User's Manual

NETNode
Phase 1 and 2 Units
NETNode
User Manual
NETNode-V2.3
17-98
DS000034 Unclassified
17. Warranty and Support
17.1. Warranty Cover
domo offers a 12 month standard product warranty. During this period, should the
customer encounter a fault with the equipment we recommend the following course of
action:
 Check the support section of the website for information on that product and any
software/firmware upgrades. If fault persists;
 Call our support line and report the fault. If fault persists and you are informed to return
the product please obtain an RMA number from the domo support department, and ship
the equipment with the RMA number displayed and a description of the fault. Please
email the support section the airway bill/consignment number for tracking purposes.
 If you have extended warranty provisions then domo will send an immediate advance
replacement to you. Under most circumstances this must be returned once the fault
item is repaired.
Depending on the nature of the fault domo endeavour to repair the equipment and return it
to the customer within 14 days of the item arriving at our workshops.
Obviously it is impossible to cater for all types of faults and to manage 100% replacement
part availability, and delays are sometimes inevitable. This is why domo recommends that
its customers take out an extended warranty (which includes advanced replacement of faulty
items), and/or hold a basic level of spare parts, which can be held by domo on the
customer‟s behalf.
Please contact domo for details of packages that can be tailored to meet your individual
needs, whether they are service availability, technical training, local geographic support or
dedicated spares holdings.