User`s guide

1.4 Understanding Some Special Terms
There are a few specialized terms sprinkled through this publication. The following list defines a few of the more
common terms you may encounter.
Answer answering the currently ringing call
Both establishing a conference between Impact Call, the current call, and the last call put on hold
Conference joining stations together on a call—conference capacity can be as large as permitted by the
communications system
I.D. text attached to a call so you can remember its details if the call returns to you
Park placing or picking up call from any of 90 park orbits
Pick answering calls that ring at another extension
Release another term for hanging up on a call
Split switching between the current call and the last call on hold—the current call goes on hold
Silent stops the Impact Call PC’s station from ringing—silenced calls are still answerable until the next
call rings
Tap retrieving the last call placed on hold, transferred, or parked
Introducing Impact Call 1 – 3
Impact Call User’s Guide GCA70–360