User`s guide

2.8.2 Sending Messages*
The Text Message window allows you to send messages to a station’s display, light a station’s message waiting
light, or do both. You can also choose the type of response you will receive from a station user after he or she
reads the message. These response choices include: none, yes/no,ortake message or hold.
In addition to sending text messages to stations, you can send messages to other CTI applications on the system,
and receive their replies on your screen.
A text message to a large-screen telephone can be up to 120 characters. A text message to a 2-line display
telephone can be up to 32 characters.
*This feature is unavailable on Impact Call for PCIU.
To send a message,
1.
From the Options drop-down, select Message.
2. Select the phone you want to send a message to.
3. If you type a message, make sure the Write Message to LCD box is checked.
You can also set a message-waiting light on the recipient’s telephone, and choose the response options the
recipient will have.
4.
Click OK when you are done.
Using Impact Call 2 – 9
Impact Call User’s Guide GCA70–360
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