Installation Guide

Operator’s Manual
HP54 Pellet Stove
~ 34 ~
TROUBLESHOOTING GUIDE
Unplug stove before performing any maintenance.
NEVER TEST OR CHECK ELECTRICAL COMPONENTS
UNLESS STOVE IS UNPLUGGED FROM POWER SUPPLY
PROBLEM
CAUSE
SOLUTION
Fault light comes on
Fire goes out
Control reads out of fuel, check burn pot. Add fuel to the
hopper.
If the hopper is full, relight if it continues to give that
signal. Then enter the diagnostic area of the controller.
A circle next to “NTC1” should be highlighted. If not,
replace the 52C proof of fire switch.
PROBLEM
CAUSE
SOLUTION
Fault light is on
Overtemp
Enter the diagnostic area of the controller. There should
be a number reading in Celsius next to NTC2.The room
fan can be tested by highlighted the circle next to
“Blower”. Allow stove to cool and restart. Check exhaust
pipe for obstructions.
PROBLEM
CAUSE
SOLUTION
Fuel not feeding, no vacuum
signal on the control
Main door or ash pan not sealed.
No negative pressure in fire chamber
Piping or stove may be plugged with ash
The pressure sensor shuts off the feed auger when
there is no negative pressure in fire chamber.
Check door seals .
Clean venting and stove through cover plate clean-out
hole.
Enter the diagnostic area on the controller and
highlight the circle next to feeding; this should cycle the
auger and feed pellets. The exhaust motor should turn
on and within 20 seconds, the vacuum signal should
also become high-lighted.
PROBLEM
CAUSE
SOLUTION
Fuel not feeding, vacuum and
hopper lid signal present on the control
Auger is obstructed
Auger not working
Remove auger from housing and clean obstruction first.
Enter the diagnostic area in the controller and highlight
the circle next to “feeding”. This should cycle the auger
and feed pellets. Replace auger if necessary
WARNING
NEVER SERVICE OR TOUCH THE FEED AUGER WITH THE
STOVE PLUGGED IN.
NEGATIVE PRESSURE IN A HOME IS A SERIOUS ISSUE.
IF THERE IS A PROBLEM, THE STOVE SHOULD BE
INSTALLED WITH A FRESH AIR KIT (NOT INCLUDED).