Cobra Connex ICD31 Cobra Connex ICD31 User Manual Cycle & Carriage Bintang 1
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Cobra Connex ICD31 Introduction Precaution Cobra Connex is a sophisticated vehicle tracking system with a 24 hour Secure Operating Centre (SOC) theft monitoring and stolen vehicle recovery service. To reduce the possibility of the car being broken into or stolen, the following precautions should always be taken when leaving the car unattended. Should your car be stolen, the SOC will instantly be able to pinpoint the exact location of your car using the latest GPS and GSM technology.
Cobra Connex ICD31 Automatic Driver Recognition (ADR) overview 2 driver cards are supplied with the system. The driver card should always be carried separately from the car keys e.g. in your pocket, wallet or purse. Cobra Connex recognises you as the authorised driver by detecting your unique driver card when you are within approximately 1 - 5 meters from your car. The ADR LED will blink when the driver card is out of range and goes off when the driver card is detected.
Cobra Connex ICD31 Vehicle violation Transportation and service procedures Cobra Connex automatically sends a theft alert to the SOC and your mobile phone if the car is towed with the ignition off, the car battery is disconnected or the power supply to the system is sabotaged. The SOC will call you for verification of the violation before activating SVR procedure. Transporting the car – transport mode Transport mode allows the car to be transported without generating false theft alerts.
Cobra Connex ICD31 Cobra Connex CG (Compensation guarantee) Cobra Connex CG is a unique Compensation Guarantee that addresses the financial implications associated with vehicle theft. Compensation Non recovery – if your car is stolen and is not recovered within 72 hours by the SOC, you will be compensated towards the purchase of a new Mercedes at any Cycle and Carriage Bintang Dealer. For information on the compensation amount, refer to the product information sheet or log on to www.cobra.com.
Cobra Connex ICD31 What to do if you discover your car stolen without any theft alert? What happens when the SOC receive a theft alert from your car? If you discover your car stolen without any theft alert or call from the SOC, you should call the SOC immediately. If a theft alert is generated from your car, for example if it is being driven without the driver card, vehicle tracking and recovery procedure is automatically started. You will be connected to an adviser for immediate assistance.
Cobra Connex ICD31 Web application Cobra Connex web application allows you to stay connected with your car at all times: • Real time location of your car and its status. • Set Speed limit alert. • Set Geo-fencing zone in/out alert. • Set Transport and Garage mode. • Configure the way you receive alerts by SMS or email. • Change your web access system generated password. To access the web application, log on to www.cobra.com.my/cobraconnex, click the Login tab and enter your Client ID and Password.
Cobra Connex ICD31 Driver card battery change The driver card has an internal battery that will last in excess of 12 months. If the LED on the card blinks in an irregular way or fails to blink when the button is pressed for at least 10 seconds, this indicates that the battery is low. You will receive an SMS alert that your driver card battery is low. Change the battery with new, battery code CR2032. Remove the top case as shown in the illustration, being careful to lever in the indicated area.
Cobra Connex ICD31 Connex SOC Cobra Connex service Should the unthinkable happen - if you discover your car missing without receiving theft alerts or call from the SOC, immediately call the 24 hour SOC on +603 8995 0000 and press 1 to report the theft. The annual service includes: For any information you may require on the system and service, call Connex Customer Service on +603 8995 0000 and press 0. (Mon - Sat, 9am-7pm).
Cobra Connex ICD31 What messages you will receive via sms In addition to the security protection of Cobra Connex, the system also monitors various other parameters and will send SMS messages to help you manage your service. These messages are described in the table below: Message Type Reason for Message Your Actions Welcome message This message is sent when your Cobra Connex service is activated. It contains your password for access to the web application.
Cobra Connex ICD31 Message Type 12 Reason for Message Your Actions Garage mode active for more than XX days This message is received when the device has been set to Garage mode for more than the expected number of days. Call the SOC. If the Garage mode is still required, it can be reset. Transport mode active for more than XX days This message is received when the device has been set to Transport mode for more than the expected number of days. Call the SOC.
Cobra Connex ICD31 Change of details Should any of your personal details change, call Connex Customer Service. For example: • You have changed the registration plate of your car. • You are selling your car. • You want to transfer the system to your new car. • You are a new owner who has bought a pre-owned Mercedes already fitted with Cobra Connex and need to register with the SOC. • You have changed your address registered with the SOC. • You have changed your mobile phone number registered with the SOC.
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Cobra Connex ICD31 Cycle & Carriage Bintang Berhad (7378-D) 16 08UG0207S1A
