User manual

Chapter 3: Service & maintenance
Warranty and returning units for repair 57
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Service & maintenance
Warranty and returning units for repair
Should your Cobham SATCOM product fail, please contact your dealer or
installer, or the nearest Cobham SATCOM partner. You will find the partner
details on www.cobham.com/satcom where you also find the Cobham
SATCOM Self Service Center web-portal, which may help you solve the
problem.
Your dealer, installer or Cobham SATCOM partner will assist you whether
the need is user training, technical support, arranging on-site repair or
sending the product for repair.
Your dealer, installer or Cobham SATCOM partner will also take care of any
warranty issue.
Repacking for shipment
Should you need to send the product for repair, please read the below
information before packing the product.
The shipping carton has been carefully designed to protect the SAILOR
6222 VHF DSC and its accessories during shipment. This carton and its
associated packing material should be used when repacking for shipment.
Attach a tag indicating the type of service required, return address, part
number and full serial number. Mark the carton FRAGILE to ensure careful
handling.
If the original shipping carton is not available, the following general
instructions should be used for repacking with commercially available
material.
1. Wrap the defective unit in heavy paper or plastic. Attach a tag
indicating the type of service required, return address, part number and
full serial number.
2. Use a strong shipping container, e.g. a double walled carton.
3. Protect the front- and rear panel with cardboard and insert a layer of
shock-absorbing material between all surfaces of the equipment and the
sides of the container.
Note
Correct shipment is the customer’s own responsibility.