ComfortFlame TM by FMI PRODUCTS, LLC UNVENTED (VENT-FREE) GAS LOG HEATER OWNER’S OPERATION AND INSTALLATION MANUAL US F PI LO LO ® OF HI REMOTE OFF N TO PFS 24" AND 30" REMOTE CONTROL READY BILTMORE SPLIT OAK CCL3924NRA, CCL3924PRA CCL3930NRA, CCL3930PRA Also Design-Certified As Vented Decorative Appliances When Not Used With Hand-Held Thermostat Remote WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury o
TABLE OF CONTENTS Safety................................................................... 2 Local Codes......................................................... 5 Product Identification............................................ 5 Unpacking............................................................ 5 Product Features.................................................. 6 Remote Control Accessories................................ 6 Air For Combustion and Ventilation...................... 6 Installation....
SAFETY Continued WARNING: This product contains and/or generates chemicals known to the state of California to cause cancer or birth defects or other reproductive harm. IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate or service this fireplace. Improper use of this fireplace can cause serious injury or death from burns, fire, explosion, electrical shock and carbon monoxide poisoning.
SAFETY Continued 1. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases. 2. Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors (propane/LP units only). 3. To prevent performance problems, the use of a propane/LP fuel tank of less than 100 lb. capacity is not recommended (propane/LP units only). 4.
LOCAL CODES Install and use heater with care. Follow all local codes. In the absence of local codes, use the latest edition of The National Fuel Gas Code, ANSI Z223.1/NFPA 54*. *Available from: American National Standards Institute, Inc. 1430 Broadway New York, NY 10018 National Fire Protection Association, Inc. Batterymarch Park Quincy, MA 02269 Note: Where listed vented decorative logs are required, thermostat operation is not permitted.
OPERATION PRODUCT FEATURES This heater is clean burning. It requires no outside venting. There is no heat loss out a vent or up a chimney. Heat is generated by realistic dancing, yellow flames. This heater is designed for vent-free operation with flue damper closed. It has been tested and approved to ANSI Z21.11.2 standard for unvented heaters. This heater may also be operated as a vented decorative (ANSI Z21.60) product by opening flue damper (non-thermostat models only).
AIR FOR COMBUSTION AND VENTILATION Continued between wall panels, at penetrations for plumbing, electrical and gas lines and at other openings. If your home meets all of the three criteria above, you must provide additional fresh air. See Ventilation Air From Outdoors, page 8. If your home does not meet all of the three criteria above, proceed to Determining FreshAir Flow For Heater Location. Confined Space and Unconfined Space The National Fuel Gas Code, ANSI Z223.
AIR FOR COMBUSTION AND VENTILATION Continued WARNING: If the area in which the heater may be operated does not meet the required volume for indoor combustion air, combustion and ventilation air shall be provided by one of the methods described in the National Fuel Gas Code, ANSI Z223.1/NFPA 54, the International Fuel Gas Code, or applicable local codes. VENTILATION AIR Ventilation Air From Inside Building This fresh air would come from an adjoining unconfined space.
INSTALLATION NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your primary heating system. Do not install this heater as your primary heat source. If you have a central heating system, you may run system’s circulating blower while using heater. This will help circulate the heat throughout the house. In the event of a power outage, you can use this heater as your primary heat source.
INSTALLATION Continued CHECK GAS TYPE Use the correct gas type (natural or propane/ LP) for your unit. If your gas supply is not correct, do not install heater. Call dealer where you bought heater for proper type heater. WARNING: This appliance is equipped for either natural gas or propane/LP gas but not both. Gas type is indicated on the rating plate. Field conversion is not permitted. INSTALLATION AND CLEARANCES (Vent-Free Operation Only) WARNING: Maintain the minimum clearances.
INSTALLATION Continued If Using Mantel You must have noncombustible material(s) above the fireplace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2" thick. With sheet metal, you must have noncombustible material behind it. Noncombustible material must extend at least 8" up. If noncombustible material is less than 12", you must install the fireplace hood accessory.
INSTALLATION Continued Determining Minimum Mantel Clearances When Using a Hood If minimum clearances in Figure 6, page 11, are not met, you must have a hood. When using a hood there are still certain minimum mantel clearances required. Follow minimum clearances shown in Figure 7, page 11, when using hood. NOTICE: Surface temperatures of adjacent walls and mantels become hot during operation. Walls and mantels above the firebox may become hot to the touch.
INSTALLATION Continued Damper Clamp Damper Damper Clamp Damper Masonry Fireplace Damper Manufactured Fireplace Figure 10 - Attaching Damper Clamp INSTALLING HEATER BASE ASSEMBLY CAUTION: Do not remove the data plates attached to the heater base assembly. The data plates contain important warranty and safety information. WARNING: You must secure this heater to fireplace floor. If not, heater will move when you adjust controls. Moving heater may cause a gas leak.
INSTALLATION Continued 10. Attach base assembly to fireplace floor using two masonry screws (in hardware package) (see Figure 12, page 13). 11. Connect to gas supply. See Connecting To Gas Supply. CONNECTING TO GAS SUPPLY WARNING: This appliance requires a 1/2" NPT (National Pipe Thread) inlet connection to the pressure regulator. WARNING: A qualified service person must connect heater to gas supply. Follow all local codes. CAUTION: Never connect propane/LP heater directly to the propane/LP supply.
INSTALLATION Continued WARNING: Use pipe joint sealant that is resistant to liquid petroleum (LP) gas. We recommend that you install a sediment trap in supply line as shown in Figure 14. Locate sediment trap where it is within reach for cleaning. Install in piping system between fuel supply and heater. Locate sediment trap where trapped matter is not likely to freeze. A sediment trap traps moisture and contaminants. This keeps them from going into heater controls.
INSTALLATION Continued Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa) 1. Close equipment shutoff valve (see Figure 15). 2. Pressurize supply piping system by either opening propane/LP supply tank valve for propane/LP gas or opening main gas valve located on or near gas meter for natural gas or using compressed air. 3.
INSTALLATION Continued INSTALLING LOGS WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal injury. CAUTION: After installation and periodically thereafter, check to ensure that no flame comes in contact with any log. With the heater set to Hi, check to see if flames contact any log. If so, reposition logs according to the log installation instructions in this manual.
INSTALLATION Continued 4. Locate pegs on bottom of crossover log (#4). Slide pegs into holes located in middle log (#2) and back log (#3). See Figure 21, for placement. 5. Locate pegs on bottom of crossover log (#5). Slide pegs into holes located in crossover log (#4) and front log (#1). See Figure 22. 6. Locate pegs on bottom of crossover log (#6). Slide pegs into holes located in middle log (#2) and front log (#1). See Figure 23. 7. For CCL3930PR/NR Only Locate holes on bottom of crossover log (#7).
OPERATION FOR YOUR SAFETY READ BEFORE LIGHTING LIGHTING INSTRUCTIONS WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life. WARNING: • If fireplace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat buildup inside fireplace will cause glass to burst. Make sure there are no obstructions across opening of fireplace.
OPERATION Continued 4. Press in and turn control knob clockwise to the OFF position (see Figure 30). 5. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow “B” in the safety information, page 20. If you don’t smell gas, go to the next step. 6. Press in and turn control knob counterclockwise to the PILOT position. Press in control knob for five (5) seconds (see Figure 30).
OPERATION Continued 1. Follow steps 1 through 6 under Lighting Instructions, page 20. 2. Press control knob and light pilot with match. 3. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob. Now follow steps 9 Lighting Instructions, page 20. OPTIONAL HAND-HELD REMOTE OPERATION After lighting, let pilot flame burn for about one minute. Turn control knob to ON position. Adjust flame adjustment knob anywhere between HI and LO.
CLEANING AND MAINTENANCE WARNING: Turn off heater and let cool before cleaning. CAUTION: You must keep control areas, burners and circulating air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualified service person. Heater may need more frequent cleaning due to excessive lint from carpeting, pet hair, bedding material, etc. WARNING: Failure to keep the primary air opening(s) of the burner(s) clean may result in sooting and property damage.
TROUBLESHOOTING WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater. CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit. Note: All troubleshooting items are listed in order of operation. OBSERVED PROBLEM POSSIBLE CAUSE When ignitor button is pressed, there is no spark at ODS/pilot 1. Ignitor electrode not con- 1. Reconnect ignitor cable nected to ignitor cable 2.
TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE REMEDY ODS/pilot lights but flame goes out when control knob is released 1. Control knob not fully pressed in 2. Control knob not pressed in long enough 1. Press in control knob fully 3. Equipment shutoff valve not fully open 4. Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out.
TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE Slight smoke or odor during initial operation 1. Not enough air Moisture/condensation noticed on windows 1. Not enough combustion/ 1. Refer to Air for Combustion ventilation air and Ventilation requirements (page 6) Heater produces a whistling noise when burner is lit 1. Turning control knob to HI 1. Turn control knob to LO position when burner is position and let warm up cold for a minute 2. Air in gas line 2.
TROUBLESHOOTING Continued WARNING: If you smell gas • Shut off gas supply. • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. • If you cannot reach your gas supplier, call the fire department. IMPORTANT: Operating heater where impurities in air exist may create odors.
SPECIFICATIONS CCL3924PRA and CCL3930PRA • Rating (Variable): 20,000/39,000 Btu/Hr • Type Gas: Propane/LP • Ignition: Piezo • Manifold Pressure: 8.0" W.C. • Inlet Gas Pressure (in. of water): Max 14" W.C., Min* 11" W.C. CCL3924NRA and CCL3930NRA • Rating (Variable): 20,000/39,000 Btu/Hr • Type Gas: Natural • Ignition: Piezo • Manifold Pressure: 3.5" W.C. • Inlet Gas Pressure (in. of water): Max 10.5" W.C., Min* 5" W.C.
PARTS MODELS CCL3924PRA, CCL3924NRA, CCL3930PRA AND CCL3930NRA 2 5 3 1 4 8 9 28 11 20 7 12 30 14 6 10 28 Note: Items 28 and 29 are Natural Gas only. 29 15 17 16 18 13 H L F O F N O O 19 I 23 P ILOT 22 20 21 24 27 H I 31 O F N O F ILOT 26 P 28 L O 25 18 www.fmiproducts.
PARTS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 30 of this manual. PART NUMBER KEY CCL3924PRA CCL3930PRA NO.
REPLACEMENT PARTS If this product is missing a part or has a broken component, please do not return it to the store. Call FMI PRODUCTS, LLC at 1-866-328-4537 to answer questions and replace parts under warranty. Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.
ACCESSORIES NOTICE: All accessories may not be available for all fireplace models. F ROOM SET TEMP ON OFF Purchase these accessories from your local dealer. If they can not supply these accessories, call FMI PRODUCTS, LLC at 1-866-328-4538 for information. You can also write to the address listed on the back page of this manual. MODE SET RECEIVER AND HAND-HELD THERMOSTAT REMOTE CONTROL KIT - CTRC For all Remote-Ready Models.
WARRANTY KEEP THIS WARRANTY Model (located on product or identification tag)______________________________ Serial No. (located on product or identification tag)___________________________ Date Purchased ___________________________ Keep receipt for warranty verification.
