USER GUIDE Version 5.0.0 | August 2013 | 1725-49089-001 Rev C Polycom® VVX® 300 and 310 Business Media Phones Polycom, Inc.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Copyright ©2013, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
Contents About This Guide ...................................................................................................... 6 Conventions Used in this Guide ..................................................................................................... 6 Terms and Writing Conventions ....................................................................................................... 6 Information Elements .........................................................................................
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Managing Conference Calls .......................................................................................................... 30 Initiating Conference Calls ............................................................................................................. 31 Holding and Resuming Conference Calls ...................................................................................... 31 Ending Conference Calls ........
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Logging In and Out of a Phone ...................................................................................................... 70 Placing Calls in the Logged-Out State ........................................................................................... 70 Changing Your Password .............................................................................................................. 71 Locking Your Phone ............
About This Guide This guide uses a number of conventions that help you to understand information and perform tasks. Conventions Used in this Guide This user guide contains terms, graphical elements, and typographic conventions. You need to familiarize yourself with these terms, elements, and conventions to successfully perform tasks. Terms and Writing Conventions The Phone/your phone These terms refer to either the VVX 300 or VVX 310 phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Icon A picture on the screen. The following types of icons are available on VVX phones: An icon that you can select to access a function, feature, setting, or application. For example, when you’re in Home view, you can select the New Call icon ( ) to place a call. An icon that provides phone information or status only. Selecting this type of icon doesn’t access another function.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Name Icon Version 5.0.0 Description Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Getting Started This chapter contains general information you need to know before you start using your Polycom phone. This chapter describes phone’s hardware and phone views and how to navigate menus and enter data. Using Basic Features This chapter describes all the basic features that your phone offers, such as how to add contacts and favorites, or transfer or forward calls.
Getting Started This user guide helps you navigate and use your Polycom® VVX® 300 or VVX 310 phone. It provides an overview of your phone, and walks you through tasks so you can successfully use your phone to perform basic and advanced phone functions. This chapter provides you with details you need to know about your VVX 300 or 310 phone’s features, components, and user interface before you begin using your phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Use the following table to understand the hardware features on your VVX 300 and 310 phone. Table 1: VVX 300 and 310 Hardware Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Troubleshooting: I Can’t Access Different Phone Views The views you can access depend on the number of calls your phone has, and whether your phone has an active call. If your phone is idle, you can access Home and Lines view by pressing . If your phone has only one active call, you can access the Home and Lines view by pressing .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 DND Enables Do Not Disturb for your phone. When DND is enabled, your phone doesn’t ring and incoming calls go to voicemail. Settings phone. Provides you with access to phone features and settings you can use to customize your The following are additional icons available on your phone: Applications Provides you with access to a menu of custom applications.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Calls View You can access Calls view if your phone has an active and held call in progress, or you have one call on hold. In Call view, you can use the up and down arrow keys to see all your active and held calls. If your phone has more than on line, your calls display under the associated line, as shown next.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Icon Description Icon Version 5.0.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Task Action Place a call Press Dial or use the right arrow key from a call list. Highlight calls in Calls view Use the up and down arrow keys to select a call. The available soft keys, such as Hold or Resume, display for the highlighted call. Select a menu item or option Use the up and down arrow keys to highlight a menu item or option, and press Select.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Available Text Options in Mode Version 5.0.0 Available Text Options in Encoding ASCII Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) Cyrillic (for Russian characters) Using the Dialpad Keys You can use the dialpad keys on your phone console to enter field information.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Task Action Delete one or more characters Use the left and right arrow keys until the cursor is positioned to the right of the characters you want to delete, and press . Registering Your Phone Your system administrator configures your phone with the necessary parameters so that the phone is registered and ready to set up before you receive your phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To access the Web Configuration Utility for your phone: 1 Launch a web browser from a computer on the same network as your phone. 2 In the address bar of your web browser, enter the IP address of your phone and press Enter. For example, if your phone’s IP address is 123.22.3.4, enter this information in the address bar. 3 From the Web Configuration Utility login screen, select User, enter the user password, and click Submit.
Using Basic Features Now that you are familiar with your phone’s user interface, you are ready to perform basic phone tasks that you can do on a daily basis. This chapter explains how to handle multiple calls at one time, how to manipulate incoming and active calls, and how to access directories and lists so you can perform tasks quickly and efficiently.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Troubleshooting: Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t work, your system administrator disabled the speakerphone option. You must use the handset or a headset to answer and place calls. If your system administrator has disabled the speakerphone on your phone, Handsfree mode disabled displays on the screen after you press .
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 If you don’t answer an incoming call within 10 seconds, the Incoming Call window disappears, and the incoming call is displayed in Calls view, as shown next. Figure 8: Viewing Incoming Calls in Calls View You can answer incoming calls in Calls view by picking up the handset, pressing , pressing , or pressing the line key of the incoming call. From Calls view, you can also press Answer to use the speakerphone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 answers incoming calls using the speakerphone. Ask your system administrator about enabling auto answer and setting how many times your phone rings before the call is answered. If Auto Answer is enabled and you receive an incoming call while you’re in an active call, the incoming call is automatically answered when you end or hold the current call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Lines view shows you each line on your phone and how many calls each line has, as shown below. In this example, line 2326 has one active call, and line 2327 has one held call. Figure 10: Viewing Calls in Lines View If you press a line key that has a call on hold, that call is resumed and the active call is held. To highlight a call, use the up and down keys to select the call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Calling from the Dialer The Dialer displays a list of previously placed calls. Select one of the entries to automatically enter the number into the Dialer field, or, enter a number. As you enter numbers, the Dialer displays a list of similar numbers, as shown next. Use the up and down arrow keys to select a match.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Note: Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone doesn’t automatically place the call, press Send. Placing Calls from Favorites, Recent Calls, and Directories In addition to the Dialer, you can place calls from the Recent Calls list, Favorites list, and your Directory.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To redial a number: » From the Placed Calls list, as shown next, press Dial. Use the up and down arrow key to select other previously placed calls. Ending Calls You can end an active call in the following ways: Place the handset on the cradle. From Lines or Calls view, press End Call. In Calls view, highlight the call before you press End Call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Enabling Headset Memory Mode This feature is useful for full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. You can switch to handset or speakerphone mode at any time. To use Headset Memory Mode, you must enable and activate Headset Memory Mode. When Headset Memory Mode is activated, flashes green for analog headsets or blue for USB or Bluetooth headsets.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To reject an incoming call: » From the Incoming Call window, press Reject. You can also reject an incoming call from Lines and Calls view. The call goes directly to voicemail. Forwarding Incoming Calls You can forward incoming calls to another person without answering the call. To forward an incoming call to another person: 1 While your phone rings, press Forward.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To resume a held call: Do one of the following: From Lines view, press Resume. If more than one held call is on the line, the last call that you held is resumed. If you have multiple lines and you press Resume, the last call that you held on either line is resumed. From Calls view, use the up and down arrow keys to highlight the call, and press Resume.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Your system administrator enables this feature on your phone. For more information, see Managing Conference Call Participants. Initiating Conference Calls You can initiate a conference by calling two people and using the Confrnc soft key or by joining two existing calls using the Join soft key. To initiate a conference call: 1 Call the first participant. 2 From Lines or Calls view, press More > Confrnc. The active call is held.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Ending Conference Calls To end a conference, press End Call. By default, when you press End Call, the other people remain connected unless your Systems Administrator sets your phone to end all connections when you end a conference call. To end a conference call: » From Lines or Calls view, press End Call. Splitting Conference Calls You can split an active or held conference call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the held person. Press Remove to remove the person from the conference, end the conference call, and create an active call between you and any participants still in the call. Press Info to view information about the person and his or her call status.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 From Home view, select Forward. From Home view, select Settings and select Features > Forward. If your phone is idle, press the Forward soft key from Lines view. If your phone is set up with multiple lines, select the line to apply forwarding to.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Note: Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence calls on shared lines. For more information about shared lines, see Managing Shared Lines. To send incoming calls from a contact to your voicemail system: 1 From Home view, select Directories > Contact Directory. 2 From your directory, use the up and down arrow keys to select the contact whose calls you want to reject, and press Info.
Polycom VVX 300 and 310 Business Media Phones User’s Guide If your phone is idle, the Do Not Disturb icon, Version 5.0.0 , displays next to your phone line in Lines view, as shown next. If you have new messages or forwarding enabled, the messages or forwarding icon displays instead. The DND icon in Home view changes from white to black when Do Not Disturbed is enabled, as shown next.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Power Tip: Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all lines, press Set All. To automatically disable the feature for all lines, press Clear All. Listening to Voicemails Your phone indicates when you have new voicemail messages in the following ways: A message in the status bar, as shown next. The message indicates the total number of new messages you have.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To view your Recent Calls list: » From Home view, select Directories > Recent Calls. The Recent Call list displays, as shown next. The following icons display next to entries to indicate the call type: Indicates a placed call Indicates a received call Indicates a missed call The following soft keys display at the bottom of the Recent Calls screen: Dial Use to call a contact.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 You can do the following in the call entry details window: Press Dial to call the contact. You can also press the right arrow key on your phone to automatically call the contact. Press Back to return to the Recent Calls list. Press Edit to change the phone number of the contact before you dial the number. Press Delete to remove the entry from the call list.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 In the Contact Directory, you can use the arrow keys to navigate to view a contact’s information, or you can enter in search criteria to find your desired contact. To view contact information: » In the Contact Directory, use the up and down arrow keys to select the contact, and press Info. The contact’s information screen with the contact’s name and phone number displays, as shown next.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Favorite Index An index number that displays in your Favorites list. For more information about favorites, see Managing Favorites. Label A label or title for your contact. Ring Type An assigned ringtone for calls from your contact. Divert Contact Auto Reject Auto Divert The phone number you want to forward calls from the added contact to. Enables sending calls from the added contact to voicemail.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Add contacts to your local Contact Directory. To view the Corporate Directory: » From Home view, select Directories > Corporate Directory. By default, a blank search screen displays. To view entries, enter a search to find a contact. You can set your Corporate Directory to save your search results to view each time you search the Corporate Directory.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Changing the Audible Ring setting Updating the Incoming Call Ringtone You can personalize your phone’s ringtone and pick unique ringtones for the different lines on your phone. The default ringtone for Polycom phones is Low Trill. To select an incoming call ringtone for your phone or a line: 1 From Home view, select Settings > Basic > Ring Type. 2 Select the line you want to apply a new ringtone to.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Changing the Audible Ring Setting You can choose where you hear the audible ringer on your phone. You can set the audible ringer to play from the handset, headset, or speaker. For example, you can set your phone to ring on your headset, instead of the speaker. By default, the audible ringer plays from the speaker. To choose where the audible ringer plays: 1 From Home view, select Settings > Basic > Preferences > Audible Ringer.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 All your Favorites display in your Favorites list. However, only three favorites display in Lines and Home view for VVX 300 and 310 phones. The following figure shows a sample Favorites list. Figure 17: Viewing the Favorites List The following figure shows your favorites in Lines view. Favorites display beside the phone lines. Figure 18: Viewing Favorites in Home View Favorites display consecutively according to their index number.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 3 Press Save. Managing Shared Lines If your phone shares a line with another phone, all phones ring for an incoming call to one of the shared line. The call can be answered on any of the phones of the shared line. You can transfer, hold, or set up a conference with active and held calls on shared lines. If you have an incoming call on a shared line, you can silence your ringer by pressing Silence.
Using Advanced Features This chapter describes the advanced features available on your Polycom phone. Advanced features available for Polycom VVX 300 and 310 phones include joining Microsoft® Outlook® meetings on your phone, using your computer’s keyboard and mouse to control calls, viewing web content, and viewing other phone users’ presence statuses on your phone. Ask your system administrator about which advanced features are available for your phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Updating Your Status You can update your status on your phone to allow people to monitor your status from their phones. When you update your status on your phone, your new status is visible to others.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To enable your status to automatically change: 1 From Home view, select Settings > Basic > Preferences > Presence > Idle Timeout. 2 From the Idle Timeout screen, enable an office hours or off hours timeout period, and enter the number of minutes your phone can be idle before your status changes to Away. Your phone is now set to change your status to away after the designated amount of time.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Blocking Contacts Any of your contacts can add you to their buddy list and monitor your status. You can prevent certain contacts from monitoring your status by blocking the contact in your Contact Directory. To block a contact from viewing your status: 1 From your Home view, select Directories > Contact Directory and select a contact. 2 From the contact’s information screen, press Edit.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 You can monitor your buddies and their statuses from your Buddy Status list, Home view, and Lines view. To monitor buddies from your Buddy Status List: » From Lines view, press More > Buddies, or from Home view, select Settings > Features > Presence > Buddy Status. Your Buddy list displays, as shown next. To view the status of your favorite buddies in Lines view: » From Home view, press to display Lines view.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 The idle browser shows non-interactive web content on the idle screen that displays when your phone is idle. You cannot display the Idle Browser during an active call. When your phone is idle, you can view an Idle Browser as you navigate between Home and Lines view. To see the Idle Browser, you need to set up the screen saver. See Displaying Screen Savers for information on setting up a screen saver.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Navigation Key Version 5.0.0 Action Refresh the current web page. Stop refreshing. Return to the Main Browser’s home page. Return to the phone’s Home screen. Entering Information in the Main Browser The editing icons enable you to enter information in text boxes in the Main Browser. The editing icons display when you select a text box in the Main Browser. The following table list the editing icons that display in the Main Browser.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Priority By default, broadcasts sent to Group/Channel 24 are considered Priority broadcasts. A Priority broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts unless Do Not Disturb is enabled. Phones play Priority broadcasts at the phone’s current audio level. Emergency By default, broadcasts sent to Group/Channel 25 are considered Emergency broadcasts.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 If you release Talk while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second waiting period. During this period, the channel remains open to give people a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding Talk. If no one broadcasts during the waiting period, the channel closes and the broadcast ends.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 During a waiting period, you can press and hold Talk and talk to all the people listening on the channel. When you finish talking, release Talk. The broadcast enters another waiting period until someone broadcasts again. If no activity occurs within the waiting period, the channel closes and no more broadcasts can take place. Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk, or by pressing End PTT.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Updating Channel Subscriptions You can subscribe to any channel that has been enabled by your system administrator and displays in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel. To subscribe to additional PTT channels: 1 From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Sending Pages By default, group page are sent using Paging Group 1, which is the default group for your phone. You can change your default paging group to another group, which is described in Updating the Default Paging Group. If you change your default paging group, you’re automatically subscribed to the new default group. Note that you can’t send a Page-mode page during active calls.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Receiving Pages During Active Calls How you handle a page when you’re in an active call depends on the page priority and whether you have enabled the feature to receive a page when you’re in an active call. If the page is a Normal page: If your phone is allowed to receive pages during active calls, the page immediately plays. You’ll hear both the original call and the page. To hear only the page, hold or end the call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To update your Paging Group subscriptions: 1 From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, select Group Subscriptions. 3 From the Group Subscriptions screen, select the group you want to subscribe to and press Yes.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Your system administrator has assigned you login credentials—a domain, user name, and password—so you can access the Calendar from your phone. If enabled, the Calendar icon displays in Home view, as shown below. To use the Calendar feature, you must enter your Login Credentials.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Opening and Closing the Calendar The Calendar displays meetings in three views: Day, Month and Meeting view. To open the calendar: » From Home view, select Calendar. The Calendar displays in Day view, as shown next, and shows your meetings for the day. From Day view, you can access Month and Meeting view. To access other Calendar views: » Do one of the following: From Day view, press Month to access Month view.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To select another day, use the up, down, left, or right arrow key to select the day. To close the Calendar and display the Home screen, press or Exit. Navigating Day View When you select a day in Month view, Day view displays. Day view shows all the meetings scheduled for the selected day, including the time, subject, and location of each meeting, as shown below.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 View the numbers that you can call to join the meeting. Select a meeting number to join the meeting. Do one of the following to navigate in Meeting view: To see the meeting details, scroll up or down. To return to Day view, press Day. Managing Meeting Reminders By default, your phone displays a meeting reminder 15 minutes before a meeting starts, as shown below.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Joining Meetings from the Calendar You can join meetings from the Calendar either of the following ways: From a meeting reminder From Meeting view To join a meeting from a meeting reminder: » From the reminder, press the meeting number that displays at the far-left of the reminder, as shown next.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Using a Mouse and Keyboard with Your Phone You can use your computer’s mouse and keyboard to enter information and navigate screens on your phone. For example, you can enter phone numbers, contact directory information, and select touchscreen objects without using the phone’s keypad. You can move the mouse pointer between your computer and your phone with ease depending on your task.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To quit Polycom Desktop Connector: 1 Right-click the Polycom Desktop Connector icon, , in the Windows system tray and select Exit. 2 The message Are you sure you want to stop Polycom Desktop Connector Server? displays. Click Ok to confirm your action. The icon is removed from the system tray, the application is terminated, and you aren’t able to use your mouse and keyboard with your phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Hold Alt + Up Arrow key to increase the volume, and Alt + Down Arrow key to decrease the volume. Use the mouse scroll wheel to navigate through lists and menus. Note: Placing Calls from Your Computer Keyboard If you’re using PDC, you can’t place a call using New Call from Lines view. To place a call, select New Call from Home view, enter the phone number, and press New Call.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Function Key Action Alt+F9 Press End Call Alt+F11 Press Alt+F12 Press Automatic Call Distribution (ACD) Sign Out, if enabled Alt+Up arrow Press Volume Up key Alt+Down arrow Press Volume Down key Version 5.0.0 Troubleshooting: Why Aren’t My Mouse Pointer and Cursor Responding? If your computer has multiple programs open or is in any way unresponsive, the mouse pointer or cursor cannot respond as quickly on your phone.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Logging In and Out of a Phone If the User Login feature is enabled and required on your phone, you have to log in to your phone before you begin using the phone. However, if you want to see your personal phone settings from the phone, you have to log in. If you don’t log in, you can only see the phone’s default phone profile. While logged in, you have full access to your personal phone settings and your directory.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 To place a call to an authorized number from a phone in the logged-out state: 1 Press New Call. 2 From the Place an Authorized Call screen, select the number you want to call and press Dial. Changing Your Password You can change your password from any phone that you’re currently logged in to. Note: User Password Security Best Practices By default, user passwords are set to 123.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Understanding Your User Password You are assigned a user password that you can use answer calls from your locked phone and unlock the phone. By default, your user password is 123. You can change your user password at any time. To change your user password: 1 From Home view, select Settings > Advanced. 2 From the Password screen, enter your user password and press Enter. 3 From the Advanced screen, press Change User Password.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Placing and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number, such as 911, and up to five other authorized numbers that an administrator can set up. You can’t call any other numbers from a locked phone. If you set up your phone so you can answer incoming calls when your phone is locked, you can answer calls by entering your user password.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Note: Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and you want to access features that require your login credentials, you must enter your login credentials again to enable the features to work. To resubmit or enter your login credentials: 1 From Home view, select Settings > Basic > Login Credentials.
Customizing the Phone’s Display In the previous chapters, you learned how to customize calls, such as how to change call volume, forward incoming calls, or divert calls from a contact. But what if you want to customize the display? This chapter shows you how you can customize your phone’s screen. Basic customizations include changing the time and date format and updating the screen brightness. If you want to get fancy, you can set up a screen saver or change the background picture.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 You can choose from a variety of time and date display formats, including options to display the day, month, or year. You can also turn off the time and date display so the display doesn’t show at all. Select and set options that are right for you. The following figure shows the default display for the time and date.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 When you change the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high levels for both Backlight On and Backlight Idle intensities decrease. The backlight automatically turns on with any phone activity.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Changing the Background Picture To change the background picture: 1 From Home view, select Settings > Basic > Preferences > Background > Select Background . The Background screen displays. Your screen displays the default option or other options that your administrator has added to your phone. 2 Select the background image you want.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 5 Click Save. The file is added to the list of possible backgrounds. To select the new file, see Changing the Background Picture. Displaying Screen Savers Another way to personalize your phone is to use the idle browser as a screen saver. The screen saver automatically starts when your phone is idle for a configurable amount of time. Choosing a Screen Saver Your phone has two screen savers you can choose from.
Troubleshooting If your phone is unable to operate properly, you need to find or troubleshoot known issues. To solve issues with your phone, your system administrator can ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Understanding Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , displays in the status bar, as shown next.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, try to restore the phone to normal operation without restarting the phone. In addition, ask your administrator if the phone needs troubleshooting before restarting. If you need to update your phone’s configuration, don’t restart your phone.
Getting Help This chapter provides resources where you can access useful Polycom or partner documents and web links. Related Documents For additional information about the VVX 300 and 310 phones, see the following documents: User Documents: Polycom VVX 300 and 310 Business Media Phone Quick User Guide, which is a quick reference for using the phone’s most basic features. It also briefly describes how to navigate the phone and enter information.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, create a Polycom online account.
Copyright, Safety, and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: Failure to follow Polycom’s installation, operation, or maintenance instructions. Unauthorized product modification or alteration. Unauthorized use of common carrier communication services accessed through the product.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka VVX 300/VVX 310 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis VVX 300/VVX 310 atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Special Conditions for this User Guide PTC General Warning: The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Restriction of Hazardous Substances Directive (RoHS) All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be obtained by contacting RoHSinformation@polycom.com. Polycom Take Back In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to business users.
