User manual

Chapter 5: Maintenance and troubleshooting
98-143082-A Troubleshooting 71
Troubleshooting
Troubleshooting guide
Problem Possible cause Remedy
The EXPLORER 510
cannot be switched on,
or does not stay on
when powered by the
battery.
The battery needs recharging. Recharge the battery. Check the
battery indicator in the web
interface.
The EXPLORER 510
cannot be switched off.
The Power button was not
held long enough.
When you switch off the
EXPLORER 510, hold the power
button until the light indicator
flashes rapidly yellow.
In rare cases, it may take up to 10
seconds to switch off the
EXPLORER 510.
Charging error The temperature is below 0°C
or above 40°C.
Only charge the battery when the
temperature is within the range
0°C to 40°C.
The charging voltage is lower
than the specified minimum
voltage.
Wait until charging begins (the
Status indicator flashes yellow).
If the battery is completely
discharged, and it has been out of
use for a long time, the charging
process may take a long time to
start. If charging does not begin
within 2-3 hours, contact your
local distributor.
The EXPLORER 510 is
not operational.
Software error Restart the terminal.
If the problem persists, you can
make a recovery software upload
as described in Recovery software
update on page 68.
Note: This will reset the
configuration of your terminal to
factory default!