EXPLORER 710 User manual
Document number: 98-140012-A Release date: 20 September 2013 Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies. Manuals issued by Thrane & Thrane are periodically revised and updated.
Safety summary 1 The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Cobham SATCOM assumes no liability for the customer's failure to comply with these requirements.
Antenna Safety Instructions FCC Radiation Exposure statement Transceiver Unit (when separated from the Antenna Unit): This equipment complies with FCC radiation exposure limits for an uncontrolled environment. This equipment should be installed and operated at a distance greater than 20 centimeters (8 inches) between the Transceiver Unit, yourself or any bystander to comply with the Radiation Exposure Requirements.
About this manual Radiation Warning WARNING! Maintain a separation distance of at least 1 m from the front face of the antenna to a person. You, as the qualified end-user of this radio device, must control the exposure conditions of bystanders to ensure the minimum separation distance (above) is maintained between the antenna and nearby persons, for satisfying RF Exposure compliance.
About this manual Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna front during pointing”. • To indicate what the user should select in the user interface. Example: “Select Control panel > LAN and click Enable”. Italic is used to emphasize the paragraph title in cross-references. Example: “For further information, see Connecting Cables on page...”.
Table of Contents Chapter 1 Introduction to EXPLORER 710 General description .................................................................................................................. 1 Features and interfaces of the EXPLORER 710 ............................................. 2 Features .................................................................................................................................................... 2 Overview of interfaces ...........................................
Table of Contents Using a fixed antenna installation ...........................................................................18 Making the first call or data session ......................................................................19 To make the first call .......................................................................................................................19 To make the first data connection (LAN) ..............................................................................
Table of Contents The web interface .............................................................................................................................36 To access and navigate the web interface ............................................................................36 Entering the SIM PIN in the web interface ....................................................39 Do you need a SIM PIN? ..........................................................................................................
Table of Contents To create a diagnostics report ....................................................................................................51 To view the alarm list ......................................................................................................................51 To upload software ..........................................................................................................................52 To view extended status ...............................................
Table of Contents Troubleshooting ........................................................................................................................61 Troubleshooting guide ....................................................................................................................61 Status signalling .................................................................................................................................66 Log files ....................................................
Chapter 1 Introduction to EXPLORER 710 1 General description The EXPLORER 710 is a handy portable terminal supporting simultaneous voice and data communication over BGAN. It provides versatility and high speed access with multiple interfaces for countless applications. Just connect your phone, laptop, smartphone or tablet, point the antenna towards the BGAN satellite - and you are online. The EXPLORER 710 provides access to the highest bandwidth available on the BGAN network.
Chapter 1: Introduction to EXPLORER 710 • Video conference and Streaming • VPN (Virtual Private Network) access to corporate servers The EXPLORER 710 can withstand severe environmental conditions such as humidity, dust, extreme weather and changing temperatures. It is small in size and fits easily into a backpack or similar. With the detachable antenna it is well suited for temporary camps or fixed installations.
Chapter 1: Introduction to EXPLORER 710 Overview of interfaces The EXPLORER 710 provides a number of interfaces for connection of various types of computers, phones and other equipment. Smartphone Tablet WLAN LAN ISDN or Phone Using the EXPLORER 710 on page 21 describes how to use each of the available interfaces Minimizing power consumption The EXPLORER 710 is designed for minimum power consumption.
Chapter 1: Introduction to EXPLORER 710 Your EXPLORER 710 terminal Overview The EXPLORER 710 is a compact unit comprising a transceiver with a detachable antenna, compass, display and keypad, all in one unit.
Chapter 1: Introduction to EXPLORER 710 Display and keypad The EXPLORER 710 has a display and keypad providing quick access to important functions and simple setup, and for displaying status. 3 4 2 9 5 6 7 1 8 1. Menu: Opens the display menu. For a menu overview, see next page. 2. Connect: Allows you to start a data connection. 3. Signal strength: Shows the signal strength of the satellite connection. Press OK to see further status for the satellite connection. 4.
Chapter 1: Introduction to EXPLORER 710 Display menu %5,*+71(66 7,0(287 (;,7 32,17 12: 6(77,1*6 3523(57,(6 +(/3 '(6.
Chapter 1: Introduction to EXPLORER 710 Battery The EXPLORER 710 comes with a rechargeable battery, which is easily inserted. The battery is automatically recharged when power is applied to the EXPLORER 710. The Status indicator shows that the battery is charging. See User interfaces on page 6. Time between recharging depends on the use. The display shows estimated time left for the battery. SIM card The EXPLORER 710 requires a SIM card to go online.
Chapter 2 Getting Started 2 This chapter describes: • what is included in the delivery, • how to insert and remove the battery and SIM card, and • how to start up the EXPLORER 710 and make the first call or data session. Unpacking and assembling Initial inspection Inspect the shipping carton immediately upon receipt for evidence of damage during transport. If the shipping carton is severely damaged or water stained, request that the carrier's agent be present when opening the carton.
Chapter 2: Getting Started To open the transport latch The EXPLORER 710 has a transport latch, securing the transceiver and antenna during transport. 1. Lift the transport latch to open the terminal. 2. Flip up the antenna module. You can now access the keypad and connectors on the EXPLORER 710. To detach the antenna You have two options for using the EXPLORER 710 antenna: • Attached. You can go through the pointing process with the antenna and transceiver attached as one unit.
Chapter 2: Getting Started To detach the antenna, do as follows: 1. Locate the slide locks on the bottom of the terminal. 2. Press and slide the locks outwards while lifting the transceiver to release it from the antenna bracket. 3. Remove the transceiver from the antenna bracket. 4. To move the antenna and transceiver further apart, disconnect the short antenna cable and connect a longer antenna cable between the antenna and the transceiver.
Chapter 2: Getting Started To insert the SIM card The SIM card is provided by your Airtime Provider. Insert the SIM card as follows: 1. Locate the SIM slot on the same side where the battery is inserted. 2. Insert the SIM card into the SIM slot with the chip side facing up. 3. Press gently until it clicks. 4. Slide the lock in front of the SIM slot. To insert the battery Note The battery should not be partially charged too often. For further information on the battery, see Maintenance on page 59.
Chapter 2: Getting Started To remove the battery Note For protection of the transceiver, always leave the battery inserted. Only remove the battery to replace it. To remove the battery, do as follows: 1. If the transceiver and antenna are attached, open the transport latch and detach the antenna as described in To detach the antenna on page 9. 2. On the transceiver, open the battery latches as shown. 3. Remove the battery.
Chapter 2: Getting Started Connecting cables Connectors The connector panel is placed on the side of the EXPLORER 710 and has the following connectors: External battery DC in Phone LAN2 LAN1 ISDN (PoE) • 1 Ext battery connector for connecting an extra EXPLORER 710 battery. See To connect an extra external EXPLORER 710 battery on page 59. • 1 DC power input connector for 10 - 32 VDC. See To connect power on page 14. • 1 Phone connector. See To connect an analogue phone on page 29.
Chapter 2: Getting Started To connect the antenna The antenna cable is connected at delivery. Note If you want to use the antenna separated from the transceiver, use a longer antenna cable and remove the transceiver from the antenna bracket. See the To detach the antenna on page 9. To connect power When you connect external power to the DC input, the battery is charged while maintaining normal operation.
Chapter 2: Getting Started Starting up the EXPLORER 710 To switch the EXPLORER 710 on or off 1. Slide and hold the power button until the Status indicator lights up. This may take some seconds. 2. When the Status indicator flashes slowly or is constant green, and the display shows Ready, the terminal is ready for use. 3. To switch off, hold the power button until the Status indicator flashes yellow. This may take some seconds.
Chapter 2: Getting Started To enter the SIM PIN To enter the SIM PIN using the display and keypad, do as follows: 1. When the display shows Enter PIN?, highlight the text using the arrow keys and press OK. 2. Press or a number of times until the first digit is correct. 3. Press OK to go to the next digit. The previous digit is indicated by a *. 4. After pressing OK to enter the last digit, press OK again to apply the PIN.
Chapter 2: Getting Started To point the antenna To obtain optimum bandwidth and operating time, adjust the position of the antenna with great precision. Do as follows: 1. Use the compass to locate the approximate direction from the antenna front face to the satellite. Compass 2. Slowly rotate and tilt the EXPLORER 710 antenna to find the highest possible signal strength. Use the display and the pointing sound to guide you.
Chapter 2: Getting Started there is any other status information to show, e.g. if a call or data session is active or there is a warning, the display will show that instead. Note By default, the EXPLORER 710 automatically connects to the Internet when you connect equipment to the LAN or WLAN interface (Standard data connection). If you are not going to use the LAN/WLAN connection, remove the cable or disable the interface to avoid being charged for any transmission through this interface.
Chapter 2: Getting Started Making the first call or data session To make the first call After connecting cables, entering the PIN and pointing the antenna, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see To make or receive a phone call with EXPLORER 710 on page 31.
Chapter 2: Getting Started To make the first data connection (LAN) Note For the LAN interface to work without any further setup, your computer must be set up to obtain a IP address and DNS server address automatically. Do as follows: 1. Connect a LAN cable between your computer and LAN#1 or LAN#2 on the EXPLORER 710. 2. When power up and pointing is completed, a Standard data connection is automatically established, if automatic activation is enabled (default enabled).
Chapter 3 Using the EXPLORER 710 3 User interfaces The following user interfaces are available when using the EXPLORER 710 • Phone • ISDN • LAN • WLAN • USB (Host) Enabling or disabling an interface Overview By default, only the LAN interface is enabled. However, you can enable or disable each of the interfaces independently. To enable or disable interfaces with the display and keypad To enable or disable an interface, do as follows: 1.
Chapter 3: Using the EXPLORER 710 To enable or disable interfaces with the web interface To enable or disable an interface using the web interface, do as follows: 1. Connect your smartphone, tablet or computer to the EXPLORER 710, using the LAN or WLAN interface. See: • To connect to the LAN interface on page 25 or • To connect to the WLAN interface on page 24. 2. To access the web interface, open your browser and type ut.bgan in the address bar, or type the IP address of your EXPLORER 710.
Chapter 3: Using the EXPLORER 710 Using a Computer, smartphone or tablet Overview The following interfaces are available for connecting computers, smartphones or tablets: • WLAN • LAN To choose an interface for data connection The following table shows some characteristics of each interface to help you choose the right interface for your application.
Chapter 3: Using the EXPLORER 710 To connect to the WLAN interface To connect to the WLAN interface, do as follows: 1. Check that WLAN is enabled in your EXPLORER 710. The top line of the display shows which interfaces are enabled. 2. If your device is not close to the EXPLORER 710, turn the WLAN antenna of the transceiver into an upright position. 3. Place your WLAN-enabled device (computer, tablet or smartphone) close to the EXPLORER 710, but not in front of the antenna. 4.
Chapter 3: Using the EXPLORER 710 To connect to the LAN interface Before connecting to the LAN interface The LAN interface on the EXPLORER 710 comprises two connectors. If more than one LAN or WLAN user is connected to the EXPLORER 710, the terminal should be in Router mode. Refer to Configuring the LAN interface on page 44 and User group settings (LAN and WLAN) on page 47. To connect to the LAN (Local Area Network) interface, use a shielded cable mounted with an RJ-45 connector.
Chapter 3: Using the EXPLORER 710 To start or stop a data connection (LAN or WLAN) By default, if the terminal is powered, pointed and registered on the BGAN network, a Standard data connection is automatically established when LAN or WLAN equipment is connected. However, you can disable automatic activation in the web interface. See User group settings (LAN and WLAN) on page 47. To start or stop a data connection manually using the display and keypad, do as follows: 1.
Chapter 3: Using the EXPLORER 710 Using a phone Call types Definition The phone connection can be either a Standard Voice connection or a 3.1 kHz Audio connection. In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone, ISDN or LAN/WLAN interface (IP handset). When making calls to the terminal, the mobile number determines which call type is used. In your airtime subscription you have one number for 3.
Chapter 3: Using the EXPLORER 710 To connect your smartphone for making calls For details on initial setup of your smartphone and the EXPLORER 710, see • The documentation for your handset • First time SIP setup on page 27. • Managing IP handsets or smartphones on page 50. To use your phone to make calls through the EXPLORER 710 using WLAN, do as follows: 1. Start up the EXPLORER 710 terminal. 2. Connect your smartphone to the wireless access point of the EXPLORER 710.
Chapter 3: Using the EXPLORER 710 To connect an analogue phone Before connecting to the Phone interface To connect a phone to the Phone/Fax connector, you need an analog telephone cable with an RJ-11 connector. For specifications and pin-out, refer to Phone/Fax interface on page 71. To connect to the Phone/Fax interface Do as follows: 1. Connect the cable to your phone. 2. Connect the other end of the cable to the Phone/Fax connector on the EXPLORER 710. 3.
Chapter 3: Using the EXPLORER 710 To connect an ISDN phone or modem Before connecting to the ISDN interface To connect a phone or modem to the ISDN connector, you need an ISDN cable with an ISDN connector. For specifications and pin-out, refer to ISDN interface on page 72. To connect to the ISDN interface The ISDN interface supports connection of up to 8 devices per ISDN interface. However, if you are going to connect more than one device, the devices must be self-powered.
Chapter 3: Using the EXPLORER 710 To make or receive a phone call with EXPLORER 710 Smartphone, analogue phone, ISDN phone or IP handset First connect your phone to the relevant interface.
Chapter 3: Using the EXPLORER 710 Local numbers and special functions Overview There are a number of local numbers and dialing functions available in the EXPLORER 710. The following list shows the allocated local numbers and special-purpose numbers for the EXPLORER 710. Number Function 0 * followed by # or off-hook key Redial last called number on this interface. 00 * followed by # or off-hook key Redial last answered call on this interface.
Chapter 3: Using the EXPLORER 710 Viewing alarm messages When an alarm is present, the display and the web interface shows an alarm icon. To see a list of active alarms in the display, do as follows: 1. From the display menu, select ALARMS. 2. Select an alarm to see details for the alarm. Adjusting the display To adjust the display brightness and timeout, do as follows: 1. From the display menu, select SETTINGS > DISPLAY. 2. Select BRIGHTNESS and select the wanted level with OK. 3.
Chapter 3: Using the EXPLORER 710 Viewing properties of the EXPLORER 710 Using the display and keypad, you can see properties of the EXPLORER 710. Do as follows: 1. From the display menu, select PROPERTIES. 2. To see the local IP address of the EXPLORER 710, Select IP ADDRESS. 3. To see serial numbers and MAC addresses for the EXPLORER 710, select HARDWARE. 4. To see the software version of the EXPLORER 710, select SOFTWARE. 5. To see the IMEI number of the EXPLORER 710, select IMEI.
Chapter 4 Using the web interface 4 This chapter describes how to use the web interface to operate, set up and configure your system.
Chapter 4: Using the web interface Introduction The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system. You can access the web interface from a computer, tablet or smartphone with a standard Internet browser. To access and navigate the web interface To access the web interface To access the web interface, do as follows: 1. Start up the terminal. For details, see Starting up the EXPLORER 710 on page 15. 2.
Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. Name and icon of current page (on opening page: the name of the product) Icon bar Breadcrumbs Contents section Icon bar The web interface consists of the following sections. • Name of current page. Tap or click to refresh the page.
Chapter 4: Using the web interface Icons in the icon bars The icon bars are always available at the top and bottom of the web interface. Some of the icons are permanent while others are temporary. Icon Explanation Power status. The icon changes according to status. Tap or click to see detailed battery status. Battery level Battery charging No battery. Running on external power. Signal level. Tap or click to see general status information. WLAN interface.
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? Note You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN.
Chapter 4: Using the web interface Pointing the antenna For detailed information on the pointing procedure, see To point the antenna on page 16. You can use the web interface to help you with the pointing process. To start the pointing procedure, do as follows: 1. If the pointing process is not automatically started, select and select Start. The signal strength is shown on the screen. 2. Turn and tilt the antenna until you have obtained the highest possible signal strength. 3. Click Accept.
Chapter 4: Using the web interface Using the Dashboard The Dashboard has two main functions: To start and stop data connections and to view status. For other functions available from the icon bars at the top and the bottom, see Icons in the icon bars on page 38. To start and stop data connections To start and stop data connections on your EXPLORER 710, do as follows: 1. In the middle of the Dashboard, locate the connection profile you want to start. 2. Click to start the connection.
Chapter 4: Using the web interface The Control panel The control panel is used for accessing the settings and functions of your EXPLORER 710. To open the control panel, click from the bottom right corner of the web interface.
Chapter 4: Using the web interface Using the Log To access the Log To access the Log, select and select Log from the menu. The Log page contains: • Call log: A list of all incoming, outgoing and missed calls since the log was last cleared. • Data log: A list of all data sessions since the log was last cleared. • Session log: Totals for each type of service since the log was last cleared. Date and time is the international UTC time, received from the satellite.
Chapter 4: Using the web interface Configuring the LAN interface The terminal has two LAN connectors. LAN#1 is with PoE (Power over Ethernet). To enable or disable the LAN interface To enable or disable the LAN interface, do as follows: 1. In the Control panel, locate the LAN field. 2. Click the symbol in the right side to enable or disable the LAN interface. • means the interface is disabled. • means the interface is enabled. Note It may take some seconds to enable the interface.
Chapter 4: Using the web interface Configuring the WLAN interface Note The LAN network settings entered in the User group settings page also apply for the WLAN interface. To enable or disable the WLAN interface To enable or disable the WLAN interface, do as follows: 1. In the Control panel, locate the WLAN field. 2. Click the symbol in the right side to enable or disable the WLAN interface. • means the interface is disabled. • means the interface is enabled.
Chapter 4: Using the web interface 7. Next to Key type, select Hexadecimal or Text. The encryption key must normally be a hexadecimal code. However, if you are using WPA or WPA2 encryption (default) you can choose to use a text string, which may be easier to memorize. 8. Type in the Encryption key for the selected Security standard (not applicable if security mode = None). The default encryption key is the serial number of the EXPLORER 710. 9. Click Save.
Chapter 4: Using the web interface User group settings (LAN and WLAN) To set up your LAN or WLAN network settings, do as follows: 1. From the Control panel , select User group settings. 2. Under Internet connection mode, select Modem mode or Router mode. Router mode is recommended for most purposes. • Select Router mode if one or more computers are connected using the LAN interface, and the EXPLORER 710 should act as a router.
Chapter 4: Using the web interface Configuring the Phone interface To enable or disable the Phone interface 1. In the Control panel , locate the Phone field. 2. Click the symbol in the right side to enable or disable the Phone interface. • means the interface is disabled. • means the interface is enabled. Note It may take some seconds to enable the interface. When the icon changes to the enabled icon, the interface is enabled. To configure the Phone interface 1. In the Control panel , select Phone.
Chapter 4: Using the web interface To configure the ISDN interface 1. In the Control panel , select ISDN. 2. Set the call type for incoming calls. You can select Standard voice, 3.1 kHz audio, UDI and/or RDI. An incoming call to the ISDN interface will only make the connected device ring if the call type used for the call is selected here. 3. Set the Preferred outgoing call type. You can select either Standard voice, 3.1 kHz audio, UDI or RDI.
Chapter 4: Using the web interface Managing IP handsets or smartphones Overview This section describes how to manage smartphones and IP handsets connected to the EXPLORER 710. The terminal supports connection of up to 15 handsets. Each handset must have a local number in the range 0501 to 0515 as well as a unique password. For details, see the next section. For details on SIP settings and how to connect your handset to the LAN or WLAN interface, see To connect a phone using LAN or WLAN on page 27.
Chapter 4: Using the web interface 7. Set the call type for incoming calls. You can select Standard voice or 3.1 kHz audio or both. • If you select both, the handset will react (ring) on incoming calls. • If you select e.g. Standard voice, the handset will only react on calls made to the Standard voice phone number. 8. Set the Preferred outgoing call type. You can select either Standard voice or 3.1 kHz audio. The selected type will be used by default, if possible, for any outgoing call from this handset.
Chapter 4: Using the web interface To upload software To upload software from your computer to the terminal, do as follows: 1. Download the new software or acquire the software from Cobham SATCOM and save it on your computer. 2. Open the web interface and enter the Control panel . 3. Click Support > Upload software. 4. Click Upload software update. 5. Browse to the new software version and click Open. Note The upload procedure takes a couple of minutes.
Chapter 4: Using the web interface Configuring the terminal settings To set up pointing at power up To set up pointing at power up, do as follows: 1. From the Control panel , select Terminal settings. 2. If the EXPLORER 710 is moved around between each power up, select Pointing required at power up. With this setting, the terminal will go through the pointing procedure every time the terminal is powered. 3.
Chapter 4: Using the web interface Advanced settings Fist time use The first time you access the EXPLORER 710 you are logged in as administrator by default. You are then guided to enable use of admin password and to type in the administrator password you want to use. To log in The advanced settings normally require an administration password. To log in as administrator, do as follows: 1. From the Control panel , select Advanced. If you are not logged in as administrator you are now prompted to log in. 2.
Chapter 4: Using the web interface 2. Click OK. The terminal will now reboot and start up with the factory settings To clear the logs To clear the logs of the terminal, do as follows: 1. Under Advanced, click Clear logs. 2. Click OK. This will clear the call log and the data log. To clear the total counters To reset the counters for the time connected, do as follows: 1. Under Advanced, click Clear total counters. 2. Click OK. This will reset the Time connected counters in the session log.
Chapter 4: Using the web interface To set up the use of SIM PIN in the terminal To enable or disable the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1. From the Advanced page, select Change SIM PIN. 2. Under Enable/Disable PIN select or clear the box next to Require PIN on startup. • If you clear the box, you can access and use the terminal without entering a PIN.
Chapter 5 Maintenance and troubleshooting 5 Getting support Support Should your Cobham SATCOM product fail, please contact your dealer or installer, or the nearest Cobham SATCOM partner. You will find the partner details on www.cobham.com/satcom where you also find the Cobham SATCOM Self Service Center webportal, which may help you solve the problem.
Chapter 5: Maintenance and troubleshooting Software update To upload software using the web interface For information on how to update software using the web interface, see To upload software on page 52. To upload software with USB If the web interface is not available, you may also use the USB interface to upload the software from a USB memory stick. You need: A FAT formatted USB Flash drive (memory stick) with a capacity of at least 100MB. Do as follows: 1.
Chapter 5: Maintenance and troubleshooting Maintenance Normal use of the battery It is recommended not to partially charge/discharge the battery several times in a row. Partial charging/discharging affects the accuracy of the capacity measurement. Never leave the battery fully discharged for a longer period of time. If the battery is not to be used for a shorter period of time (1 month), charge the battery to minimum 20 to 30% and remove it from the EXPLORER 710.
Chapter 5: Maintenance and troubleshooting 4. If you have a third charged battery ready, you can now take out the inserted battery and replace it with the new one, without interrupting the operation of the EXPLORER 710. Accurate display of the battery capacity To ensure accurate display of the battery capacity, it is recommended to run a “learning cycle” for every 100 recharge/discharge and at first time use. The learning cycle must be performed at 20°C-30°C. A learning cycle is performed as follows: 1.
Chapter 5: Maintenance and troubleshooting Troubleshooting Troubleshooting guide Problem Possible cause The EXPLORER 710 cannot be switched on, or does not stay on when powered by the battery. The battery needs recharging. Recharge the battery. Check the battery indicator in the display. The battery is not inserted properly. Remedy Remove the battery and re-insert it. Make sure the battery is inserted properly and that the latches are locked.
Chapter 5: Maintenance and troubleshooting Problem Possible cause Remedy The display shows Insert SIM. The SIM card is not present. Remove the battery and insert the SIM card in the SIM slot according to the instructions in the section To insert the SIM card on page 11. The SIM card is not inserted properly. Remove the SIM card and reinsert it according to the instructions in the section To insert the SIM card on page 11.
Chapter 5: Maintenance and troubleshooting Problem Possible cause Remedy The EXPLORER 710 cannot obtain its position using GPS. There is no GPS signal, or the signal is weak. Check the GPS status in the display or the web interface. If the EXPLORER 710 has not been used recently within the same location, it can take up to 10 minutes to obtain the GPS position.
Chapter 5: Maintenance and troubleshooting Problem Possible cause Remedy A Phone connection cannot be established. The interface is disabled in the EXPLORER 710. Enable the interface by selecting the Phone interface icon in the display, or by accessing the web interface and selecting Control panel, and clicking the icon in the right side of the Phone field. The cable is not properly connected. Connect the cable. The cable type or connector type is not correct.
Chapter 5: Maintenance and troubleshooting Problem Possible cause Remedy A LAN connection cannot be established. The interface is off in the EXPLORER 710. Enable the interface by selecting the LAN interface icon in the display, or by accessing the web interface and selecting Control panel, and clicking the icon in the right side of the LAN field. A WLAN connection cannot be established The cable is not properly connected. Connect the cable. The cable type or connector type is not correct.
Chapter 5: Maintenance and troubleshooting Status signalling Means of signalling The EXPLORER 710 system provides two methods for signalling the status of the system. • Status indicator next to the display keypad • Messages shown in the display and in the web interface. Status indicator The EXPLORER 710 has one light indicator showing status.
Chapter 5: Maintenance and troubleshooting Log files Diagnostics report When contacting Cobham SATCOM for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select Control panel > Support > Diagnostics report. Then click Generate report.
Appendix A Technical specifications A General specifications Item Specification Type EXPLORER 710, BGAN Class 1 terminal Max. IP data rate, Rx/Txa 492 kbps/492 kbps (simultaneously) Streaming data 32, 64, 128, 176 and 256 kbps, BGAN X-Stream, HDR, ½ channel HDR, Asynchronous HDR and ½ channel Asynchronous HDR Physical dimensions 332 x 279 x 54 mm 13.07 x 10.98 x 2.13 inches Weight 3.2 kg / 7 lbs (incl.
Appendix A: Technical specifications Battery specifications Item Specification Battery type Lithium Ion Voltage 10.95 Volt Capacity Typ. 5700 mAh Time between recharging Tx time, max 2h30m @ 144 kbps 1h30m @ 492 kbps Rx time, max 3h30m @ 492 kbps Charge time 2h. 30 min. charge time Charge temperature 0 to 40C Min.
Appendix A: Technical specifications Interfaces specifications Power input Connector pin-out This drawing shows the pin-out for the DC Power connector. *1' Specifications Item Specification DC input range +10 to +32 VDC Power consumption up to 65 W depending on usage Connector type Power Jack - 2,5 mm Center AC/DC adapter Item Specification AC input range 100 to 240 VAC, 1.
Appendix A: Technical specifications Phone/Fax interface Connector pin-out 5- &RQQHFWRU )HPDOH 5HFHSWDFOH Pin Function 1 NC 2 Tip 3 Ring 4 NC Specifications Item Specification Connector type RJ-11, female Impedance 180 Ohm + 750 Ohm / 150 nF Max.
Appendix A: Technical specifications ISDN interface Connector pin-out RJ-45 Connector Female (Receptacle) Pin Function 1 NC 2 NC 3 Rx+ 4 Tx+ 5 Tx- 6 Rx- 7 NC 8 NC Specifications Item Specification Connector type RJ-45, female Data rate Voice 4 kbps Data 64 kbps Audio 3.1 kHz Max.
Appendix A: Technical specifications LAN interface, 2-port Connector pin-out RJ-45 Connector Female (Receptacle) Pin Function 1 Rx+ 2 Rx- 3 Tx+ 4 NC 5 NC 6 Tx- 7 NC 8 NC Specifications Item Specification Number of connectors 2 Connector type RJ-45, female, Auto cross-over MDI/MDI-X (IEEE 802.3 10/100BaseT) Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 Edition Max. data rate 10/100 Mbps Max.
Appendix A: Technical specifications WLAN access point Specifications Item Specification Standard IEEE 802.11 b/g Antenna External rotatable antenna for increased coverage Frequencies 2.4 GHz ISM band Max. coverage outdoor 100 m / 328 ft USB (Host) interface Connector pin-out Pin Function 1 VBUS 2 D- 3 D+ 4 GND Specifications Item Specification Version USB v2.0 Host Connector type Type A Charge current available 0.5 A or 2.0 A, user selectable Max. cable length 5 m / 16.
Appendix A: Technical specifications Antenna interface on transceiver Specifications Item Specification Connector type TNC, female Max. cable length Typically up to 100 m depending on the cable type Max. cable loss Max 20 dB cable loss at 1.5 to 1.7 GHz Max. DC impedance for cables Max. 1.4 Ohm DC resistance.
Glossary Glossary B BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps and telephony to virtually any part of the earth, with full UMTS (3G) compatibility. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. D DHCP Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to devices on a network.
Glossary IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. IP Ingress Protection. An international classification system for the sealing effectiveness of enclosures of electrical equipment against the intrusion into the equipment of foreign bodies (i.e. tools, dust, fingers) and moisture.
Glossary R RF Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. S SIM Subscriber Identity Module. The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages. SIP Session Initiation Protocol.
Index Index Numerics 2-wire connect a phone, 29 connector, 71 A AC⁄DC adapter specifications, 70 access to settings limit in web interface, 56 advanced settings, 54 alarm list view in display, 33 view in web interface, 51 analogue phone connect, 29 antenna connect, 14 connector, 75 detach, 9 fixed, 18 point, 16 separate from transceiver, 9 short description, 6 APN set up, 47 automatic activation, 47 automatic shut down connection, 55 B battery capacity display accuracy, 60 charge, 59 hot-swap, 59 insert,
Index diagnostics report create, 51 disable interfaces, 21 display adjusting brightness, 33 menu overview, 6 not readable, 61 disposal, 60 IP header compression, 47 ISDN configure, 48 connect phone or modem, 30 connector, 72 items included, 8 E LAN automatic activation of, 47 configure, 44 connect a computer, 25 connect an IP handset, 28 connectors, 73 user group settings, 47 latch for transport, 9 LED on front panel, 66 light indicator, 66 limit allowed kB, 55 allowed time, 55 data, 55 limiting user ac
Index phone configure, 48 connect to LAN or WLAN, 27 connect to Phone interface, 29 connector, 71 SIP settings, 27 phone call, 31 Phone⁄Fax connector, 71 PIN changing, 56 enabling or disabling, 56 point the antenna, 16 point the antenna again, 18 pointing process restarting, 18 port forwarding, 46 power connecting, 14 Power connector, 70 power supply AC⁄DC adapter, 70 R remove battery, 12 remove SIM card, 12 repoint the antenna, 18 report diagnostics, 51 rights for users in web interface, 56 router mode,
Index W warranty, 57 web interface accessing, 36 definition, 36 navigating, 38 what’s in the delivery, 8 WLAN automatic activation of, 47 configure, 45 connect to, 24 user group settings, 47 98-140012-A 82
