User`s guide

Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your
telecom needs.
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Overriding a call –
If the extension you call is busy or in do not disturb mode, you can break through using the
executive override function provided the feature has been enabled on your system.
To use, when you get a busy signal, press Next, then OVER. When you get a do not disturb signal,
press OVER to disable the mode on the called station and either speak your announcement (if your
phone is in voice-first mode) or wait for an answer (if your phone is in tone-first mode).
Using a Subdued Off-Hook Voice Announcement (SOHVA) to Interrupt a Call –
If this feature is enabled on your system, you can break in to a call in progress to speak with the
internal party.
To use, press the SOHVA button, wait for the tones and make the announcement. If you get a
busy tone, the called phone is in speakerphone and cannot be interrupted or that the called party
has blocked SOHVA.
Holding Calls
Note: When a call has been on hold for a specified period of time, you will hear 3 short ring busts on
your phone and the flash rate of the line button will increase. If the call was on exclusive hold, it will
be transferred to regular hold at the end of that specified time.
Place a Call on Hold –
Press HOLD.
Answer a Call Placed on Hold –
Press the flashing line button. If you do not see a flashing line button, press TAP.
Using Exclusive Hold -
Press HOLD twice.
Answer a Call Placed on Exclusive Hold –
Press the flashing line button. If you do not see the flashing line button, press TAP.
Place a Call on Hold at Another Extension (Directed Hold) –
While on the line, press INTERCOM, dial “*90” and dial the extension to which you wish to direct
the call.
Retrieve a Call Placed on Hold at Another Station –
Dial “*4” and the extension number of that telephone.
Answering a Call Placed on Hold at Your Station by a User at Another Station -
Press INTERCOM and dial “#90”.
Using Orbit to Place a Call in Hold Where it can be answered by Any User on the System
While on the line, press “INTERCOM *”. Dial the Orbit location destination (91-99). Announce the
destination number for pickup.