User's Manual

MCPA TBS SYSTEM USER MANUAL
ENU:1-0-0 Copyright Comba Telecom Ltd., March 2009. All rights reserved Page4-25
4.2 APPENDIX B: SERVICE POLICY AND RETURN OF EQUIPMENT
The repair of individual units and modules of this equipment is not considered practicable
without factory facilities. It is, therefore, the policy of Comba whereby faulty units or modules
are returned to the local agent for repair. To enable an efficient, prompt after sales service to
be provided for the diagnosis, repair and return of any faulty equipment, please comply with
the following requirements.
Items to be sent for repair should be packaged so as to provide both electrostatic and physical
protection and a Repair Material Authorization (RMA) should be completed giving the required
information. A sample RMA form is provided in Appendix C.
This request must be included with the item for repair, items for repair should be sent to the
nearest Comba office:
COMBA TELECOM LTD.
USA Office
Address: 2390 Bering Drive, San Jose, CA 95131, USA
Tel: [phone]
Fax: [phone]
Email: [e-mail]
Hong Kong Office
Address: 611 East Wing, No. 8 Science Park West Avenue, Hong Kong Science Park,
Tai Po, Hong Kong.
Tel: [phone]
Fax: [phone]
Email: [e-mail]
Singapore Office
Address: 865 Mountbatten Road, Katong SC #05-43, Singapore 437844
Tel: + 65 6345 4908
Fax: + 65 6345 1186
Email: [e-mail]
Thailand Office
Address: 3
rd
Floor, T. Shinawatra Building, 94 Sukhumvit Soi 23, Sukhumvit Road,
Klongtoeynua, Wattana, Bangkok 10110
Tel: [phone]
Fax: [phone]
India Office
Address: Suite No. 2, E-172, TSH House, Greater Kailash – I, New Delhi – 110 048, India
Tel: + 91 11 5173 9997 / 8
Fax: + 91 11 5173 9996