Troubleshooting Guide

~ 10 ~
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Settings on Control Panel or
Remote
Control seems “LOCKED” or
cannot be adjusted.
1. The “Child Lock” feature (R) on the
Remote Control may be activated.
2. The ESO feature (U) on the remote
control may be activated.
1a. Push the “Child Lock” feature ( R )
on the Remote Control to unlock the
controls,
1b. OR Press and hold the On/Off (I/O)
button for 3 seconds on the heater
Control Panel”
2. Push the “ESO” feature (U) on the
remote control to unlock the controls.
The appliance turns off and
will not turn back on.
1. The overheat protection device in the
appliance has been triggered.
2. House circuit breaker has been tripped.
1. Turn all controls off, unplug the
appliance, allow to cool for
15 minutes, plug back in and restart.
2. Reset house circuit breaker.
Remote Control does not
work.
1. Low Batteries.
2. Red light must be on above Master Power
Switch to operate Remote Control.
1. Replace the battery in the Remote
Control. See
Maintenance Section.
2. Check to ensure the appliance is
plugged in.
No warm air is coming from
the heater.
1. The overheat protection device in the
appliance has been triggered.
2. Thermostat is set lower than room
temperature.
1. Turn all controls off, unplug the
appliance, allow to cool for
15 minutes, plug back in and restart.
2. Push temperature buttons on control
panel or remote control to increase
temperature.
The appliance does not turn
on when the button is pushed
to “ON”
1. The overheat protection device in the
appliance has been triggered.
1. Turn all controls off, unplug the
alliance, allow to cool for
15 minutes, plug back in and restart.
Remote Control will not turn
on the appliance when the
power button is pushed “ON”.
1. The “Child Lock” feature (R) on the
Remote Control may be activated.
2. Check the light (B) above the Power
Switch on the control panel and ensure it is
lit up (red).
3. House circuit breaker has been tripped.
1a. Push the “Child Lock” feature (R) on
the Remote Control to unlock the
controls,
1b. OR Press and hold the On/Off (I/O)
button for 3 seconds on the heater
Control Panel
2. If the light is not lit up (B) on the
control panel, the appliance needs to
be plugged in.
3. Reset house circuit breaker.
Digital Temperature Screen is
off
1. There has been no temperature
adjustment for over 5 minutes.
1. Push Temperature Buttons on the
Control Panel or Remote
Control to light up.