R Impact Call PC call001 Impact Call User’s Guide
Comdial strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.
Impact Call User’s Guide GCA70–360 Contents 1 2 Introducing Impact Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Describing Impact Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.3 Starting The Program. . . . . . . . . . . . . . . . . . . . . . . .
GCA70–360 2.8 Impact Call User’s Guide Selecting The Station Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7 2.8.1 Making A Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8 2.8.2 Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9 2.8.3 Using The Tracker Pager . . . . . . . . . . . . . . . . . . . . . . . . . .
Impact Call User’s Guide 1 GCA70–360 Introducing Impact Call 1.1 Using This Guide This user’s guide contains two sections. Section 1, Introducing Impact Call, familiarizes you with the software’s basic features and startup requirements. Section 2, Using Impact Call, provides basic call-handling details and discusses special-purpose features. 1.2 Describing Impact Call Impact Call is software that runs on a personal computer and works in conjunction with a digital communications system.
GCA70–360 Impact Call User’s Guide 1.3 Starting The Program Your installer loaded the Impact Call software and arranged for it to be active at startup. If it isn’t active, you can start the program by clicking Start/Programs/Impact Call or clicking on the Impact Call icon.
Impact Call User’s Guide GCA70–360 1.4 Understanding Some Special Terms There are a few specialized terms sprinkled through this publication. The following list defines a few of the more common terms you may encounter. Answer answering the currently ringing call Both establishing a conference between Impact Call, the current call, and the last call put on hold Conference joining stations together on a call—conference capacity can be as large as permitted by the communications system I.D.
GCA70–360 Impact Call User’s Guide 1.5 Detailing The Impact Call View The main Impact Call window provides an overview of the activity on the digital communications system. Menus Tool Bar call003 1.5.1 Using The Drop-Down Menus The drop-down menus display a variety of options, some are only available through the drop-down menu, some are also available through the toolbar. 1.5.
Impact Call User’s Guide GCA70–360 1.5.3 Describing The Station Status Icons The icons indicate the operational status of the stations. You can click one of the buttons from the tool bar to show the icons in small or large format.
GCA70–360 Impact Call User’s Guide Active Calls call004 1.5.4 Detailing the Call Display Windows This paragraph describes the Impact Call display windows. Active Calls The Impact Call window shows you the following: • all current calls, both active and on hold, • the line or extension that a call is on, and whether the call is alerting, connected, on hold, conferenced, etc. Pressing Enter or clicking on the Answer icon will connect you to whichever call is highlighted.
Impact Call User’s Guide GCA70–360 Active Call Display Window The Active Call window shows the currently active call. The Active Call window is always visible when Impact Call is active. You cannot re-size the window to hide the identity of the call. The Active Call window shows these following details: • the line or extension the call is on, and whether the call is ringing, connected, on hold, conferenced, etc.
GCA70–360 Impact Call User’s Guide Hide When Done With Call When you check this option, Impact Call automatically returns to the background when you are finished with a call. Beep When Popping Up When you check this option, the computer beeps whenever Impact Call comes to the top of your display. Always on Top Selecting this option prevents any other window from appearing on top of the Impact Call window. Your Address Select which line you want to use.
Impact Call User’s Guide GCA70–360 1.7 Using The Keyboard The keyboard gives you access to most Impact Call functions. Typing a person’s name automatically highlights their telephone icon.
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Impact Call User’s Guide 2 GCA70–360 Using Impact Call This section is broken down into two parts. The first part is basic call handling and the second part describes special-purpose Impact Call features. 2.1 Answering Calls To answer calls ringing at your telephone, do one of the following: • Press the Answer key (Enter key) on the keyboard. • Click the Answer button on the toolbar. • Right-click the call you want to answer and select Answer from the dialog box.
GCA70–360 Impact Call User’s Guide 2.2 Holding Calls To place the current active call on hold, do one of the following: • Press the Hold/Retrieve key (Minus key). • Click the Hold/Retrieve button on the toolbar. • Right-click the call you wish to hold and select Hold from the dialog box. • Use the Call task menu and select Hold. • Press Alt-C then press H. 2.2.
Impact Call User’s Guide GCA70–360 2.4 Transferring Calls You can transfer an active call to another station in either a supervised or unsupervised manner. (With a supervised transfer, you remain on the line to announce the transferred call to the new station. With an unsupervised transfer, you hang up as soon as you complete the transfer.) Using the Transfer dialog box from the Call task menu you can create transfer arrangements by selecting numbers from the overall list or a personal directory.
GCA70–360 Impact Call User’s Guide 2.6 Dialing Calls To dial a call, 1. Click the Dial key on the toolbar. 2. Select either the Local Directory or Personal Directory tab. Clicking once on a number or name will place the selection in the Select who to call area. Double-clicking on the selection will dial the call. 2.6.1 Hanging Up Calls To hang up calls at your station, do one of the following, • Press the Hang-up key (Plus key). • Click the Hang-up button on the toolbar.
Impact Call User’s Guide GCA70–360 2.6.2 Forwarding Calls Use Impact Call to forward calls to another station. The Call Forwarding feature has the following options: • Always Forward allows call forwarding for every call that the system routes to the station. • Forward Ring No Answer allows call forwarding for just the calls that ring at the station and receive no answer. • No Forwarding (the default setting) disables call forwarding.
GCA70–360 Impact Call User’s Guide 2.7 Tagging Calls Tagging a call allows you to type a brief description of a call that will appear in the Active Calls dialog whenever the call is highlighted or when it recalls from hold or transfer. It also appears as a description in the Call History dialog. To tag a call, 1. While you are on a call, press F5. The Call ID dialog appears. call008 2. Type a call description and click OK. The call description will now appear in the Call History dialog.
Impact Call User’s Guide GCA70–360 2.8 Selecting The Station Operating Conditions This section describes the settings and modes you can set on your telephone. Silent The Silent key lets you turn off the ringer at your station for the currently ringing call. The ringer will operate normally during the next call. To silence the ringer, • Press the Silent key (Accent key). Do Not Disturb When a telephone is in Do Not Disturb mode, the telephone icon has a slashed red circle over it.
GCA70–360 Impact Call User’s Guide 2.8.1 Making A Personal Directory Impact Call permits you to build and maintain a personal directory that contains calling information that is personal to your needs. Enter the calling information of those who you frequently call and have the directory available for your later use.
Impact Call User’s Guide GCA70–360 2.8.2 Sending Messages* The Text Message window allows you to send messages to a station’s display, light a station’s message waiting light, or do both. You can also choose the type of response you will receive from a station user after he or she reads the message. These response choices include: none, yes/no, or take message or hold.
GCA70–360 Impact Call User’s Guide 2.8.3 Using The Tracker Pager If your system has QuikTrack, you can page anyone who has a Comdial pager. You have a choice of how you send the track message: • Send the Tracker message as soon as you prepare it by clicking Track. —OR— • Schedule a later time for Impact Call to send the Tracker message by: (a) Clicking the Schedule Track button. (b) Entering the time for the track to occur in the Schedule Track menu. (c) Clicking OK.
Impact Call User’s Guide GCA70–360 2.8.4 Configuring Action Events Impact Call lets you determine how you want the system to handle telephone calls that you make or receive. For example, you could arrange for an application to open a customer profile database whenever you answer an incoming call. (This is referred to as a screen pop.) Configuring event actions consists of the following tasks: • Creating new actions. • Building macros. • Assigning actions. Creating Actions To create or edit actions, 1.
GCA70–360 Impact Call User’s Guide Building The Macros Impact Call uses keyboard macros to execute call event actions. A macro is a list of instructions that execute certain functions when the assigned call event occurs. Impact Call includes macros that it follows when executing standard applications; however, you can build custom macros by recording the keystrokes it takes to perform an action. NOTE: When recording a macro, you must use the keyboard to perform the actions you want to record.
Impact Call User’s Guide GCA70–360 Recording The Keystrokes 5. Click OK to create the macro for this action. NOTE: Before you start, review the keystrokes in your mind or write them down. 6. From the Start Recording or Select Existing Macro dialog, you have several choices: (a) Press Cancel and quit defining the macro. (b) Select a predefined macro from the displayed list and click OK.
GCA70–360 Impact Call User’s Guide Testing Macros To test a macro, open the Create/Edit Actions dialog, select the macro you wish to test, and click Test Play. Assigning Actions After creating new actions and building their accompanying macros, assign these applications or actions to the call events in the following manner: 1. From the main menu, click Action from the task menu list. The Action Assignments screen appears. 2.
Impact Call User’s Guide GCA70–360 Index A D Action Events, Configuring . . . 2–11 Debug Mode . . . . . . . . . . . . . . . 1–8 Actions, Assigning. . . . . . . . . . 2–14 Dialing Calls . . . . . . . . . . . . . . . 2–4 Active Call Window . . . . . . . . . 1–7 Do Not Disturb. . . . . . . . . . . . . . 2–7 Always on Top. . . . . . . . . . . . . . 1–8 Drop-Down Menus, Using. . . . . 1–4 Answering Calls. . . . . . . . . 1–3, 2–1 Assigning Actions . . . . . . . . . . 2–14 B Beep when Popping Up . .
GCA70–360 M Macros, Building . . . . . . . . . . . 2–12 Impact Call User’s Guide Starting Impact Call . . . . . . . . . . 1–2 Station Icons . . . . . . . . . . . . . . . 1–5 Menus, Drop-Down . . . . . . . . . . 1–4 Station Operating Conditions, Selecting . . . . . . . . . 2–7 Message Waiting . . . . . . . . . . . . 2–9 System Configurations. . . . . . . . 1–7 Mouse, Using . . . . . . . . . . . . . . . 1–9 Mute . . . . . . . . . . . . . . . . . . . . . . 2–7 T P Tagging Calls. . . . . . . . . . .
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
R Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–360.
