Troubleshooting Guide Your introduction to cochlear implants Freedom™ Bodyworn Freedom™ BTE SPrint™ Sound Processor ESPrit™ 3G Sound Processor
Troubleshooting Guide Contents 3 Introduction 5 SPrint™ 11 17 25 ESPrit™ 3G Freedom™ BTE, Mini™ BTE and Babyworn™ Freedom™ Bodyworn Introduction This troubleshooting kit was developed by Cochlear™ Americas specifically for individuals who work with children with cochlear implants in school settings. It is intended to help identify and remedy simple problems with a child’s sound processor and minimize the amount of time that a child is without auditory stimulation.
SPrint™ Sound Processor The SPrint™ sound processor is compatible with the Nucleus® 24 cochlear implant. The pieces pictured here are important parts comprising the external components of the SPrint sound processor.
Troubleshooting Guide SPrint™ Sound Processor Troubleshooting Steps STEP 1: Check/change the batteries • Look at the LCD panel on the SPrint. The low battery symbol will appear if the batteries are inserted wrong or if the batteries need replacing. — Confirm the batteries are inserted correctly into the battery pack. — Replace both batteries using the alkaline disposable AA batteries in the kit.
➤ ➤ Microphone: To ensure the ear-level microphone is working, use the lapel microphone from the kit. External input • Turn off the sound processor and remove socket from the child’s head. • Insert the lapel microphone connector into the top of the SPrint processor. • Place the transmitting coil on the child’s head or in your hand, turn on the sound processor and set at the child’s “normal” settings. • Speak into the microphone and check if the segment meter responds to speech.
ESPrit™ 3G Sound Processor The ESPrit 3G sound processor is compatible with both Nucleus® 24 cochlear implants and Nucleus® 22 cochlear implants. The only difference between the two sound processors is the transmitting coil/cable. These differences are outlined below. The pieces pictured here are important parts comprising the external components of the ESPrit 3G sound processor.
Troubleshooting Guide If the child reports no sound from the processor and the above inspection is good, take the following steps: ESPrit™ 3G Sound Processor Troubleshooting Steps STEP 1: Check/change the batteries • Switch the ESPrit 3G off and open the battery cover. Grip each side Check that the batteries • are inserted correctly with the positive (flat) side up. • Replace all batteries using the 675 PowerOne HP Grip each side and squeeze lightly zinc air batteries in the kit.
STEP 3: Check the processor microphone Microphone: To check the sound quality of the microphone: • Use the monitor earphones. • Turn the ESPrit 3G off and remove from the child’s head. • Attach the monitor earphones. • Place the listening earphones into your ears and turn on the sound processor. • With your mouth 8 inches from the microphone, speak into the microphone listening for distortions. — If no sound, check other programs to ensure the monitor earphone is activated.
Freedom™ BTE, Mini™ BTE and Babyworn™ BTE Sound Processors The Freedom™ BTE, Mini™ BTE and Babyworn™ sound processors are compatible with Nucleus® Freedom, Nucleus® 22 and Nucleus® 24 cochlear implants. Each of the pieces pictured here is an important part comprising the external components of the Freedom™ BTE sound processor.
Each of the pieces pictured here is an important part comprising the external components of the Mini™ BTE sound processor. Freedom™ BTE, Mini™ BTE and Babyworn™ BTE Sound Processor Processing unit Controller panel Select Display Mini BTE Increase/Decrease Troubleshooting Guide Battery holder Each of the pieces pictured here is an important part comprising the external components of the Babyworn™ BTE sound processor.
Help message H1 = battery flat • Change the batteries (ensure that all of the batteries are changed). • Ensure that all of the batteries are inserted correctly – flat/positive side on the bottom. • Insert a new battery holder containing new batteries or insert a fully charged rechargeable battery. Grip Pull out Help message H6 = Implant ID error, or bilateral interference. • Check that the processor is on the correct ear.
Indicator light When the indicator light is turned on*, it: • Flickers when incoming sounds are being received. • Shows a slow flash rate as a low battery warning. • Shows a fast flash rate for all other warnings e.g. the coil is off its position over the implant, or there is a sound error (help message H4). • To stop the alarm, push any button. * Note that the programming audiologist may activate the indicator light for one or all of the above alerts (incoming sound and/or help messages).
Freedom™ Bodyworn Sound Processoressor The Freedom™ Bodyworn sound processor is compatible with Nucleus® Freedom cochlear implants. Each of the pieces pictured here is an important part comprising the external components of the Freedom™ Bodyworn sound processor.
Troubleshooting Guide Help message H1 = battery flat • Change the batteries (ensure that both of the batteries are changed). • Ensure that both of the batteries are inserted correctly (make sure the “+” and “-” symbols on the batteries match the “+” and “-” symbols on the compartment.
Help message H4 = sound/stimulation error • Turn processor ‘OFF’ then ‘ON’. • Check sensitivity is above ‘0’. • After removing the coil, check/change microphone protector cover. • Check/change coil. • Try using the lapel microphone. To use: turn off processor, lift rubber cover on the "shoe" portion of the cable, insert lapel microphone and turn processor back on. • Change the processing unit (use backup processing unit). • Contact the child’s cochlear implant clinician.
Public alarm When the public alarm is turned on, it: • Provides an audible beep for button presses or for help messages. Lapel microphone and accessories Monitor earphones can be used by a hearing person to listen to the sound signal from either of the following: • Microphone • Built-in telecoil • Microphone and built-in telecoil, together • Accessory • Accessory and microphone together An ‘X’ on the Bodyworn controller display shows the accessory has been activated.
Cochlear Americas 13059 East Peakview Avenue Centennial, CO 80111 USA Tel: 1 303 790 9010 Fax: 1 303 792 9025 Toll Free: 1 800 523 5798 www.cochlear.com We believe. At Cochlear,™ we believe in the joy of sound. We believe that our purpose is to bring the sounds of life to the ears of those who cannot hear by providing the tools and confidence they need to explore the world around them.
