R DXP, DXP Plus, and FX Series Digital Communications System Non-LCD Telephone Reference Manual R 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY 9 * 0 # MESSAGE TAP TRNS/CONF SPEAKER MUTE HOLD R R 1 QZ 2 ABC 3 DEF 1 QZ 4 GHI 5 JKL 6 MNO 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 7 PRS 8 TUV 9 WXY 0 OPER # 0 OPER # SHIFT MUTE TRNS/CNF TRNS/CNF SPEAKER HOLD TAP INTERCOM SPEAKER SHIFT MUTE HOLD TAP INTERCOM
This user’s guide applies to the following system and telephone models: System Models: • DXP systems with software 12A and later. • DXP Plus systems with software 12A and later. • FX Series with software 12A and later. Telephone Models: • Impact 8124S-** Rev. A and later. • Impact 8112S-** Rev. A and later. • Impact 8112N-** Rev. A and later. • Impact SCS 8212S-** Rev. A and later. • Impact SCS 8212N-** Rev. A and later.
GCA70–249 Contents Contents 1 Introducing The Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.3 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 1.4 Knowing Your Telephone’s Functions . . . . . . . . . . . . . . . 1–8 1.5 Understanding What The Lights Mean. . . . . . . . . . .
Contents GCA70–249 4 Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.1 Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Handling Hold Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.3 Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.4 Handling Park Recalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4–1 4–3 4–4 4–5 5 Transferring Calls . . . . . . . . . . . .
GCA70–249 7.17 7.18 7.19 7.20 Contents Using The Tracker Paging System . . . . . . . . . . . . . . . . . Using E and M Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . Mark Problem Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . . 7–17 7–19 7–22 7–23 8 Sending And Receiving Non-Verbal Messages . . . . . . . . . . . 8.1 Lighting The Message Waiting Light . . . . . . . . . . . . . . . . 8.
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GCA70–249 1 1.1 Introducing The Telephone Introducing The Telephone Using This Guide This user’s guide describes your Comdial Impact telephone and tells you how to use it. The sections in this introductory chapter help you become familiar with your telephone’s controls and indicators. The remaining sections are titled as follows: 1.2 Overview 1.3 Using Your Speakerphone 1.4 Knowing Your Telephone’s Functions 1.
Introducing The Telephone GCA70–249 You can program many of the buttons on your telephone to enhance the unit’s versatility and usability.
GCA70–249 1.2 Introducing The Telephone Overview This user’s guide covers five different telephone models. The overall operation of each telephone is very similar, but there are several differences between the telephones: • The 8112N and 8212N do not have speakerphone capability. Therefore, you must lift the handset to perform any telephone functions (making calls, answering calls, programming your telephone, etc.). • The 8112N and 8212N telephones cannot use the Group Listen feature.
Introducing The Telephone 1.3 GCA70–249 Using Your Speakerphone On the speakerphone-equipped models (8124S-**, 8112S-**, and 8212S-**) the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.
GCA70–249 Introducing The Telephone Speakerphone User Guidelines • Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party. • Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.
Introducing The Telephone GCA70–249 Line Buttons, DSS/BLF Buttons Programmable Buttons Handset Intercom Button* R Telephone Speaker 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO 6 PRS 7 TUV 8 WXY 9 * 0 # MESSAGE TAP Dialpad* Message Button* TAP Button* Transfer/Conference Button* TRNS/CONF SPEAKER Speaker Button* MUTE HOLD Mute Button* SCS001 Volume Up Volume Down Hold Button* Microphone Opening *NOTE: These are default button locations.
GCA70–249 Introducing The Telephone INL001 Handset Speaker Line Buttons, DSS/BLF Buttons, Programmable Buttons Dialpad R Transfer/ Conference Button 1 QZ 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO Volume Down 7 PRS 8 TUV 9 WXY Volume Up 0 OPER # Message Waiting Light TRNS/CNF HOLD Mute Button INTERCOM TAP SHIFT SPEAKER MUTE Shift Button Hold Button TAP Button Speaker Button Intercom Microphone Button Opening Connectors On Bottom Of Telephone Handset Line Cord ! 8124S Speakerphone Handset Speake
Introducing The Telephone 1.4 GCA70–249 Knowing Your Telephone’s Functions Your telephone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding What The Lights Mean for information about the lights associated with your telephone’s buttons. Hold Button • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. Intercom Button • Selects an intercom path.
GCA70–249 Introducing The Telephone pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier. Speaker (not available on 8112N and 8212N) • Sounds distant party’s voice. • Sounds ringing and call-in-progress tones. Speaker Button (not available on 8112N and 8212N) • Turns your speaker on or off. • Disconnects a call when you are on a handsfree call. • Ends or cancels programming.
Introducing The Telephone 1.5 GCA70–249 Understanding What The Lights Mean The lights (LEDs) on your telephone indicate the status of lines, features, and intercoms. Next to a Direct Station Select (DSS) button: Steady red = station is in use. Flashing red = station is receiving a call. Winking red = message-waiting light set for you by station associated with that DSS button.
GCA70–249 Introducing The Telephone On steady (with telephone on hook and idle) = background music is turned on. Flashing = feature programming is in progress. Above the MUTE button: On steady = called party cannot hear your conversation. Above the SHIFT button: On steady = shift mode is activated to allow access to second level speed dial numbers programmed at DSS button locations.
Introducing The Telephone 1.6 GCA70–249 Adjusting The Telephone Pedestal (Models 8212S and 8212N only) Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal. • To adjust the pedestal, 1. Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand 2.
GCA70–249 2 2.1 Answering Calls Answering Calls Answering Outside Calls A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset; a red light will flash for any other ringing line. • When you hear outside ringing and observe a flashing light, answer the call as follows: 1.
Answering Calls 2.3 GCA70–249 Answering Calls At Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button.
GCA70–249 2.4 Answering Calls Answering Night Transferred Calls The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone.
Answering Calls 2.5 GCA70–249 Making A Call Pick-Up Often, the installer arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number. • To answer a call that is ringing within your group, 1. Lift handset and press INTERCOM. 2. Dial # 4. 3.
GCA70–249 2.6 Answering Calls Responding To A Subdued Off-Hook Voice Announcement Your installer can set your speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call.) The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.
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GCA70–249 3 3.1 Making Calls Making Calls Making Calls The 8212N and 8112N telephones require that you lift the handset before performing any operations with the telephone. When using the 8212S, 8112S, and 8124S, however, you may do one of three things in order to use the telephone: lift the handset, press the INTERCOM button, or press the SPEAKER button. 3.2 Dialing Automatically The Automatic Dialing feature provides one- or two-button speed dialing using programmable buttons with stored numbers.
Making Calls GCA70–249 • To automatically dial a speed dial number stored at one of the programmable buttons on your station (8112N and 8212N), 1. Lift handset and press TAP. 2. Press preprogrammed speed dial button (line selection is usually a part of the stored speed dial number), —OR— press SHIFT button, then press preprogrammed button (to choose a number stored as a second choice at that button).
GCA70–249 3.3 Making Calls Dialing Manually You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your speakerphone, it will automatically select a line for use when you lift the handset. • To dial an outside number manually, 1. Lift handset or press line button and dial number. 3.
Making Calls GCA70–249 • To later redial the saved number, 1. Lift handset or press line button. 2. Press SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier). 3.4.1 Using The Automatic Redial Feature (8124S, 8112S and 8212S only) If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue.
GCA70–249 Making Calls • To interrupt the redialing procedure so that you can use your telephone to make a call, NOTE: You can only do this if the suspend automatic redial feature is enabled. 1. While your telephone is in the process of dialing a number, press the AUTOMATIC REDIAL button twice. This treats the number as answered, and then puts the number back in the automatic redial queue.
Making Calls 3.6 GCA70–249 Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line. • To queue for a line group, 1. Lift handset or press INTERCOM. 2. Dial the line group access code. 3. Dial ✳ 6. • If you have line appearance for a particular line and wish to queue for it, 1.
GCA70–249 Making Calls (The following instructions assume a tone-first default setting. Any user can change a call to voice announce signaling by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.) • To manually cause the other telephone to ring, 1. Lift handset or press INTERCOM. 2. Dial extension number (called telephone will ring). • To tone call automatically, 1. Press DSS button (called telephone will ring).
Making Calls 3.8 GCA70–249 Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy tone or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time. • To camp on at any busy station, 1. Dial ✳ 6 when you hear a busy tone. 2. Hang up the handset.
GCA70–249 3.9 Making Calls Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station. • To camp on at a station for which you hear ringing but receive no answer, 1. Dial ✳ 6 and hang up the handset. Callback will occur after any activity is initiated at dialed station.
Making Calls GCA70–249 3.10 Camping On At A Busy Station And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work). • To activate call waiting when you hear a busy tone, 1. Dial ✳ 6 (called party hears tone). 2. Wait on line for reply.
GCA70–249 Making Calls 3.11 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) You can override a call in progress or a Do Not Disturb condition at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled through programming, an error tone will sound and screen options will remain displayed.) • To override an in-progress call or a Do Not Disturb condition at another telephone, 1.
Making Calls GCA70–249 3.12 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. Your telephone provides a SOHVA button for this purpose. You decide whether to deliver a SOHVA message, camp on at that station, set a message-waiting indicator, or hang up when you hear an intercom busy tone. • Make a SOHVA announcement using the SOHVA button as follows: 1.
GCA70–249 4 4.1 Placing Calls On Hold Placing Calls On Hold Holding Calls You can place a call on hold and pick it back up a short time later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up. With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.
Placing Calls On Hold GCA70–249 NOTE: The TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding. • To place a call on exclusive hold, 1. Press HOLD twice. • To retrieve exclusive hold, 1. Press line button of held call (with flashing light), —OR— press TAP (if station does not have line appearance). • To place a call on directed station hold, 1. Answer call. 2. Press INTERCOM. 3. Dial ✳90. 4.
GCA70–249 4.2 Placing Calls On Hold Handling Hold Recalls After a call has been on hold for a period of time (set by the installer of your system), the system will cause a hold recall tone burst to sound at your telephone and the flash rate of the line button to become faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall period (you will hear four short tone bursts at 12-second intervals).
Placing Calls On Hold 4.3 GCA70–249 Parking Calls You can place a call on hold in the system so that it can be answered from any station that does not have line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered. If the call is not answered within a specified period of time, the system will send it back to your station for service (this is known as a park recall).
GCA70–249 4.4 Placing Calls On Hold Handling Park Recalls When a parked call times out of the system, it will return to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals). • To answer a park recall, 1. Press associated line button. The call will then connect to your station. • To place a park recall on hold at your station, 1. Press associated line button to connect the call to your station. 2. Press HOLD.
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GCA70–249 5 5.1 Transferring Calls Transferring Calls Transferring Calls—Screened You can answer a call at your speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer. If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.
Transferring Calls 5.2 GCA70–249 Transferring Calls—Unscreened You can answer a call at your speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.
GCA70–249 5.3 Transferring Calls Making A Hot Transfer A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone. The system handles the release in a way that does not require the called party to retrieve the call (the call does not ring at the station). This feature is useful for transferring calls to people who need to work in a handsfree mode.
Transferring Calls 5.4 GCA70–249 Transferring Calls Using Quick Transfer When the quick transfer method has been programmed by the installer, it allows you to do an automatic screened or unscreened transfer of an incoming line call without pressing the TRANSFER/CONFERENCE button. The transfer occurs automatically whenever you answer a call and then dial the intercom number, or trunk group access or ARS access code for the transfer location. • To do a quick screened transfer to intercom or tie line, 1.
GCA70–249 6 6.1 Conferencing Calls Conferencing Calls Conferencing Telephones Together When you join your speakerphone together with several other telephones on the same call, the result is called conferencing. When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
Conferencing Calls GCA70–249 • To retrieve a line from hold and bring that party back into the conference, 1. Press TRANSFER/CONFERENCE. 2. Press line button. 3. Press TRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference. • To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1.
GCA70–249 7 7.1 Using The Other Telephone Features Using The Other Telephone Features Blocking Voice-Announce Calls You can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks subdued off-hook voice announcements. • To block voice-announced calls, 1. Press INTERCOM. 2. Dial ✳2. • To un-block voice-announced calls, 1. Press INTERCOM. 2. Dial #2.
Using The Other Telephone Features 7.2 GCA70–249 Diverting Incoming Calls To Another Station Call diverting permits you to send an incoming call to another station that you have previously designated. You can divert an incoming call to the designated station whether you are busy or idle. You must program a CALL FORWARD button (using the instructions in the programming section) on your speakerphone to serve as a call divert button. • To identify the station to receive diverted calls, 1. Press INTERCOM.
GCA70–249 7.3 Using The Other Telephone Features Entering Account Codes If the installer has arranged your system for account code entry* to enhance the SMDA reports, you may be signaled to enter an account code before dialing or after answering a call. Depending upon how the installer has programmed your system, these account codes may be “forced” (mandatory) for dialing outside numbers. *System must be activated through installer programming to accept account codes.
Using The Other Telephone Features GCA70–249 7.4 Entering Authorization Codes Authorization codes give you a walking class of service option. Walking class of service provides you with the ability to use your class of service (COS) features, prime line assignments, and exception numbers on any telephone in the system. This means that you will not be limited by features that are available to the particular telephone you happen to be using.
GCA70–249 Using The Other Telephone Features • To unlock your telephone, 1. Press installer-programmed LOCK button. 2. dial your authorization code (remember, include any pauses that you inserted when you locked your telephone). 7.5 Forwarding Calls You can permanently forward the calls that normally ring at your telephone to another telephone. You can forward just your prime line and intercom calls, or you can forward all of your calls.
Using The Other Telephone Features 7.6 GCA70–249 Listening To A Call Over The Telephone Speaker (Group Listening) You can turn on the speaker in your speakerphone while you have the handset lifted. The distant party’s voice then sounds over the speaker as well as over the handset; however, only your handset microphone is active. This group listening feature also works if you are using your headset (only the headset microphone will be active).
GCA70–249 7.8 Using The Other Telephone Features Monitoring A Conversation Between Two Telephones (Service Observing) If your speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook. • To monitor another station at any time, 1. Press INTERCOM. 2. Dial # 03. 3. Dial extension number of telephone to be monitored. 4.
Using The Other Telephone Features GCA70–249 7.10 Sending A Paging Announcement Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers. All-call sounds the announcement through all telephones, while zone paging sounds the announcement only through those telephones located in a specific area.
GCA70–249 Using The Other Telephone Features 7.11 Setting A Do Not Disturb Condition At Your Station This feature keeps calls from ringing at your speakerphone, and makes your station appear busy to intercom calls. If your installer has programmed your station to have this feature, you can enable it as needed. Generally, callers cannot override this feature. They hear two quick tone bursts every two seconds when they call a telephone that is set to the do not disturb mode.
Using The Other Telephone Features GCA70–249 7.12 Setting The Volume Control The volume control on your telephone is a multipurpose control you can use to set the volume of the ringer, the speaker, the handset, the headset, background music, and the group listening mode. You can either press and hold down the VOLUME UP or VOLUME DOWN button to automatically step through the volume levels for each mode, or you can press the switch once for each change in volume you desire.
GCA70–249 Using The Other Telephone Features • There are eight speaker loudness levels. Set these levels for the current call as follows: 1. While on a call and in speakerphone mode, press VOLUME UP or VOLUME DOWN once for each change in loudness you desire (since the 8112N and 8212N are not speakerphones, the speaker loudness setting is not available). • There are at least eight handset loudness levels that you can set for the current call as follows: 1.
Using The Other Telephone Features GCA70–249 • To set a permanent speaker, handset, or group listening loudness for all future calls, 1. Press INTERCOM. 2. Activate speaker, handset, or group listen mode to be affected. 3. While in that mode, press VOLUME UP or VOLUME DOWN to adjust loudness. 4. Dial ✳✳ 7 or press a preprogrammed VOLSV button to hold the loudness at the last setting for all future calls. 5. Repeat this procedure in each mode until you’ve set all default volume levels. 7.
GCA70–249 Using The Other Telephone Features 7.14 Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse (rotary dialing), the installer arranges your telephone to dial in this manner. If you need to send tones during a dialing sequence (for example, to send bank-by-telephone tones), you can convert to tone dialing mode while dialing. The system will switch back to pulse dialing when you end your call.
Using The Other Telephone Features GCA70–249 7.16 Using Direct Inward System Access (DISA) This feature allows you to call into the DXP digital communications system from an external telephone. You can call directly to intercom extensions and talk to the intercom parties or, if the system includes a voice mail option, leave messages for them if they are not available.
GCA70–249 Using The Other Telephone Features • To make a DISA call to an intercom number, 1. Dial number for DISA line (listen for voice prompt if available). 2. Dial extension number. 3. If station does not answer or is busy you will either hear busy tone or hear voice prompt if available. If you dial an invalid number, you will hear error tone. 4. If voice prompt provides dialing codes, dial proper code for services such as: track, message waiting, or voice mail.
Using The Other Telephone Features GCA70–249 System Features Available To DISA Callers Default Dialing Code Account code entry ✳04 Automatic route selection access 9 Call waiting on busy ✳6 Do not disturb override ✳03 Intercom dialing/call announcing nnnn Message wait reset* #3 Message waiting set* ✳3 Personal speed dial* ✳01 System speed dial ✳01✳ Tracker access** ✳8 Tracker page orbit retrieval** #8 Trunk group access 9, 80–89, 60–64 Zone paging 70–77 * You must have an assigne
GCA70–249 Using The Other Telephone Features 7.17 Using The Tracker Paging System The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) is dependent upon the Tracker pager model in use at the station.
Using The Other Telephone Features GCA70–249 • To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. Answer call and press TRANSFER/CONFERENCE. 2. Dial extension number. 3. If the called station does not answer or is busy, press (INTERCOM, and dial ✳ 8). 4. Hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted). 5. Press SPEAKER button to end.
GCA70–249 Using The Other Telephone Features 7.18 Using E and M Tie Lines E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations. In these applications, your system is directly tied to another similar system at the remote site(s).
Using The Other Telephone Features GCA70–249 • To transfer a call over an E & M tie line, 1. Answer the incoming call. 2. Press the TRANSFER/CONFERENCE button. (You can eliminate this step if the installer has configured your system for quick transfer and you are accessing the E & M line with a group access code.) 3. Dial the E & M access code that was assigned by the installer, or dial 9 (if your system was configured by the installer to use Automatic Route Selection (ARS)).
GCA70–249 Using The Other Telephone Features • To set up a conference call on an E & M tie line, 1. Make first call. 2. Press TRANSFER/CONFERENCE; call is placed on hold automatically. 3. Select next line and make next call. 4. Press TRANSFER/CONFERENCE to establish conference. 5. Repeat the last three procedures to add more parties for up to a 7-party conference (including yourself). • To continue conversation on remaining line after other outside lines have dropped out of conference, 1.
Using The Other Telephone Features GCA70–249 7.19 Mark Problem Line Your programmer can arrange the system so you can mark a line that is not functioning properly. You do this by pressing a pre-programmed MARK button or by dialing a feature code of your choice. After you have marked a particular line a programmed number of times, the system takes the line out of service (unless programmed otherwise). When the system takes the line out of service, it logs the condition and triggers an alarm.
GCA70–249 Using The Other Telephone Features 7.20 Using The IMIST Module Impact SCS 8212S and 8212N telephones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the telephone. Depending on system programming, you can use the IST device to make outgoing calls and receive incoming calls.
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GCA70–249 8 8.1 Sending And Receiving Non-Verbal Messages Sending And Receiving Non-Verbal Messages Lighting The Message-Waiting Light If the system installer designates your speakerphone as a central message desk or programs it to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. This light lets that telephone user know that you have a message for him or her.
Sending And Receiving Non-Verbal Messages GCA70–249 • To turn on the message-waiting light (and a broken dial tone) at an idle telephone, 1. Press INTERCOM. 2. Dial ✳ 3. 3. Dial extension number of station to be alerted. The message-waiting light of called station will flash. • To turn off the message waiting light at a busy or idle station, 1. Press INTERCOM. 2. Dial # 3. 3. Dial extension number of station that was alerted. The message-waiting light of called station will turn off.
GCA70–249 8.2 Sending And Receiving Non-Verbal Messages Sending Messages To LCD Speakerphones You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. These messages give the caller information on your telephone status. Get a list of the available messages from the attendant and write them on the blank chart on the next page. • To turn on a message from your telephone, 1. Press INTERCOM, then dial ✳ 02. 2.
Sending And Receiving Non-Verbal Messages LCD MESSAGE LIST (Write the attendant supplied messages here.
GCA70–249 8.3 Sending And Receiving Non-Verbal Messages Sending Response Messages By programming one or more RESPONSE MESSAGE buttons on your speakerphone, you can respond with a variety of messages to many calling situations. For example, if you call another station and receive a busy signal or no answer, you can send one of 30 system-supplied messages, or you can send the same message each time the situation arises.
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GCA70–249 9 9.1 Programming Your Telephone Programming Your Telephone Programming For Speed Dialing Speed dialing is a feature that lets you: • • • store and dial lengthy numbers using one or two buttons, store and dial intercom numbers of frequently called telephones. store frequently used feature codes.
Programming Your Telephone GCA70–249 Speed Dial Numbers (Programmable Buttons) 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers (Keypad Buttons) 1 6 2 7 3 8 4 9 5 10 9 – 2 Non-LCD Reference Manual
GCA70–249 9.2 Programming Your Telephone Storing Speed Dial Numbers • To store an outside number as a speed dial number, proceed as follows: NOTE: Programming overwrites existing speed dial numbers at button locations. 1. Press INTERCOM. 2. Dial ✳ ✳ 1. 3. Press programmable button or dial pad button to choose storage location (remember, to access second level storage at a programmable button, press SHIFT first). 4.
Programming Your Telephone 9.3 GCA70–249 Storing DSS Numbers • To store an intercom number as a DSS number, NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers. 1. Press INTERCOM. 2. Dial ✳✳ 3. 3. Press programmable button to choose DSS location. 4. Dial extension number. 5. Press next location button and store next DSS number. 6. Repeat the previous step until all DSS numbers are stored, —OR— press SPEAKER to end.
GCA70–249 9.4 Programming Your Telephone Storing The Feature Buttons If you find that you are using certain features often, you can create feature access buttons to make operations easier. Some features that you may want to use frequently are defined as follows: Account Code Button (ACCT)—allows you to enter an account code for call record purposes. Automatic Call-Back Button (CAMP)—arranges the system to ring your telephone and another person’s telephone as soon as the other telephone becomes idle.
Programming Your Telephone GCA70–249 You can store feature access codes at programmable buttons to provide yourself with one-button access to features that you use quite often. To find your feature codes of interest, turn to the Quick Reference Guide located at the end of this publication. • To create these feature access buttons, proceed as follows: 1. Press INTERCOM. 2. Dial ✳ ✳ 3. 3. Press programmable button to choose storage location. 4. Dial the access code for the feature. 5.
GCA70–249 9.5 Programming Your Telephone Storing The Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, or to send an LCD message to another LCD telephone that you call and receive a busy signal or no answer. A fixed RESPONSE MESSAGE button sends the same preselected message every time; you can program multiple fixed response message buttons at your station.
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GCA70–249 10 DSS/BLF Console Operating Your Telephone With A DSS/BLF Console 10.1 Operating Your Telephone With A DSS/BLF Console The IB24X, IB48X, and IB64X consoles have additional buttons and status lights that extend the memory button capability of your telephone. You can program the buttons for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using instructions provided in chapter 9, Programming Your Telephone.
DSS/BLF Console 10.1.1 GCA70–249 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level 1, the next button activates level 2, etc.
GCA70–249 Troubleshooting Your Telephone 11 Troubleshooting Your Telephone Symptom INTERCOM light flashing. HOLD light flashing with no line on hold. MUTE light on. SPEAKER light on steady. Error Tone (three steady tones) If you can not receive a voice announce call. Possible Cause Your messaging is set. Press INTERCOM, then dial # 02 and hang up. Station is ringing with ringer off. Another telephone has activated your message waiting light. Press INTERCOM and then press HOLD to retrieve message.
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GCA70–249 Index Index A Access Codes, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5 — 9–6 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . . . . . . . . 1–12 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Answering Calls At Monitored Stations . . . . . . . . . . . . . . . . . . . . 2–2 Answering Intercom Calls . . . . .
Index GCA70–249 Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1 Conferencing Telephones Together . . . . . . . . . . . . . . . . . . . . . . . . 6–1 D Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 Dialing Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3 Direct Inward System Access, Using . . . . . . . . . . . . . . . . . . . . . .
GCA70–249 Index Line Groups, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 Listening To A Call Over The Telephone Speaker. . . . . . . . . . . . . 7–6 M Making a Subdued Off-Hook Voice Announcement . . . . . . . . . . 3–12 Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6 Making A Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4 Making A Hot Transfer. . . . . . . . . . . . . . . . . . . . . . . .
Index GCA70–249 R Redial Feature, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redialing A Previously Dialed Number. . . . . . . . . . . . . . . . . . . . . Redialing A Saved Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redialing Last Dialed Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . Responding To A Subdued Off-Hook Voice Announcement. . . . . Response Message Button, Storing The. . . . . . . . . . . . . . . . . . . . .
GCA70–249 Index U Understanding What The Lights Mean . . . . . . . . . . . . . . . . . . . . 1–10 Using Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13 Using Direct Inward System Access . . . . . . . . . . . . . . . . . . . . . . 7–14 Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 Using The Other Telephone Features. . . . . . . . . . . . . . . . . . . . . . . 7–1 Using The Tracker Paging System . . . . . . . . . . . . . .
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GCA70–249 A Quick Reference Guide Appendix A Quick Reference Guide This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach this sheet and keep it near your telephone to serve as a stand alone reference. Remember, chapter 9 describes how to program these codes on your telephone at unused programmable buttons. Further, the installer may store features at your telephone buttons and label the buttons with the feature’s mnemonics.
Quick Reference Guide Feature Call Forward, Ring—No Answer, All Calls Call Forward, Ring—No Answer, Personal Calls Call Park, Orbit 91–99 Call Park, Pick Up GCA70–249 Enable Code Button Disable Code Mnemonic INTERCOM ✳ 54 INTERCOM #5 FWDRA INTERCOM ✳ 53 INTERCOM #5 FWDRP INTERCOM ✳ (91–99) INTERCOM # (91–99) INTERCOM ✳ 4 + extension no.
GCA70–249 Quick Reference Guide Feature Line Pick Up From Any Station, Zones 1–4 Line Pick Up From Any Station, All Zones Meet Me Answer Page Message Waiting Message Wait Retrieval Night Transfer (Attendant Only) Operator Access Paging, All Call Paging, Zones 2–8 Paging, Meet Me Park Orbit Retrieve Park Orbit Send Personal Ringing Tones Redial Last Dialed Number Remote Station Disable Enable Code Disable Code Button Mnemonic INTERCOM 65–68 TAFS1–4 INTERCOM 69 TAFS✳ INTERCOM 78 MMEPG INTERCOM ✳ 3
Quick Reference Guide Feature Speed Dial, System Speed Dial, Programming Station Lock Tracker Page, Send Tracker Page, Receive Tracker Pager Use Volume Save Voice Announce Block Enable Code GCA70–249 Button Mnemonic Disable Code ✳ 100 ✳ 599 INTERCOM ✳✳ 2 INTERCOM #04 + code INTERCOM ✳8 INTERCOM #8 + orbit code INTERCOM # 07 INTERCOM ✳✳ 7 INTERCOM ✳2 LOCK TRACK INTERCOM #06 VOLSV INTERCOM #2 VABLK NOTE: The dialing codes provided in this quick reference guide are default values.
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This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein. The information contained herein does not purport to cover all details or variations in equipment, operation, or maintenance.
R Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–249.
