C-Series Printers User’s Manual 105-069-03 Revision A 3/22/07 *105-169-03*
Copyright © 2006, Cognitive Solutions, Inc. Cognitive™, Cxi™, Ci™, and Compact Industrial™ are trademarks of Cognitive. Microsoft® and Windows™ are trademarks of Microsoft Corporation. Other product and corporate names used in this document may be trademarks or registered trademarks of other companies, and are used only for explanation and to their owner’s benefit, without intent to infringe.
Table of Contents CHAPTER 1: WELCOME 1 CHAPTER 2: GETTING STARTED 3 Outside the Printer 3 Inside the Printer 5 Paper Media Guide Bar 6 Connection Ports and Power Connector 7 Take Up Spindle and Take Up Clutch (Gears) 7 Supply Spindle and Supply Clutch 8 Printhead Assembly (TPH, Shield, Bracket, and LED Array) 8 Platen and Index Sensor 9 Understanding the Control Panel Buttons and the LCD (Cxi Only) 10 Understanding the LCD Menu Structure 12 Setting Up the Cxi and Ci Printers 14 Pri
User Adjustable Sensor Gap Mode Black Mark Mode 49 49 50 Performing the Self Test 51 CHAPTER 3: SOFTWARE INSTALLATION 54 CHAPTER 4: USING THE ADMINISTRATOR TOOL 55 Connect to the Printer 55 Change a Printer Setting 57 IO Settings 58 Printer Settings 59 Label Positioning 60 Calibrating the Printer Method 2: Calibrate by Performing a Self Test; See Chapter 2 of this User’s Guide Method 3: Calibrate Using Cognitive Programming Language (CPL) 60 61 61 Fonts/Objects 62 Profile Management 6
To load firmware using the USB A Host, follow these steps: CHAPTER 6: NETWORK PRINTING 69 70 Assigning a Static Address 70 Using Automatic Address Assignment 71 Verifying Network Settings 72 Configuring a Printer Driver for Network Use 73 Sharing the Printer on a Network 75 Network Support Materials 76 CHAPTER 7: PRINTING STANDARD LABELS AND TAGS 77 Using Label Software 77 Using CPL Programming 77 Using Third-Party and Proprietary Applications 79 Printing from Microsoft Word 79 To Conf
Media Specifications Media Indexing Ribbon Specifications Label Roll Changes per Ribbon Font Specifications Bar Code Symbologies and Specifications Cognitive Programming Language (CPL) Communications Specifications Electrical Specifications International Environment Compliance International Regulatory Compliance Environmental Specifications Physical Specifications Software Preventive Maintenance Cleaning Warranty CHAPTER 10: CONSUMABLES Compatible Media Consumables DT Labels and Tags TT Labels and Tags DT
Cognitive Media Support C Series Sales Support 124 125
Chapter 1 Chapter 1: Welcome Congratulations on the purchase of a Cognitive Compact Industrial C Series thermal label printer. With its 2-year warranty, mid-range performance, and customer service, the printer will provide you continuous label printing with very little downtime and at the highest quality. Cognitive Solutions is committed to providing a high-performance and reliable user experience.
Ethernet Printer Information — The Ethernet Printer Information provides information for configuring and troubleshooting the internal Ethernet print server. The Ethernet Printer Information is a section of the Programmer’s Guide. Printer Drivers (Microsoft Windows® only) —Printer drivers required for the C Series printers are provided on the Companion CD which ships with the printer. The latest drivers can also be found on Cognitive’s web site www.compactindustrial.com .
Chapter 2 Chapter 2: Getting Started First, take a tour around the printer to understand its parts and functions. Outside the Printer Figure 2-1.
H – Case base I – High-lift printhead latches J – ON/OFF switch K – Cast metal user interface cover L – Dust cover M – Hinged media window Covers the base of the printer Pushes upward to release the printhead Controls printer power Contains user interface buttons Protects print media Contains a large clear window to view media Copyright © 2006, Cognitive - 1.800.525.
Inside the Printer Figure 2-2. C Series Side View Device A – Large roll spindle slot B – Standard roll spindle slot C – Cast metal user interface cover D – Printhead E – Printhead bracket F – Ribbon drive gears Use Holds large roll media Holds standard roll media Contains user interface buttons Printing mechanism Holds the printhead Feeds ribbon through the printer Copyright © 2006, Cognitive - 1.800.525.
Paper Media Guide Bar Figure 2-3. C Series Inner Side View of Media Bar Figure 2-4. C Series Top View of Media Guide from Behind Printer Device A – Media guide (silver bar) Use Guides the labels through the printer Copyright © 2006, Cognitive - 1.800.525.
Connection Ports and Power Connector Figure 2-5. C Series Connections and Power (Back View) Connector A – ON/OFF switch B – Power connector C – Ethernet connector (RJ-45) D – USB-B device port E – USB-A host port F – Serial/Parallel port Use Controls printer power Connects to power supply Ethernet communications port for network connectivity USB communications port USB communications port Serial/parallel data communications port Take Up Spindle and Take Up Clutch (Gears) Figure 2-6.
Supply Spindle and Supply Clutch Figure 2-7. Supply Spindle and Clutch Components A B Description Supply Spindle Supply Clutch Printhead Assembly (TPH, Shield, Bracket, and LED Array) Figure 2-8. Printhead Assembly Copyright © 2006, Cognitive - 1.800.525.
Platen and Index Sensor Figure 2-9. Platen Assembly and Index Sensor Components A B Description Index Sensor Platen Copyright © 2006, Cognitive - 1.800.525.
Understanding the Control Panel Buttons and the LCD (Cxi Only) When the printer is powered on, the LCD displays COGNITIVE CXI. After approximately 2 seconds, the LCD displays COGNITIVE. This is an indication that the menu is at its highest level. From this menu level, the LEFT button displays the current status of the printer; either a READY condition, or the most recent error encountered. To begin navigation through the menu, press the RIGHT button to enter the MAIN MENU.
LEFT button (B): Press the LEFT button to display the current printer status. From within the menu, pressing the LEFT button returns to the previous menu level. UP (A) and DOWN (C) buttons: Allows menu navigation up and down through the menu tree, and allows the user to increase or decrease numeric values in some menu items. RIGHT button (D): Allows the user to enter the menu system, and controls horizontal movement of the menu cursor for certain menu items.
Understanding the LCD Menu Structure MAIN MENU USER MENU LCD Contrast Backlight Control Beeper Volume Set Date and Time Contrast 0 … 8 ON or OFF Volume 0 … 3 Date (MM/DD/YY) Time (HH:MM:SS) SETUP MENU COMM Menu Transfer Mode Speed DPI Select Index Width Top Of Form Adjust Darkness Copyright © 2006, Cognitive - 1.800.525.
Feedback Report Level ON or OFF Timeout 0 … 65535 Shift Left -Printhead ... + Printhead Present Label ON or OFF 0 = None, 1 = Serial, 2 = Label Advance Retract Time CALIBRATION MENU Calibration Menu Start? TEST MENU Label or Objects OPTIONS MENU External 5 volts Quick UP / DWN key press increments by 1; Press and hold increments by 10 Quick UP / DWN key press increments by 1; Press and hold increments by 10 Quick UP / DWN key press increments by 1; 0 ...
Setting Up the Cxi and Ci Printers Setting up a C Series printer is an easy process. This chapter describes printer requirements, printer controls, loading thermal transfer ribbon, and loading print media. The printer self test is also described. Be sure to follow all steps in sequential order as listed in this User’s Guide to avoid electric shock or damage to the C Series printer. Printer Requirements The C Series printer has the following operational requirements.
Unpacking the Printer Figure 2-11. Packaging Diagram Copyright © 2006, Cognitive - 1.800.525.
Controls, Indicators, and Connectors Controls and indicators for the C Series printer are located on the front panel and right side of the printer. Cxi printers also have an LCD display on the user interface. Figure 2-12.
Connecting Data Cables to the Printer: Connect one of the following data cables to the matching located on the back of the C Series printer: • Ethernet cable • USB cable (compatible with both USB-A and USB-B) • Cognitive custom parallel cable • Cognitive custom serial cable or serial adapter cable Figure 2-13.
USB-A HOST Connectivity The C Series printer supports hubs, USB keyboards, USB keyboard wedge scanners, and USB flash drives. The keyboard and scanner devices can be used to input data directly to the printer. They are most commonly used in conjunction with CPL scripting language, for example, menus and stored formats, to produce labels. The USB flash drive can be used to upgrade printer firmware and load settings and objects. This topic is discussed further in Chapter 5 “USB-A Host”.
Connecting Power to the Printer The next step is to provide power to the C Series printer. Use only the AC adapter supplied with the printer. Using a power adapter not certified for use is both unsafe and voids the warranty on the printer. IMPORTANT NOTE: FOLLOW THESE STEPS IN ORDER TO SAFELY CONNECT POWER TO THE PRINTER. Connect the provided power supply cord into the power supply unit. Figure 2-14. Connecting the Power Cord into the Power Supply Copyright © 2006, Cognitive - 1.800.525.
Connect the power supply cord into the power connector located in the back corner of the C Series printer. The flat end of the power supply cord, listed as B below in Figure 2-15, has an arrow to indicate which end is on top. There is also an indented key, shown as A below in Figure 2-15, to illustrate which end should be inserted upright into the C Series power connector. Figure 2-15. Connecting the Power Supply to the Printer Copyright © 2006, Cognitive - 1.800.525.
Connect the power cord into the power source by carefully plugging the power cord into the wall outlet or other power source. NOTE: ONCE THE POWER SUPPLY IS PLUGGED INTO THE WALL, THE GREEN LED ILLUMINATES ON THE POWER SUPPLY UNIT. Figure 2-16. The Green Power Light on the Power Supply Copyright © 2006, Cognitive - 1.800.525.
Printer Power Test The power supply indicates power with a green light. The next step verifies the printer is receiving power. Press the power switch (D in Figure 2-17 below) to the ON position. NOTE: THE POWER LIGHT ON THE TOP USER INTERFACE COVER TURNS GREEN TO INDICATE THE UNIT IS RECEIVING POWER. THE READY LIGHT FIRST TURNS RED, THEN AUBURN, THEN GREEN WHEN THE PRINTER IS READY TO PRINT.
NOTE: (CXI PRINTERS ONLY) THE LCD BRIEFLY DISPLAYS PRESS RIGHT ARROW FOR MENU. THEN THE LCD DISPLAYS COGNITIVE CXI FOR ABOUT ONE SECOND. WHEN THE PRINTER IS READY TO PRINT, THE LCD DISPLAYS COGNITIVE. (SEE Figure 2-18 BELOW). Figure 2-18: CXI Printer LCD Display when Printer is Powered ON Press the Power Switch to OFF and confirm the Power and Ready Light turn off before proceeding to the next steps.
Thermal Transfer Ribbon Loading (TT Printers Only) To run the C Series printers in thermal transfer mode, a ribbon must be loaded properly into the C Series printer in order to print. This section details step-by-step instructions on how to load thermal transfer ribbon into the printer. There is a ribbon loading label on the side of the printhead mechanism for all thermal transfer C Series printers as shown in Figure 2-19 below.
Remove the Test Sample from inside the printer, and file the test sample with the warranty and other C Series documentation for future reference. Figure 2-21. Removing the Test Sample from the Printer Place the sample ribbon provided with the printer, in front of the printer for loading. Place the large media end towards the printer with the small take up roll end facing away from the printer as shown in Figure 2-22 below. Gently remove the tape off the ribbon to prepare for ribbon loading. Figure 2-22.
Once the tape is removed, discard the tape, and spread the ribbon out so the text on the leader is facing down, as shown in Figure 2-23 below. Make sure the ribbon does not roll off the table when setting it down. Figure 2-23. Ribbon Layout Before Loading Into the Printer Next, unlatch the printhead mechanism to load the ribbon into the printer. To do this, pull up on the black latches with both hands. Refer to the figure below to release the printhead mechanism. Figure 2-24.
Next, raise the printhead mechanism fully. Refer to figure 2-25. Figure 2-25. Fully Raised Printhead Mechanism CLEANING NOTE: THIS IS THE IDEAL POSITION FOR CLEANING THE PRINTHEAD, PRINTHEAD SHIELD, AND PLATEN. FOR MORE INFORMATION ABOUT COGNITIVE APPROVED CLEANING SUPPLIES, PLEASE REFER TO THE COGNITIVE WEB SITE OR THE CONSUMABLES GUIDE INCLUDED ON THE COMPANION CD. Copyright © 2006, Cognitive - 1.800.525.
Next, insert the ribbon supply roll. Lift the ribbon supply roll, as shown in Figure 2-26, with one hand as it currently is positioned with the Cognitive leader text showing. Examine the ends of the ribbon supply roll and notice the notches on the roll. These notches fit into the printer. Refer to Figure 2-27 for clear pictures of the notches. Figure 2-26. Ribbon Supply Core Notches Figure 2-27. Lining up the Ribbon Supply Core Notches with the Supply Spindle Notches Copyright © 2006, Cognitive - 1.800.
While holding the ribbon in place, pull gently on the green supply spindle to insert the ribbon supply roll into place. Figure 2-28. Pulling Out the Ribbon Supply Spindle Place the ribbon supply roll into position as shown in Figure 2-29 below. Line up the notches on the ribbon supply roll with the printer supply spindle notches to secure the ribbon supply roll into place. Figure 2-29. Lining up the Supply Roll Core with the Ribbon Spindle Notches Copyright © 2006, Cognitive - 1.800.525.
When the ribbon feels secure, gently push and rotate the green supply spindle clockwise, while holding the supply clutch hug, until the ribbon seats properly. Figure 2-30. Supply spindle Rotation to Secure Supply Roll In Place Once the ribbon supply roll is loaded, gently lower the printhead mechanism down with one hand while holding the user interface cover with the other hand. DO NOT LATCH the printhead mechanism. Refer to Figure 2-31. Figure 2-31.
Next, install the ribbon take up roll. Examine the ends of the ribbon take up core and notice the notches on the ribbon core. These notches fit into the printer. Refer to Figure 2-32 for clear pictures of the notches. Lift the ribbon take up roll as shown in the figures below. Figure 2-32. Take up Roll Notches and Loading the Take Up Roll Pull gently on the green take up spindle to insert the ribbon take up roll into place.
Place the ribbon take up roll into position as shown in Figure 2-34. Once the ribbon feels secure, gently push and rotate the green take up spindle clockwise to make sure the ribbon take up core is engaged with the notches on the printer. Figure 2-34. Seating the Ribbon Take Up Core Into the Take Up Spindle Notches Once the ribbon take up core has been installed, turn the take up spindle clockwise to wind the ribbon leader onto the take up core.
Gently lower the user interface but DO NOT LATCH the printer. Refer to Figure 2-36. Figure 2-36. Lowering the User Interface without Latching the Mechanism Copyright © 2006, Cognitive - 1.800.525.
Loading Media All C Series printers have media loading instruction labels on the bottom of the dust cover. To increase the life of the printhead, Cognitive recommends using Cognitive approved media with all C Series printer models. The Cognitive Solutions Inc. printhead warranty requires Cognitive approved media. For more information regarding Cognitive approved media please contact a local reseller or Cognitive Solutions Customer Service locally at +1.303.273.1400 or Toll Free at +1.800.525.
Remove the Manufacturing Test Sample from inside the printer and file the Manufacturing Test Sample with the warranty and other C Series documentation for future reference (Thermal Transfer printers have already completed this step in the ribbon loading section). Figure 2-38. Removing the Manufacturing Test Sample from the Printer Insert the spindle into the Cognitive approved sample media roll (see inward and outward wound media figures below). Figure 2-39a.
Figure 2-39b. Inserting the Spindle into Outward Wound Media NOTE: FOR MORE INFORMATION REGARDING COGNITIVE APPROVED MEDIA PLEASE CONTACT A LOCAL RESELLER OR COGNITIVE SOLUTIONS CUSTOMER SERVICE LOCALLY AT +1.303.273.1400 OR TOLL FREE AT +1.800.525.2785. REFER TO THE CONSUMABLES GUIDE AND PRODUCT GUIDE ON THE WEB SITE: HTTP://WWW.COMPACTINDUSTRIAL.COM/CSERIES/DOCUMENTATION/DOCUMENTATION.H TML OR ON THE COMPANION CD. Prior to loading media, take a moment to review operation of the media guides.
To initially set the media guides to the proper setting, try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green lock until it stops in the upright position. Move the media guide to the outside of the printer as shown in Figure 2-41. Figure 2-41. Spread the media guides apart NOTE: THE LOCK CAN BE REMOVED IF IT IS PULLED UP TOO HARD. IF THIS HAPPENS, REINSERT THE LOCK IN THE MEDIA GUIDE.
Unroll a few labels. Position the media, print side up, into the printer as shown in Figure 2-43. Figure 2-43a. Media Print Side Must be Facing Up for Inward Wound Media Figure 2-43b. Media Print Side Must be Facing Up for Outward Wound Media Copyright © 2006, Cognitive - 1.800.525.
Place the media under the media guide bar as shown in Figure 2-44. Figure 2-44. Place the Media Under the Media Guide Bar Lower the media between the two media guides. Position the media as shown in Figure 2-45. Before completely lowering the spindle in the slots as shown, unlock the guides if they are locked, so they can spring load against the sides of the media roll. Figure 2-45. Lower the Media Roll Into Lower Media Guide Slots Copyright © 2006, Cognitive - 1.800.525.
Once the guides are against the sides of the roll, push the roll down in the slot as shown in Figure 2-46. This locks the media guide in the proper position. The media should look as shown. Figure 2-46. Push Down on the Right Side of the Roll to Lock the Media Guide Lift the mechanism as shown in Figure 2-47. Figure 2-47. Lift the Mechanism Copyright © 2006, Cognitive - 1.800.525.
1) The media should be visible as shown in Figure 2-48. Figure 2-48. Front View of Media Being Loaded Under Media Guide Pull the media forward three to four inches from within the mechanism, past the drive platen, as shown in Figure 2-49. Center the media on the platen before proceeding to the next step. Figure 2-49. Pulling the Media Three to Four Inches then Centering on the Platen Copyright © 2006, Cognitive - 1.800.525.
Once the media is pulled forward three to four inches, latch the mechanism as shown in Figure 2-50. Figure 2-50. Latching the Mechanism Close the dust cover to enclose standard size media while printing. Figure 2-51. Closed Dust Cover Copyright © 2006, Cognitive - 1.800.525.
Loading Large Roll OD Media Locate the rear door screws at the rear of the printer as identified with the arrows in Figure 2-52. Remove the screws with a #2 Phillips screwdriver. Figure 2-52. Rear Door Screws Identified by Arrows Open the rear door and leave it in the position shown in Figure 2-53. Figure 2-53. Open Rear Door as Shown Copyright © 2006, Cognitive - 1.800.525.
Open the media covers as shown in Figure 2-54. Figure 2-54. Open Media Covers Copyright © 2006, Cognitive - 1.800.525.
Remove the manufacturing test sample if this is the first time loading media, and take a moment to review operation of the media guides. The guides are spring loaded in order to provide proper media control during printing. The right guide has a green locking tab, shown in Figure 2-55 that holds the guides in any position. This is useful, if the same width media is often used. Once the guides are set to the width of the media, it can be locked in place for simplified future loading. Figure 2-55.
To initially set the media guides to the proper setting, try to push either guide to the outside of the printer. If the guide does not move, lift up slightly on the green locking tab until it stops in the upright position. Move the media guide to the outside of the printer as shown in Figure 2-56. Figure 2-56. Opening the Media Guides NOTE: THE LOCK CAN BE REMOVED IF IT IS PULLED UP TOO HARD. IF THIS HAPPENS, REINSERT THE LOCK IN THE MEDIA GUIDE. Locate the media guide bar. Figure 2-57.
Before placing the roll in the printer, route the media, print side up, under the media guide bar as shown in Figure 2-58. Figure 2-58. Load Media Under Media Guide Bar Copyright © 2006, Cognitive - 1.800.525.
If the locking tab is in the locked position, unlock it. Then, place a spindle in the core of the media roll, and position it in the printer, print side up, as shown in Figure 2-59 and Figure 2-60. Figure 2-59. Loading Large Media Roll, Print Side Up Figure 2-60. Large Media Roll in Position Copyright © 2006, Cognitive - 1.800.525.
Close the top cover and let the dust cover rest on the large media roll. Figure 2-61. Closing the Top Cover User Adjustable Sensor The C-Series printers have an adjustable index sensor system. By moving the reflective sensor laterally, shown in the next picture, the sensor system can accommodate a wide range of media index mark positions. The sensor has a spring detent feature.
If you have a 4” wide printer, then the gap sensor will be effectively adjustable for the left half of the media path as shown in the pictures below. 4” Printer shown with extreme settings for gap mode. Note that the sensor should only be adjusted to near center in its right-most setting. Black Mark Mode Both the 2” and 4” printers are adjustable the full width of the media path. Please see the CSeries technical specification for the exact width of adjustment. Copyright © 2006, Cognitive - 1.800.525.
Performing the Self Test The self test checks the printer’s overall operability, and lists the printer’s current settings. Refer to the figures and instructions below to perform the printer self test. Figure 2-62. Performing the Printer Self Test IMPORTANT! The printer should be loaded with media, connected to AC power, and turned on. 1) Press and hold the FEED button. 2) Turn the printer ON while holding the FEED button. 3) Release the FEED button when the self test starts to print.
The output from the self test is described in the table below. Setting Description Example (Actual settings may vary from examples listed below) FW Firmware version and date FW: 195-170-140 V1.40 S/N Printer serial number S/N: P012345678 RAM, FLASH RAM and FLASH size RAM=16 MB, FLASH=8 MB Inches Printed Total inches printed Inches Printed: 2911 Printhead Printhead Designation Printhead: KPC108_8T0A1 Aux. Power Enable 5vdc output through Serial port. Aux.
Setting Description Example (Actual settings may vary from examples listed below) each label printed. Advance With PRESENTLABEL ON, the distance that a label is advanced, in hundredths of an inch Advance: 15 Reverse With PRESENTLABEL ON, the distance that a label is retracted, in hundredths of an inch Reverse: 20 Print Mode DT indicates direct thermal printing, TT indicates thermal transfer printing Print Mode: DT (DT) Print Speed Displays the current printing speed setting.
Chapter 3 Chapter 3: Software Installation Place the Companion CD into the computer and the CD automatically runs through all the required steps to properly install the required software for the C Series printer. Towards the end of the installation process you’ll be asked whether you’ll be using third-party label printing software from this machine. If you answer ‘Yes’, USB communication will not be available from the Administrator software, but will be available from your label printing software.
Chapter 4 Chapter 4: Using the Administrator Tool Connect to the Printer Select the connection method being used between computer and printer. • If using serial, select the appropriate communication port and baud rate. The C-Series default serial baud rate is 9600. • If using USB, select the appropriate printer driver. NOTE: REFER TO CHAPTER 3: SOFTWARE INSTALLATION FOR MORE DETAILS • If using Network, select the correct IP address. Copyright © 2006, Cognitive - 1.800.525.
NOTE: REFER TO CHAPTER 6: NETWORK PRINTING AND CHAPTER 2: CONNECTING DATA CABLES TO THE PRINTER FOR MORE DETAILS Once connected, the software will display the connection method in green with a “Connected” message as shown below. On the right side of the window, the printer’s settings will be displayed. Next, print a self test label by selecting the “Print Self-Test Label” button located in the lower right of the window. This will verify connection to the printer. Copyright © 2006, Cognitive - 1.800.525.
Change a Printer Setting To change the printer’s setting, select the section to change and either manually enter the new value, or select the new value from a list. Select the apply button to send the new setting to the printer. Selecting the “Refresh” button will refresh the printers current settings to verify the new change. The Cognitive Administrator is divided into tabs. Each tab represents different abilities that the software provides. Below is a brief description. Copyright © 2006, Cognitive - 1.
IO Settings Controls Host PC to Printer communication options, Printer Serial and Network options, and Self-Test label printing. Copyright © 2006, Cognitive - 1.800.525.
Printer Settings This tab is for settings such as thermal printing method, darkness, print speed, pitch, and real time clock settings, etc. For more details on printer settings please refer to the Cognitive Programmer’s Guide installed on your computer under Start Menu | Cognitive Solutions Printing Support | Documentation. You may also download this document from http://www.compactindustrial.com/cseries/documentation/documentation.html Copyright © 2006, Cognitive - 1.800.525.
Label Positioning The Label Positioning tab gives you control over settings that affect the position of the print-media in the printer and the position of the label image on the media. This includes setting the width of the media, the type of indexing, top-of-form, shift-left, label presentation, and calibration.
save your setting, then press Calibrate to perform the calibration. The printer will respond with a ‘Successful’ or ‘Unsuccessful’ status message. Method 2: Calibrate by Performing a Self Test; See Chapter 2 of this User’s Guide When the Self Test has finished printing the printers default settings, the text ‘Press Feed Switch Now to Calibrate Index’ will appear on the media. Press the Feed switch at this time to perform the calibration.
Fonts/Objects View the printer’s fonts, stored objects and graphics. Delete and loading objects is also available with this setting. The printer will display the list of installed fonts, stored objects, and graphics. To delete an item, highlight the item and select “Delete Selected Object” WARNING! IF AN ITEM IS DELETED, IT IS PERMANENTLY REMOVED FROM THE PRINTER. To load an item, select “Load Object to Printer” and browse to the location of the file on the host pc. Copyright © 2006, Cognitive - 1.800.
Profile Management Profile Management provides the ability to download, save, open and apply printer profiles to printers. This is useful in updating multiple printers with the same settings. To load the printer’s current profile, select “Get Current Printer’s Profile”. The printer will display its settings. To save the printer’s profile to a file, select “Save Profile to File” This creates a text file with a .pfl extension.
Firmware Upgrade Ability to view the current firmware version as well as upgrading firmware. The current firmware version will display automatically. To upgrade firmware, select “Select Firmware From Local Machine”. Change files of type to “All Files” and browse to the directory with the firmware. Select OK. Select the Update Firmware button. This process can take 30 seconds to several minutes depending on connection speed. Please allow the firmware to full update. Copyright © 2006, Cognitive - 1.800.525.
PCL Windowing This tab is useful only for PCL-equipped printers. It allows you to make a label out of a full-page PCL document by specifying the small region of that document you wish to print. Since many PCL print images were designed to fit on 8-1/2”x11” paper, much of the image won’t fit on a typical thermal printer label. Administrator provides a simple means of cropping the desired image area to send to your printer.
CPL Editor The CPL editor is a text editor/terminal program for communicating with the C Series printer. This editor allows the user to create, open or save text files, and send them to the printer. You can type commands to the printer in the Printer Input text area. You can also load commands from a file. The commands are displayed in the Printer Input text area as if you had manually typed them. To send the data to the printer, select “Send to Printer.
Chapter 5 Chapter 5: USB-A HOST This chapter describes use of the USB-A connector (referred to as “E” below in Figure 5-1). Figure 5-1.
Using a USB Flash Drive This section describes use of a USB flash drive to load firmware, objects and settings to the printer using its USB-A connector. Note that the printer must be running version 1.30 or higher to load firmware and 1.40 or higher to load objects and settings. The printer loads files in the following order: 1) Settings, 2) Objects, and 3) Firmware. NOTE: PLEASE REFER TO THE WEBSITE TO UPGRADE TO THE LATEST FIRMWARE VERSION AND USE THIS FEATURE: http://www.compactindustrial.
flash drive in the printer’s USB A connector. 5. The printer will load all objects present in the Cognitive\Objects folder. 6. Multiple files can be present in the folder. 7. Files are loaded in alphabetical order. Loading Firmware Using a USB Flash Drive This feature provides a firmware upgrade method using the USB flash drive. When the flash key is inserted, the file in the folder Cognitive\Firmware is examined and used to upgrade printer firmware if it represents an upgrade.
Chapter 6 Chapter 6: Network Printing Network-enabled printers can be connected directly to a network, providing the flexibility of printing to the same printer from multiple workstations. To configure the printer’s network settings, connect to the Administrator program over a local USB or serial or parallel port. Refer to Chapter 4 for instructions on connecting to the printer using a local port.
Using Automatic Address Assignment Automatic address assignment, known as DHCP configuration, is only possible if the network being used supports it. If the network does support DHCP, put the C Series printer into DHCP mode by selecting the DHCP checkbox under the address fields in the Ethernet Settings area. It is not necessary to enter any addresses in the fields above. In addition to the DHCP check box, select the LPD and RTEL check boxes.
Verifying Network Settings When a static address was assigned or configured for DHCP, after clicking the Apply button, disconnect the Administrator from the printer, power-cycle the printer, and then connect to it once again using the USB, serial, or parallel port. Once the connection is established, the Printer Ethernet Settings fields will be populated either with the addresses entered (for static addressing) or with addresses received from the network (for DHCP configurations.
Configuring a Printer Driver for Network Use In order to print using the driver, a new port must be configured within the printer driver. 1. Locate the appropriate Cognitive driver in the Windows Printers folder. 2. Right-click on the driver and select Properties. 3. Click on the Ports tab. 4. Choose Add Port. 5. Highlight Standard TCP/IP Port and click New Port. Copyright © 2006, Cognitive - 1.800.525.
6. Click Next. 7. In the Printer Name or IP Address box, enter the IP address assigned to the printer. The Port Name box is auto-populated. Click Next. Copyright © 2006, Cognitive - 1.800.525.
8. If necessary, choose Generic Network Card as shown below and then click Next. 9. Click Finished. The driver is now configured and ready to use. Sharing the Printer on a Network ASSUMPTION: IT IS ASSUMED THAT THE PRINTER IS CONNECTED TO A LOCAL MACHINE ALREADY ON A NETWORK. 1. Locate the appropriate Cognitive Driver in the Windows Printers folder. 2. Right-click on the driver and select Properties. 3. Click on the Sharing tab. Copyright © 2006, Cognitive - 1.800.525.
4. Select Share this printer and give the printer a Share name. 5. One a share name has been typed, click Apply. Network Support Materials For more information on configuring Ethernet settings on Cognitive printers, please refer to the Ethernet Printing Information section of the Programmer’s Guide. Copyright © 2006, Cognitive - 1.800.525.
Chapter 7 Chapter 7: Printing Standard Labels and Tags Sources for printed label and tag data include the following: • Label software • CPL programming • Third party applications or interfaces Using Label Software A version of NiceLabel labeling software, designed specially for Cognitive printers, is included on the Companion CD. Please refer to Chapter 3: Installing the Printer Software for Windows 2000 and XP. This software provides label printing and label design capabilities.
After connecting to the printer, select the CPL Editor tab and enter the following text in the Printer Input text area on the left. ! 0 100 100 1 WIDTH 224 PITCH 200 DRAW_BOX 20 0 200 30 2 TEXT 2 20 0 TEST LABEL BARCODE CODE39 20 70 40 1234567894567 END This series of CPL commands instructs the printer to print a simple label with text and a barcode. To print this label, after entering the text, click the Send To Printer button below the text area. The printer prints the following image.
Using Third-Party and Proprietary Applications Labels are frequently printed from commercial software or proprietary applications. Printing from Microsoft Word The instructions below describe how to create both simple and complex labels using Microsoft Word software.
3. Select a Cognitive printer. 4. Click Close to close the Print dialog box. Copyright © 2006, Cognitive - 1.800.525.
Setting Label Size Set up the Word document for the desired label size. 1. On the File menu, click Page Setup. The Page Setup dialog box displays. 2. Set all margins to 0. 3. Click the Paper tab. Copyright © 2006, Cognitive - 1.800.525.
4. Set the correct width and height for the label. The example shows a 2.4” wide by 1” tall label. Copyright © 2006, Cognitive - 1.800.525.
5. Click OK and, if necessary, Fix to reset the margins. The Word document should look similar to the figure below. Copyright © 2006, Cognitive - 1.800.525.
Creating a Label and Barcode Design the label in a Word document. Use the following steps to design a barcode. 1. Select the desired Barcode Font/Type. 2. Enter the numbers for the barcode. A barcode will not display on the screen, but is printed on the label. 3. Set the height of the barcode by adjusting the font size. Use trial and error to adjust the size correctly. Printing a Label Make sure that the printer is connected to the computer and powered on. Ensure that the media is loaded correctly.
Chapter 8 Chapter 8: Troubleshooting C Series printers require minimal user maintenance. When problems do occur, however, it is important to isolate the root cause between hardware or programming issues. Isolating Problems Programming issues can often make problems appear hardware related. Use the following steps to determine the source of the problem.
Print a New Label Format If a known printable format is unavailable then a new format may be created using an available text editor. Creating and sending the simple format listed below should help isolate the problem. ! 0 100 120 1 TEXT 2 25 25 This is a test END If the printer does not print this label but does print labels that were prepared on another system, the system being used may not be compatible with the printer. The most common cause of this is improper end-of-line termination.
Common Issues The following issues are based on technical support records of user questions. LABELS SKIPPING OR PRINTER FEEDING BLANK LABELS Label skipping can frequently be corrected by performing a printer calibration. Refer to the calibration section of Chapter 4. If label skipping continues to occur, inspect the label or software application to verify the page length being sent to the printer does not exceed the physical length of the label.
Type in the following commands to a text editor on the computer: ! 0 0 0 0 (Must use zero; space between each character) VARIABLE ETHERNET IP xxx,xxx,xxx,xxx VARIABLE NETMASK xxx,xxx,xxx,xxx VARIABLE GATEWAY xxx,xxx,xxx,xxx VARIABLE WRITE VARIABLE ETHERNET RESET END Send this file to the printer by selecting File then selecting Print. The printer will not print anything but the ready light will blink on and off. Once a solid Green ready light is visible, cycle the power to the printer.
PRINTING TOO LIGHT Download and install the C Series Administrator configuration software for simplified setting of these values from the Companion CD included with the printer or from the Cognitive web site. These values may be changed using the Printhead Darkness setting located in the Printer Settings tab.
General Troubleshooting Tips EQUIPMENT AND CABLING Make sure that all cables and connectors are installed and secure. Before printing, make sure there is media in the printer and the power and ready green lights are illuminated. If the C Series printer is a thermal transfer unit it requires ribbon to print, and a ribbon will need to be installed in the printer.
Chapter 9 Chapter 9: Printer Specifications Specifications are provided for reference and are based on printer tests using Cognitive brand ribbons and labels. Results may vary in actual application settings or when using products other than recommended Cognitive supplies. Cognitive recommends always qualifying any application with thorough testing. For updated C Series technical specifications please visit us online at: http://www.compactindustrial.com/cseries/techspecs/techspechs.
• CPL programming language • Parallel, Serial, USB-A, and USB-B communication ports • USB-A Host Control • Adjustable position transmissive and reflective index sensing technology to accommodate a wide variety of print media. • Cognitive® printer driver for Windows™ NT, 2000 and XP operating systems. • NiceLabel® SE - Windows™ based WYSIWYG on-screen label design and print application demo software.
Media Specifications Media Types: Direct thermal or thermal transfer labels, tags, wristbands, static labels, and receipt paper. Media Thickness: 0.010” thickness max. Index types: Reflective and transmissive sensors to detect gaps between labels, die-cuts, black-marks, notches, and holes. Media Format: Continuous fanfold (external) or roll with optional intersheet perforations for easy media separation. Media Web Width (label and liner): • 2” Printer: 0.5” (12.7mm) to 2.84” (72mm) • 4” Printer: 2.
Ribbon Specifications Ribbon width: • 2” Printer: 2.4" (61mm) Max. • 2” Nominal Length: 6500” (165m) Max. • 4” Printer: 4.25" (108mm) Max. • 4” Nominal Length: 5500” (140m) Max. Types: Available in Wax, Wax/Resin, and Premium Resin varieties Label Roll Changes per Ribbon Label Roll OD Label Roll ID 2” Label Rolls per Ribbon Roll 4” Label Rolls per Ribbon Roll 5” 1.5” 2.4 2 7” 1.5” 1 .
Bar Code Symbologies and Specifications UPCA ADD 2 EAN 8 128C UPCE ADD 5 EAN 13 CODE128 UPCE1 CODE 39 PLESSE Y EAN128 POSTNET I 2OF5 128A CODABAR Maxicode mode 0 CODE 93 128B MSI PDF417 DataMatrix QR Code Aztec UPCA+ MSI1 S20F5 D20F5 RSS Cognitive Programming Language (CPL) • Communicates in printable ASCII characters • Compatible with mainframe, mini, and PC hosts • Downloadable objects include graphics and bitmap fonts • Automatic serialization of fields • Format inve
Communications Specifications Parallel Interface: Centronics compatible parallel interface (requires cable). High-speed serial interfaces: • Serial RS-232 (requires cable) • Configurable baud rate (1,200 – 115,200 baud), parity, and data bits. Stop bits at 1 or 2. • Software (XON/XOFF) or hardware (DTR/DSR) communication handshake protocols • USB 2.
Physical Specifications Characteristic 2” Ci or Cxi Printer 4” Ci or Cxi Printer Height 7.1” (181mm) 7.1” (181mm) Width 5” (127mm) 6.9” (175mm) Depth 10.04” (255mm) 10.04” (255mm) DT Weight 5.02 lbs (Cxi) 4.91 lbs (Ci) 5.91 lbs (Cxi) 5.88 lbs (Ci) TT Weight 5.23 lbs (Cxi) 5.00 lbs (Ci) 6.10 lbs (Cxi) 6.00 lbs (Ci) Software C Series Administrator: Printer with USB/Serial bi-directional configuration software, included with printer requires Windows driver installation.
Warranty Printer: 24 months from date of purchase. (requires registration and excludes printheads) Printhead: 6 months or 500,000 inches using Cognitive’s approved media MTBF (Mean time between failures): 2,000,000 inches (Does not include printhead dots out condition) Copyright © 2006, Cognitive - 1.800.525.
Chapter 10 Chapter 10: Consumables Please refer to the Consumables Guide and Product Guide for the latest information on consumables which are compatible with all C Series printer models. Compatible Media Cognitive stocks a wide variety of labels, tags and ribbons for use in Cognitive thermal printers. Cognitive stock items range from paper labels and tags in various sizes and synthetic jewelry labels to RFID labels and hospital wristbands.
C O N S U M A B L E S DT Labels and Tags Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items Rolls per per roll case Index Stock item Part # .75x.75 1 DT Paper Permanent In 4.75 1.5 2285 12 Gap N 03-02-1825 1.15x1 1 DT Paper Permanent In 4.75 1.5 1685 12 Gap N 03-02-3004 1.15x1 2 DT Paper Permanent In 4.75 1.5 3370 12 Gap Y 03-02-1520 1.15x1 2 DT Paper Removable In 4.75 1.5 3370 12 Gap Y 03-02-1897 1.
C O N S U M A B L E S Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items Rolls per per roll case Index Stock item Part # 2.4x3 1 DT Paper Permanent In 4.75 1.5 627 12 Gap Y 03-02-1521 3x1 1 DT Paper Permanent In 5 1.5 2480 12 Gap N 03-02-2114 3x1 1 DT Paper Permanent In 7 1.5 5600 6 Gap Y 03-02-2604 3x1 1 DT Paper Permanent In 4.75 1.5 1775 12 Gap N 03-02-1821 4.25x1 1 DT Paper Permanent In 5 1.
C O N S U M A B L E S TT Labels and Tags Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items per roll Rolls per case Index Stock Item Part # .75x.75 1 TT Paper Permanent In 4.75 1.5 2285 12 Gap N 03-02-1832 1.15x1 1 TT Paper Permanent In 4.75 1.5 1685 12 Gap N 03-02-3005 1.15x1 2 TT Paper Permanent In 4.75 1.5 3370 12 Gap Y 03-02-1731 1.15x1 2 TT Paper Removable In 4.75 1.5 3370 12 Gap Y 03-02-1898 1.
C O N S U M A B L E S Size (WxH”) # up Print type Material Adhesive Wind OD” Core” Items per roll Rolls per case Index Stock Item Part # 3x1 1 TT Paper Permanent In 5 1.5 2480 12 Gap N 03-02-2133 3x1 1 TT Paper Permanent In 7 1.5 5600 6 Gap N 03-02-2597 3x1 1 TT Paper Permanent In 4.75 1.5 1775 12 Gap Y 03-02-1824 4.25x1 1 TT Paper Permanent In 5 1.5 2350 12 Gap N 03-02-2134 4.25x1 1 TT Paper Permanent In 7 1.
C O N S U M A B L E S Size (WxH)) # across Print type Material Adhesive Wind OD” Core” Index Stock Items Rolls per roll per case item Part # 2x.56 1 DT Vinyl Permanent In 7 1.5 7600 N 03-02-2574 Print type Material Adhesive Wind OD” Core” Items Rolls per roll per case Index Stock item Part # 6 Gap TT Butterfly Labels Size (WxH)) # across 2x.56 1 TT Vinyl Permanent In 4.75 1.5 2665 12 Gap Y 03-02-1803 2x.56 1 TT Vinyl Permanent In 4.75 1.
C O N S U M A B L E S Size (WxH)) # across Print type Thickness Wind OD” Core” Items per roll Rolls per case Index Stock item Part # 2.4x1 1 DT 7.5 mil In 4.75 1.5 1500 12 Gap Y 03-02-1785 2.4x1 1 DT 7.5 mil In 5 1.5 2100 12 Bar Y 03-02-2108 2.4x1 1 DT 7.5 mil In 5 1.5 2100 12 Gap N 03-02-2107 2.4x1 1 DT 7.5 mil In 7 1.5 4800 6 Bar N 03-02-2578 2.4x1 1 DT 7.5 mil In 7 1.5 4800 6 Gap N 03-02-2568 2.4x2 1 DT 7.5 mil In 4.75 1.
C O N S U M A B L E S Ribbons To learn more about the various ribbon types please refer to the Consumables Guide on the Companion CD or the Cognitive web site: http://www.compactindustrial.com/cseries/documentation/documentation.htm l Figure 10-1. Ribbon Spec Diagram • Wax ribbons are best for general purpose labeling. • Wax/resin ribbons are a good choice for moderate scratch, abrasion and mild chemical resistance. • Resin ribbons provide the best performance in harsh environmental conditions.
C O N S U M A B L E S Width (Inches) Length (Inches) Formulation Printer Compatibility Stock item Part # 03 2.4 5496 Premium Resin Del Sol/ C Series Y 04-00-004402 4.25 5496 Premium Resin Del Sol/ C Series Y 04-00-004102 2.4 6500 Premium Resin C Series 04-00-004602 Y Accessories For more details on Cognitive C Series accessories please refer to the Printer Product Guide on the Companion CD or the Cognitive web site: http://www.compactindustrial.com/cseries/documentation/documentation.
Chapter 11 Chapter 11: Cleaning and Preventive Maintenance The C Series printer is designed to provide exceptional service with a minimum of preventive maintenance. Cognitive recommends cleaning the printer on a regular basis using standard Cognitive cleaning supplies. Cleaning Instructions C Series Cleaning Supplies Part # 14-00-0002 Size (inches) none Items per box 12 Description Cleaning pen The exterior is cleaned with a lint-free cloth, and if necessary, a mild detergent solution.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 1. Open the print mechanism. Turn the printer off when cleaning the printhead. Make sure the printhead is completely dry before turning the printer back on. Figure 12-2. Cleaning the C Series Printer Parts 2) Clean the printhead (A), platen (B), and the index sensors (C and D) with a soft, lint-free cloth saturated with 99 percent isopropyl alcohol.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E Printhead Assembly Removal and Replacement NOTE: IF THE C SERIES PRINTER IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USER’S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER WARRANTY. Printhead Assembly Removal 1. Open the User Interface Cover, and carefully cut the cable tie located on the right hand side of the printhead bracket. 2.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 3. Remove the screw holding the green ground wire to the bracket. 4. Remove the printhead cable harness from the printhead, and remove the twowire LED harness from the LED connector. Copyright © 2006, Cognitive - 1.800.525.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E Printhead Assembly Replacement NOTE: IF THE C SERIES PRINTER IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USER’S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER WARRANTY. 1. Attach the new printhead assembly to the printhead harness, and attach the LED harness to the LED connector. 2.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 3. Position and tighten the tie as shown. Clip off the excess tie. 4. Secure the ground wire to the bracket, ensuring that the lock washer is between the wire lug and the bracket shield. Tighten the screw to 3 in-lbs. 5. Position the springs over the spring guides on the bracket, and then slide the right printhead bracket support tab over the mechanism right side printhead support platform feature. Copyright © 2006, Cognitive - 1.800.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 6. Keeping the right side tab on the platform, rotate the left side of the printhead forward so that it clears the left side printhead platform support. 7. Push the printhead up and back to position the left side printhead bracket support tab on the left side platform. 8. Ensure the printhead has free movement by pressing up in the center of the printhead assembly.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E Platen Assembly Removal and Replacement NOTE: IF THE C SERIES PRINTER IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USER’S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER WARRANTY. Platen Assembly Removal 1. Remove the front bezel by removing the two screws it the front, center, underside of the printer. 2.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 3. Remove the three screws indicated. 4. Remove two screws at the rear of the printer. 5. Remove the media guides by removing the four screws holding down the media guide bottom plate. Copyright © 2006, Cognitive - 1.800.525.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 6. Remove the media guide gear and set aside. Then, unscrew the two screws exposed after the guides were removed. 7. Locate the screw near behind the head down switch on the right side of the mechanism. Remove that screw. 8. Spread the enclosure apart slightly. Then, lift the enclosure back and up, away from the rest of the printer.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 9. Remove the front bezel. See the front bezel removal section of the enclosure removal section. 10. Slide the right side platen bearing past its plastic snap, toward the front of the printer. 11. Slightly bias the enclosure away from the left side of the platen. Slide the left side of the platen out of its plastic snap, toward the front of the printer. CAUTION: BE CAREFUL NOT TO LOSE THE BEARING FROM THE RIGHT SIDE OF THE PLATEN.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E Platen Assembly Replacement NOTE: IF THE C SERIES PRINTER IS WITHIN THE WARRANTY PERIOD, THE USER MUST SEND THE PRINTER IN TO AN AUTHORIZED REPAIR CENTER. ALL USER’S MUST NOT REPLACE THE PRINTHEAD ASSEMBLY OR PLATEN ASSEMBLY IF THE PRINTER IN UNDER WARRANTY. 1. During installation of the platen, note the small diameter of the platen bearing snap feature. That area goes down into the platen bearing snaps. 2.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 3. Slide the right side platen bearing into its plastic snap. Ensure the platen rotates in its bearings. There will be a small amount of resistance due to the gears and the motor. 4. Install the front bezel according to bezel installation section of the enclosure document. 5. Slightly spread the front of the enclosure, and begin sliding it forward on the base.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 6. Ensure that the enclosure on-off switch tab is above the on-off switch as shown. That will help properly locate the enclosure on the base. Check the fit of the enclosure to the base. The User Interface Cover should rotate freely. That indicates proper location of the enclosure. 7. Install and torque the two screws shown at right. Torque to 2.5 in.-lbs. 8.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 9. Expose the underside of the printer, install and torque the three screws at the locations shown. Torque to 3 in.-lbs. 10. Install and torque the two rear screws as shown. 11. Slightly separate the enclosure, and install the front bezel. Copyright © 2006, Cognitive - 1.800.525.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E 12. Snap the enclosure into position, and ensure a good fit between both sides of the enclosure and the front bezel. 13. Install and tighten the two bezel screws as shown. Torque to 3 in.-lbs. Copyright © 2006, Cognitive - 1.800.525.
Chapter 12 Chapter 12: Support Contacting Customer Support If technical assistance is required for the C Series printer and the troubleshooting suggestions in this guide do not solve the issue, please refer to the following support services to obtain assistance. Telephone Technical Support During the warranty period, please obtain assistance from the Cognitive C Series Technical Support Team. Service and Repair: Hours: 8AM-5PM Mountain Standard Time (MST). Toll Free: +1.888.632.8292 Telephone: +1.720.
C Series Sales Support For all C Series printer orders please contact your local reseller or Cognitive Solutions Customer Service from 8AM-5PM Mountain Standard Time (MST) at: Toll Free: +1. 800.525.2785 Telephone: +1. 720.221.9497 Fax: +1.303.279.9517 E-Mail: customerservice@cognitive.com Copyright © 2006, Cognitive - 1.800.525.
Index hex dump · 50, 84 A Accessories · 106 Administrator · 54 Automatic Address · 70 I Index Sensor · 9 indicators · 16 Inward Wound Media · 35 B barcode · 77 K keypad button functions · 10 C Cleaning · 107 Communications · 14 Compatible Media · 98 connectors · 16 contact · 2 controls · 16 CPL Programming · 76 Customer Support · 123 L Large Roll OD Media · 43 LCD control panel · 3 LCD Menu Structure · 12 Loading Labels · 34 Loading Ribbon · 24 M D DHCP · 71 Driver Installation · See Printer Set Up D
P Platen · 9 POWER LED · 3 Printer Power Test · 22 Printer Requirements · 14 Printer Set Up · 53 Printhead · 5, 9 Programmer’s Guide · 1 Ribbon drive gears · 5 Ribbon Supply Core Notches · 28 ribbon supply roll · 28 Ribbons · 105 S Quick Start Guide · 1 Self Test · 50, 84 Software Installation · See Printer Set Up spindle slot · 5 Static Address · 69 Supply Clutch · 8 Supply Spindle · 8 R U READY · 16, 22 READY LED · 3 USB-A · 7 USB-B · 7 Q Copyright © 2006, Cognitive - 1.800.525.
