Printer User Manual

105-169-03

General Troubleshooting Tips

EQUIPMENT AND CABLING

Make sure that all cables and connectors are installed and secure. Before

printing, make sure there is media in the printer and the power and ready

green lights are illuminated. If the C Series printer is a thermal transfer unit

it requires ribbon to print, and a ribbon will need to be installed in the

printer.

PRINTING A DIAGNOSTIC OR SELF TEST PAGE

Please refer to Chapter 2 of this User’s Guide, to the section on Performing a

Self Test for full detailed instructions.

CLEANING THE PRINTHEAD

Refer to Chapter 11 of this User’s Guide, Cleaning and Preventive

Maintenance

PAPER IS JAMMED IN THE PRINTER

Turn the printer off before attempting to un-jam the printer. If a label is

jammed in the printer, unplug the printer from its power source and remove

the jammed label by hand only. If needed, clean any remaining adhesive on

the printer with a lint-free cloth, and 98% to 99 % pure isopropyl or

denatured alcohol or a cleaning pen. Refer to Chapter 11: Cleaning Supplies

for more information regarding suggesting cleaning and preventive

maintenance.

TIPS FOR AVOIDING PAPER JAMS

Make sure the roll of media is aligned in the center of the printer and the

printer’s spring loaded media guides are firmly pressed against both sides of

the roll.

BLANK LABEL IS PRINTING

Make sure all cables and connectors are installed and secure. Before printing,

make sure media is loaded into the printer and both the power and ready

green lights are on. If the C Series printer is a thermal transfer unit it

requires ribbon to print, and a ribbon will need to be installed in the printer.