User guide

4 - 1
4
Using the Advanced Features of Your
SoundPoint IP 330/320 Phone
This chapter provides operating instructions for the advanced features of the
SoundPoint IP 330/320 phone. This chapter contains instructions on:
• Using Automatic Call Distribution
• Using Multiple Call Appearances
• Using Buddy Lists
• Restarting Your Phone
To customize your phone, refer to Customizing Your SoundPoint IP 330/320
Phone on page 2-1. To read about the phone’s basic features, refer to Using the
Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
Using Automatic Call Distribution
Automatic call distribution (ACD) systems allow companies that handle a lot
of incoming phone calls to direct them to a person who is able to talk at the
earliest opportunity.
The SoundPoint IP 330/320 phone allows:
• ACD login and logout
• ACD agent available and unavailable
Note
ACD is not available on all call servers. For more information, contact your system
administrator.