User manual

Chapter 5: Maintenance and troubleshooting
98-143082-A Troubleshooting 74
A LAN connection
cannot be established.
The cables are not properly
connected.
Connect the cables.
Note that you must use the USB
to LAN Converter Cable from
Cobham SATCOM.
The cable type(s) or
connector type(s) are not
correct.
Note that you must use the USB
to LAN Converter Cable from
Cobham SATCOM.
A WLAN connection
cannot be established.
The WLAN interface is
disabled in the
EXPLORER 510
Enable the interface by accessing
the web interface and selecting
Control panel > WLAN >
Enable.
Your computer or
smartphone is placed too far
away from the
EXPLORER 510.
Bring the computer closer to the
EXPLORER 510.
Note that the specified maximum
distance is only valid under ideal
conditions.
Cellular network: The
web interface shows
PUK required for
cellular modem
3 wrong PIN codes have been
entered and the EXPLORER
Cellular Modem now requires
a PUK code to unlock the
SIM. However, the PUK code
cannot be entered using the
EXPLORER 510.
Remove the EXPLORER cellular
modem and insert it into another
device (e.g. your computer). Then
enter the PUK code from this
other device. When the SIM is
unlocked you can put it back into
the EXPLORER 510.
Problem Possible cause Remedy