® SoundPoint IP 301 SIP User Guide SoundPoint® IP 301 SIP 3.
Contents Introduction................................................ 1 Parts List.................................................... 1 Installing SoundPoint® IP 301 SIP................... 2 Connecting Network and Power Source.................................2 Connecting the Handset and Optional Headset.....................3 Attaching the Base..................................................................3 Features..................................................... 4 Key Descriptions..................
Shared Lines.........................................................................16 Voice Mail.............................................................................17 Distinctive Ringing / Call Treatment......................................17 Phone Reboot.......................................................................18 Optional Features...................................... 18 Text Messaging.....................................................................
Introduction Thank you for choosing the SoundPoint® IP 301 SIP. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint® IP 301 SIP phone.
Installing SoundPoint® IP 301 SIP The SoundPoint® IP 301 SIP User Guide includes regulatory compliance information that your system administrator should review and can also be found at: www. polycom.com This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 301 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator.
Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. (Optional) For information on headsets, please visit www.polycom.com and choose the Support link. Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. 2.
Features Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your phone. Soft Keys The screen will display labels for these keys, to identify their context-sensitive functions. Display Control Keys Use the arrow keys to scroll through the displayed information.
Key Descriptions Feature Key Description Sel Sel Sel Sel Mutes audio transmission locally during calls. Sel Sel Allows you to place and receive calls through an optionally conDel Del nected headset. Directories Sel Sel Directories Sel Sel Applications Applications Directories Line or Speed Dial keys. Call Lists DelDel Call Lists Applications Scrolls through menu options.
Using SoundPoint® IP 301 SIP Placing a Call Using the Handset: Services Del Call Lists Using Listen Mode: Buddy Status Listen Mode can be used for listening to a conference call but My Status not actively participating, or for checking voice mail. Redial 1. With the handset on-hook, press Menu , and choose Features, followed by Listen Mode. Messages 2. Dial the desired number.
1 4 HI Services Status Using theBuddyHandset: 2 ABC ABC 5 GHI Redial Using Listen Mode: GHI 77 JKL JKL 88 PQRS TUV PQRS TUV Press the Answer soft key or the line key ( ). * 0 3 Incoming calls may be ignored by pressing DEF the Reject soft key or Do Not Disturb during ringMNO 6 Note that Do Not Disturb stays active ing. MNO when the call is dropped and will remain WXYZ 99 until toggled off.
Del Del Menu Directories Menu General Key Use Services Messages 1 2 3 Do Not Disturb ABC DEF To 1navigate menus and to enter data, these are useful tips: 2 through 3 Do Not Disturb 5 6 Transfer ABC DEF 4 GHI JKL MNO 4. To enter text using the dial pad, 41. Use 5 6 Sel and or the 7 Redial 88 99 Hold GHI JKL MNO 7 Next and Prev soft keys to scroll PQRS TUV WXYZ press the number keys one or more 88 99 Hold Hold 77 times. For example, for ‘A’ press through 0 # PQRS TUV WXYZ lists.
Transferring a Call 3. Press the Trnsfr soft key again or hang up to complete the transfer. This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer. Press the Split soft key to put the first call on hold and keep the second call as the active call. 1. During a call, press the Trnsfr soft key (the active call is placed on hold). 2.
Call Forwarding You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding). Call forwarding is not available on shared lines. This feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator.
Sel Menu Messages Do Not Disturb Del Press Do Not Disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the display indicates that Do Not Menu Disturb isHold on. 1 CallsABCreceived DEF while Do Not Disturb is 2 are3logged in the Missed CallMessages enabled list. 4 To turn off Do JKL MNO Not Disturb, press 5 6 again.
Del 4. Press 3 DEF Menu or the Exit soft key repeatedly to return to the idle. Messages on supported headsets to provide electronic hookswitch features of For information Sel placing, answering, and ending calls, go to www.polycom.com/support/voice and Do Not Disturb enter the string “Headset Compatibility List” in the Knowledge Base text box.
Contact Directory In addition to a directory of missed, placed, or received calls, large number of contacts in your phone’s local contact directory. Contact your system administrator for the exact number. You can dial or search for a contact in this directory. You may be able to add, edit, and delete contacts. Contacts can be easily added from Call Lists. See Call Lists for more information. You may have read access to portions of your corporate directory through your phone.
Sel To search for a particular contact in the corporate directory: Conference 1. Press Directories . 2. Select Corporate Directory. 3. SearchServices for the contact in one of the following ways: a UseCall Lists and to scroll through the list to find the 1 Buddy Status contact. You can also use the * key to GHI My Status Page Up and the # key to Page 4 GHI Down.
Speed Dial Pre-assigned numbers can be associated with speed dial entriesSelfor rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact List, it is automatically assigned the next available Del speed dial index. To change a Speed Dial assignment: 3 DEF DEF 6 MNO MNO 99 Menu 1. Press , select Features and Contact List.
Multiple Keys Per Line A line on the phone can be configured to have two line keys associated with it. If this is the case, the display could look something like this: Incoming calls to this line will be distributed evenly among the two available keys. Similarly, outgoing calls will be distributed. Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances.
Voice Mail Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notificationSelon the display. A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Individual line indicators reflect voice messages left on that line (useful if multiple lines are in use).
Phone Reboot Periodically, the phone may require a user reboot. Reasons for Sel this include accepting a new configuration or new software. There are two ways to reboot the phone: 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # ► Simultaneously press and hold the Del Do Not Disturb, Hold, and Volume keys (highlighted in the figure) for more than 3 seconds Menu ► Press and select Settings, Advanced, Restart Phone (the user Messages password is required to access this menu).
Del 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # To send a text message: Menu 1. Press and select Features, Messages, Instant Messages. Messages 2. (Optional) If multiple lines are in use, first select from which line to Do Not Disturb send the message. 3. Press the New soft key. 4. Enter the desired extension or SIP URL. Press Hold the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes. 5. Press the Select soft key to choose from various pre-scripted short messages.
Del To view and change Presence settings: Menu 1. Press and select Features and Presence. 2. Choose Messages My Status to change your own status. Not DisturbStatus to monitor the 3. ChooseDoBuddy status of the contacts within your buddy list. 4. Choose Privacy List to see which Hold phones are allowed to “watch” your phone abd which phones are blocked from “watching” your phone.
Troubleshooting No Dial-Tone Verify power is correctly applied to the SoundPoint® IP 301 SIP phone: Verify if dial tone is present on any other audio paths: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using in-line powering, check that the switch is supplying power to the phone (contact your system administrator).
No Audio on Headset Verify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.
Safety and Compliance Part 15 Rules 2. This device must accept any interferences received, including interference that may cause undesired operation. This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. CE and VCCI Mark with the CE mark. This mark indicates compliance with EEC directories 89/336/ EEC and 73/23/EEC.
Exclusions (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer. • • Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • • Failure to follow Polycom’s installation, operation, or maintenance instructions. Unauthorized product modification or alteration.
THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POS- SIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL Disclaimer NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
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Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA ©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11329-001 Rev.
