Specifications

LWLCWH COLUMBIA BOILER COMPANY REV. 13106
4
SERVICE POLICY
Anything mechanical will inevitably need servicing. Steam and hot water boilers are
routinely serviced by the installer or another boiler maintenance company. Occasionally
the service technician may be unable to determine the cause of the problem. In this sit-
uation, the dealer or service organization should contact the selling distributor for help.
Should the problem persist, the distributor will contact the sales representative for
assistance. Depending on the extent of the problem, the representative may request
technical assistance from the factory.
If the problem cannot be resolved by the representative, he should contact the
Technical Service/Engineering Department at the factory. The sales representative will
need the following information. It is essential that this information be available to assure
prompt service.
Boiler Model and Size (HP)_____________________________________________________
Boiler Serial Number __________________________________________________________
Boiler National Board Number _________________________________________________
Date Installed ________________________________________________________________
Burner Type and Model ________________________________________________________
Primary Burner Control Type ______________________________________________
Installer’s Name ______________________________ Phone (____)____________________
Address ____________________________________________________________________
Distributors Name ___________________________ Phone (____)_____________________
Address _____________________________________________________________________
Sales Representative _________________________ Phone (____)_____________________
Address ____________________________________________________________________
Specific Problem - Detailed