Diagnostics screen, the RaQ 3 Administrator can create
and download a data dump of the configuration files on the RaQ 3. This
data dump can then be emailed to [e-mail]. A member
of the Technical Support team can evaluate the condition of your RaQ 3
before providing you with corrective action, either by telephone or
email.
If the RaQ 3 Administrator is familiar with Linux, he or she can look
through this file in an effort to determine the problem with the RaQ 3.
The file is a standard gzip file.
For more information on the Support Tools feature, see “Support tools”
on page 71.
Cobalt logo badge
For more information on the RaQ 3 server, click on the
Cobalt Networks logo badge in the top left corner.
• the amount of RAM
• the size of the hard disk
• the version of the Cobalt OS
• Cobalt Networks trademark information
The table also contains four hypertext links:
• About The Product displays the services available on the RaQ 3
server, links to Cobalt Networks Technical Support and a link to the
Solutions guide.
• Cobalt Networks, Inc. web site takes you to the
URL http://www.cobalt.com.
• Credits and Acknowledgements acknowledges the software used
on the RaQ 3.
• Diagnostic Information contains a form used generate and
download a diagnostics file which can assist Cobalt Technical
Support in diagnosing problems with a RaQ 3 server.