Specifications

46 Hangar 9 Sundowner 36 ARF
Warranty Services
QUESTIONS, ASSISTANCE, AND REPAIRS
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to [e-mail], or
call 877.504.0233 toll free to speak to a Product Support
representative. You may also find information on our website
at www.horizonhobby.com.
INSPECTION OR REPAIRS
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission process
found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An
Online Repair Request is available at www.horizonhobby.com
http://www.horizonhobby.com under the Repairs tab. If you
do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for
submitting your product for repair. When calling Horizon,
you will be asked to provide your complete name, street
address, email address and phone number where you can
be reached during business hours. When sending product
into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy
of your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping
carton.
Notice: Do not ship batteries to Horizon. If you
have any issue with a battery, please contact the
appropriate Horizon Product Support office.
WARRANTY INSPECTION AND REPAIRS
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon.
NON-WARRANTY REPAIRS
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notication or estimate of
the expense unless the expense exceeds 50% of
the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You
must include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for inspection or repair, you
are agreeing to Horizon’s Terms and Conditions found on our
website under the Repairs tab.
UNITED STATES
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
[e-mail]
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
[e-mail]
877-504-0233
UNITED KINGDOM
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
[e-mail]
[phone]
GERMANY
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
[e-mail]
[phone]
FRANCE
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
[e-mail]
[phone]
Compliance Information for the
European Union
INSTRUCTIONS FOR DISPOSAL OF WEEE BY
USERS IN THE EUROPEAN UNION
This product must not be disposed of with other waste.
Instead, it is the user’s responsibility to dispose of their
waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and
electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help to
conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment.
For more information about where you can drop off your
waste equipment for recycling, please contact your local city
office, your household waste disposal service or where you
purchased the product.