Printer User Manual

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Common Issues

The following issues are based on technical support records of user questions.

LABELS SKIPPING OR PRINTER FEEDING BLANK LABELS

Label skipping can frequently be corrected by performing a printer

calibration. Refer to the calibration section of Chapter 4.

If label skipping continues to occur, inspect the label or software application

to verify the page length being sent to the printer does not exceed the

physical length of the label.

READY LIGHT IS RED

Make sure that the printhead mechanism is firmly latched into position on

both sides.

Make sure that the printer is in the proper print mode and the correct

accessories are installed. Thermal Transfer printers set to TT mode create

errors when printing a label if a ribbon is not installed.

If the printer feeds out multiple blank labels, it needs to be calibrated. Refer

to the calibration section of Chapter 4.

Make sure that the correct power supply for the printer is being used. The C

Series printers use a 90-264VAC output power supply. The output voltage is

printed on the power supply.

PRINTER DRIVERS

Printer drivers are available for download from the Cognitive web site. For

more information on where to download printer drivers please reference

Chapter 3: Installing the Printer Drivers part of this User’s Guide.

SETTING UP AN ETHERNET PRINTER

Download the C Series Administrator Configuration tool for easy access to

setting these values from the Companion CD included with the printer or

from the Cognitive web site. These settings can also be configured by

connecting the printer to a PC using the parallel or serial port (Refer to

Chapter 2 for details regarding parallel or serial port set up).